An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by VicTheme

They will respond to buyers' questions via email at support@victheme.com.


Additional information from VicTheme:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services (extra cost)
  • Support for third party software and plug-ins that is not bundled with the product

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to install the theme?

You can check our Documentation here http://documentation.victheme.com/bueza/

How to get a support?

You can contact us at support@victheme.com and we’ll get back to you asap! our local time is GMT+8, please understand a time gap for different location with different local time.

Why I still didn’t get reply from support?

Our normal working hours is Monday-Friday from 9-7pm, please allow for some delay on weekend, though we usually manage to handle supports during this time.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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