1429 comments found

Does this theme have a page.php file? I would like to incorporate WooCommerce into the site

OrangeIdea

Yes it have

Is there a current issue with the revolution slider and this theme? I purchased it and I love it, but the rev slider disappeared even though it is clearly marked to visible.

OrangeIdea

I’ve updated theme and revslider few days ago. Try to reinstall please

Hi! How can I add the information in the footer, for example the address and the little description of the company? Thanks!

OrangeIdea

In wp-admin in widgets section :)

Hi, the front layout is really good, do you support Woocommerce? Thanks!

OrangeIdea

as i know customers use Woocommerce, and i don’t see problems

starout Purchased

Hello OrangeIdea team, how i can upload PDF file? thank you for support

OrangeIdea

Hello, as like another files – via standard media uploaded

I notice this theme includes slider revolution. Do we get all future updates of this plugin and who would I go to for support? Thx

OrangeIdea

Yes, for example i’ve updated it few days ago

18 messages (including mine) over 13 days days and no response to any of them….....pity, as I liked your theme, but without support you have lost a sale.

Alcin Purchased

I bought this theme.

There are many problems with IE8/9/10 compatibility.

I send you E-mail, i write here, i explain the problem on your forum and…

I NEVER HAD AN ANSWER.

I’VE NEVER SEEN A SO BAD SUPPORTSERVICE BEFORE.

I WILL NEVER BUY SOMETHING FROM YOU ANYMORE !!!

OrangeIdea

I have “1 month old baby” on my hands :) Sorry, but my support in not fast now. My support staf already point me to your issues. I will fix it in future update.

Default-user
Alcin Purchased

It’s not my problem it’s your “1 month old baby”. My problem is i bought something and i’m waiting for good stuff, not theme with many problems. Everytimes you give stupid explanations to people : I’m sick, i’m on holiday, it’s my sister’s birthday…Do your job !

stevejvan Purchased

Multiple users reporting an issue on the support forum. The admin would post a basic question, and then not reply to the answer. This all stemmed from an update that rendered the theme unusable. There are conversations amongst the board users about this issue dating back two weeks without a solution or help from the support team. This is not acceptable.

Save yourself the trouble and DO NOT buy this theme.

It’s a shame too, it is a nice looking theme. Company needs to get their support together if they are going to succeed.

OrangeIdea

Don’t panic, i’m here and i’m trying to do my best.

Default-user
stevejvan Purchased

This is not panic. This is basic customer service. You haven’t replied on the main thread in over two days. People are communicating that they have deadlines with clients and you are not responding or asking troubleshooting questions, updating that you even are working on it. Not good.

OrangeIdea

We have holidays in Russia now. 30 april – 5 may. My support staff are also from Russia. I can not get them to work on weekends. You need to wait 1-2 day.

Vesrion 1.1.4 – April 26, 2013 ( already availble for download)
- RevSlider updated to latest version
- VisualComposer updated to latest version
- Imporved main menu
- Fixed portofolio isues
- Fixed blog isues
- Fixed breadcumbs
- Small bug fixes

THE LATEST RELEASE 1.1.4 IS FULL OF BUGS.

It is even worse than the previous ones. I am testing it on WP 3.5.1 and I have only wasted my day trying to use it.

WHY?

OrangeIdea

I’ve tested it 3 times in 3 different hosts and i don’t saw any isues, If i will get a list of your problems(orangeidea@mail.ru) i will solve it in 1-2 days.

OrangeIdea

And also it will very help, if i will get url to your site and wp-admin login/pass

Great theme, but i have one question – How can I change the speed of the testimonial rotator?

OrangeIdea

Hello Mysuparoom, you can set pause time in wp-content/themes/builder/assets/js/custom.js line 81

Default-user

Thank you!

OrangeIdea

You are welcome :)

Hello, how can i set up home page as like on your demo?

OrangeIdea

Please upload demo content(i’ts in Demo content folder). Please LogIn into your wp-admin and go to: Settings -> Reading and choose one of yours pages as “A static page”

Default-user

Thanks

What is going on with this theme and the support?? I have posted on the forum and I am having absolutely no luck.

I am running version 1.1.4 of the theme, permissions on options.css are set to 777

1. Builder theme options are not saving, error tab appears when I try to save changes.

2. Sometimes changes are being made but the Error button still appears and then the whole theme reverts back to the original settings.

3. Twitter feed in footer no longer works, despite adding new twitter name it still has the orangeidea twitter feed??

4. Why is it then when I update this theme all settings are lost??

Please email me so I can give my login details, and you can resolve this issue ASAP.

thandiinlondon

I have emailed you now, please can you fix this ASAP

OrangeIdea

Yes in 1 day. Thanks for reporting.

OrangeIdea

Why you flaged list of issues from here? i need it to know what i need to fix

Erdrol Purchased

Hi, Theme is not working, each time I click on setting/genral wordpress menu all Builder theme was reset to default….

OrangeIdea

Have no idea coz i don’t see any isues on my test server. Have no idea how can i help you with out logins… Just for example you can create temp user for me

Default-user
Erdrol Purchased

I deleted all website content and I sent to orangeidea@mail.ru a mail with information.

Default-user
Erdrol Purchased

No solution found apparently. Is it possible to get a refund ?

tonydalm Purchased

can you explain us how to process an theme update?

OrangeIdea

Delete theme and install new version. All your data will save.

unita Purchased

Hello, I have a trouble with IE10 (only IE10) with the menu. When I choose the option “Show Dropdown Menu Triangles”, the submenus can’t be choosed because the submenu disapears immediatly after mooving the mouse. It works fine if this option is not set, but I do need this option. The menus are much faster with IE10 than with any other browser. I hope you can find the issue, and before editing a new version, tell me the css file to modify ! Thanks a lot !

Hi,

For some reason I keep getting the full width home slider, even if I disable it in the theme options, once I refresh and go back its checked once again? I want it to look exactly like your demo homepage but Im struggling to keep the full width slider disabled?

edit: when I change any settings it does not save any of them? any ideas? it also seems to only do this with the CHILD THEME.

It seems like others have this issue can you provide the fix please.

I changed the font in builder option, and I noticed menu items on top right did not reflect the font I want which is Raleway, instead it’ll show new time roman style.

Also is there any way to have more then 3 images in the portfolio, thats very limiting.

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