gljivec

gljivec supports this item

Supported

141 comments found.

Presales comment: I am interested in your theme, however as a buyer I always check what the support is like before I buy. It is very useful to have a list of the common questions and answers listed in these comments, it would save you from answering the same questions over and over again, and it gives me confidence in your support and your product.

What is putting me off from buying this theme, is that all I find when searching through these comments is the following unfriendly and unhelpful statement: “for support please use our support portal” When I checked out the link, and tried to search for support in your support forum, all I see is “Nothing to see here yet”.

I have to build and complete this new website in a couple of days, I wont have time to wait for who knows how long to see if you are willing to support customers of your own theme. I need a useful list of questions and answers that I can search through to quickly find the answers I need.

The reason im telling you this is that you may not realise that the approach you have adopted puts people off from buying from you. I for one do not have the confidence that if I have a problem im going to be able to quickly find the answer on how to fix it. I hope that this feedback is useful to you.

Hi,

we offer support via ticket system, so yes we don’t offer support over comments. Sorry if this is the reason why not buy the theme, but comment sections can’t be used for support.

If you need help just open ticket via our support portal.

Best regards.

Thank you for confirming that it would be a big mistake to buy from you…

Hi,

ticket system is the bast way to offer support. Will you put logins to comment section if we need it ;)

We offer support for all our customers, but not via comments.

Best regards.

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