An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by incrediblebytes
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How to update to version 1.1.1 from version 1.1?
1) Extract business-idea-wp.zip 2) Extract business-idea-wp/plugins/dm3-shortcodes.zip 3) Overwrite old wp-content/plugins/dm3-shortcodes/js/dm3-shortcodes.js with the file from dm3-shortcodes.zip: js/dm3-shortcodes.js
! Important if you changed some of the files above, please backup your old files before overwriting them.
How to UPDATE the theme?
Please follow these steps:
Backup wp-content directory and all other important files inside your WordPress installation. Also, backup your website database (this option should be available in your hosting account management panel).
You need to tell visitors that the website is under maintenance at the moment. Create a file ”.maintenance” in the root directory of WordPress. This will show “maintenance” message to your visitors instead of the website pages. Put the following content in it:
<?php $upgrading = time();
Make sure that you didn’t modify files in these directories:
If you did change files in the above directories, please backup those files. You will need to merge your changes into the updated files after update.
Please make sure that you have backed up your WordPress database and files before you proceed. Please refer to step 1.
Remove the following plugins’ folders:
Extract the plugins from the zip archives in the “Plugins” directory of the theme download. Extract the theme folder from the business-idea-wp.zip file in the root directory of the theme download. Replace the plugins and the theme folders from the list above with the plugins and theme folders you’ve just extracted (for example, the extracted business-idea theme folder should replace the wp-content/themes/business-idea folder on the server).
Delete ”.maintenance” file that you created in step 2.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.