38 comments found

Good night

I bought this template with Template Builder. I can’t see the installer for Template Builder. I would like to use it in my webspace.

I tried 2 times to reset my password in your support page, but I didn’t receive the e-mails to do it.

Thank you

revaxarts

Hi allcolours!

There’s no installer. Please check this video for a short introduction: http://vimeo.com/35621636

Hope that helps!

salcc Purchased

I purchased my template builder and it is now not working even using your site. it is freezing my computer each time in firefox and chrome.

revaxarts

Hi Salcc!

Sorry for the delay!

Can you try a different browser? Maybe one of your extensions causes this error

Thanks!

Default-user
salcc Purchased

I have tried with firefox and chrome and the same problem

Is there any support out there? The support links you provide at the beginning of the comments bring just to your home page and there is no any links for a “support page”.

Anyway, i bought the template and it was seems working very good and i thought it’s amazing but…. when i decided that would be useful to me change once all the “header” and “footer” of the template so i wouldn’t have to change it anytime i’m preparing a new newsletter i thought that was very easy:

find the header and footer code in all the “html” page in every version of the template and replace it with mine. And that’s what i did.

But apparently now, if i’m using the template builder on my webspace, when i generate the layout, it cames out without footer and header so i guess that i did something wrong but i actually can’t see what…

Is there a way to do what i’m trying to do? It was seeming to obvious to me that what i did was right…

Please reply ASAP as i have to send 8 newsletter on monday :D

Cheers

revaxarts

Hi!

Sorry for the troubles!

The template builder was designed to build your layout. What kind of service do you use for your emails?

Thanks!

dimoda Purchased

Hi,

Just whant to say its a very nice tool, its so easy now to create beautyful newsletters. Thanks!

Please keep this updated also.

revaxarts

Thanks for the comment!

Please don’t forget to vote!

\\

dimoda
dimoda Purchased

I already did… *

sheiky Purchased

Guys, I cant find my license key – how can i get it pls? Thanks

uglyeoin Purchased

I can’t work out what is responsive about this template?

revaxarts
The reason you don’t see a responsive template is media queries look like this
@media only screen and (max-device-width: 480px)
while on my demo sites for I use
@media only screen and (max-width: 480px)

This is required that only devices with a max device width of 480 pixels use the responsive feature

To allow media queries only on that devices (which they are made for) helps to get rid of unexpected results in Thunderbird and Apple mail.

You can remove the “device” from the media query to see how it looks in the browser

Hope that explains it!

Thanks!

A few questions before I go ahead and purchase. Does your template work with campaign monitor email platform and can I edit the main colour to our own corporate colour?

revaxarts

Yes, dedicate CM template is included. Changing colors is possible with the template builder or directly in the HTML code

Hope that helps!

Hello, Revaxarts RE: Salesforce.com HTML Compliant / Capable email Templates and Editor.

RE: Business – Responsive Newsletter with Template Builder RE: Loose Leaf – Responsive Newsletter with Template Builder RE: LetterPress – Responsive Newsletter with Template Builder

Q1) Are these template going to work if I send them from Saleforce?

Q2) Do you have an FAQ or best practices for Salesforce?

Q3) Do you have experience with how these template wok within the Saleforce Environment?

Q4) For Salesforce.com HTML Compliant / Capable email Templates and Editor, what is you best recommendation?

We are 100% a Salesforce company, I need an email template library and email template editor that compliments Salesforce.

Please respond, so we can make an informed decision on your offerings.

Thank you, Best Regards!

revaxarts

Sorry, currently no support for salesforce.com

Good Afternoon,

Is there a changelog available for this template? I am trying to determine what changes were made as part of the recent update. I’d like to determine if the changes warrant me updating my old code.

Thanks!

revaxarts

Hi!

Changelog:

  • template now retina ready
  • small fixes for Outlook 2013
  • update template language for MyMail 1.6
  • fully tested with Litmus

Thanks

Hi folks! Hope other customers don’t have to cope with my problem: I cannot understand how to edit modules in order to customize footer and the width of 1/1 element to embed images correctly. Hope someone could help me! Thanks!

revaxarts

Hi!

Sorry for the troubles!

Can you please open a new ticket?

Thanks!

help.revaxarts.com is live!

As you may know I’m currently working with Ticksy to give support for my items. Recently support requests have increased tremendously and since Ticksy has stopped it’s development I had to find a better solutions for my customers.

From now on all support request for buyers go through this contact form and all most common questions should have been answered already at help.revaxarts.com

I’m going to add new articles in the future so you may want to add the feed to your favorite feed reader or sign up to my newsletter as well

I’ll answer open tickets at Ticksy soon but you should consider to send me a mail to speed thing up

Thanks for understanding

Softid Purchased
Hi, I changed this @media only screen and (max-device-width: 480px) to this @media only screen and (max-width: 480px)

and it’s still not like in your demo. Can you help me?

revaxarts

Hi!

Have you changed something else in the HTML?

Can you try it with the original file please?

Thanks!

We are looking to build a bi-weekly Outlook email for our employee newsletter. We have a blog that we created but with it going paperless this year, we need to let employees know when the blog has been updated. The bulk of our users are on Outlook 2007 with almost the same amount on Outlook 2010. Most people have monitors with a max resolution of 1024×768.

We planned to use your template as a starting point for us. We know we’ll have to self host our images but other than that, is there anything else in terms of the design that we need to know about? It says you have major client email support. For our needs, it’ll be the versions of Outlook I mentioned as well as people viewing emails on their phones or tablets (mostly iPhones and iPads from our analytics but there is a smattering of Android as well).

Thanks!

revaxarts

Hi!

The best advice I can give you is to don’t send bulk mails with Outlook!

While the template is designed to work with Outlook you hardly can edit it and if you send it out it will probably messed up.

Also if you’re not having a dedicate email provider they will block you and you get blacklisted.

I highly recommend a ESP like MailChimp or Campaignmonitor. If you’re running WordPress you can also try my plugin MyMail: http://rxa.li/mymail

Hope that helps!

Default-user

Hey,

Unfortunately, this is the only way we are allowed to send emails to employees. It’s a corporate environment in a large health care company with security tightened down a lot. What we’ve been doing in the past is design something and attach the HTML file as inline text to display the HTML email in Outlook. We’ve had success with that but this template allowed us to not have to design from scratch since we’re on a time crunch.

I went ahead and purchased MyMail since I read in one of your support comments there that it was possible to extract the email HTML file. We’re going to give that a shot. Thanks!

revaxarts

ok, great thanks!

Please feel free to contact me if you have further questions!

Hi Xaver,

I have send you an email. Please let me know if you could be of any help

revaxarts

Sorry, I can’t repeat the problem on my end with the original template.

Also I’m waiting for an answer from MC support

Thanks for your patience!

Default-user

I have already send you the code of my template. what if you upload it (code function on MC) and test it? I am waiting for about 2 months for a solution…

revaxarts

Yes, I got that and MC doesn’t have an answer for me yet.

I’ll recheck that again, sorry for the delay!

The apple mac component doesn’t work well on the Gmail app of android phones!

Default-user

How can I get the money back? the support does not exist and the template doesn’t work properly!

revaxarts

Sorry for the delay!

Let’s keep this conversation on one place!

Thanks!

Default-user

The code is bugged both with outlook, thunderbird, mailchimp and other senders. The developers blames the software used to send the emails (but they’re all the major ones!), does not provide a solution and Envato takes time to refund the purchase. Don’t buy it!

Hi Revaxarts,

Can you please respond my email about a Campaign Monitor bug/problem. Concerning “Duplicate labels within repeater layouts”.

Thank you.

aam Purchased

I’ve sent support email 3 days back but have not received any response so far except “Please confirm your Email Address” which I did immediately… kindly check and respond.

The problem restated: I downloaded the html template from the template builder for Business email template, zipped it and uploaded into templates section of newsletter menu (mymail admin menu). Although it says template successfully uploaded, it does not show in the list of available templates.

Please respond with a solution asap.

Default-user
aam Purchased

hello! are you there? this is taking you too long to respond

Hello Xaver,

I’m about to buy your business template. In the elements, I don’t see the option of a full size image on top and a headline and text right below that image. This would be quite a standard case, but I don’t see it in the screenshots. Is this possible with business template?

revaxarts-support

Hi!

There’s a “Full SIze Image” and an “intro” module so you have to use them both

Hope that helps!

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