Discussion on BUYSHOP - Premium Responsive Retina Magento theme

947 comments found

connax Purchased

Please can someone attend to my Tickets ? Its been on for about 2 weeks now and i need it sorted out as soon as possible. I’ll appreciate full and complete response and not half witted that will only make me to repeat tickets on same issue. Thanks & Best regards.

etheme

I have already reviewed the both tickets. The both installations and required customization were done according to our deal. Now you are requiring extra time for fixing your bugs that are caused by the lack of you developer knowledge. You should understand that we have a lot of customers and we should spend time to all of them. Our deveopers have specified necessary directions for making required updates.

How can i help you now?

Best regards, support team

Default-user
connax Purchased

Good day, Please respond to my updated Ticket #66404, i also sent you an email.

etheme

Email was already replied.

Best regards, support team

tbakon Purchased

Hi, can you please check ticket #66718, opened one week ago? Thanks.

etheme

Hello tbakon,

Replied in ticket.

Best regards, support team

diver66 Purchased

WHATS THE RESPONSE TIME FOR PROBLEMS ?

etheme

Hello, diver66.

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

Did you submit the ticket?

Best regards, support team

Default-user
diver66 Purchased

yes I did this morning

etheme

what is its number? We will reply asap

Best regards, support team

Hi,

I;ve just bought this theme for Magento and want to install it on an EXISTING shop, but instructions are just for installing on a new Magento installation. I need an SQL script which adds the required database tables and does not drop existing Magento tables.

etheme

Hello, EnchantingLinda.

It would be better to submit ticket – http://etheme.ticksy.com/ Our developer will check it. Please, be very careful there may some conflicts if you have updated core files in your live installation. Our theme is carefully tested and compatible 100% only with default magento software.

Best regards, support team

meneer Purchased

Hello etheme,

The team in charge of installing your theme for me is having trouble installing it on magento 1.6.0.0. They ask for a version comptatible with it. What’s wrong with the actual download, isn’t it suppose to work on 1.6.0.0 as specified on the item details tab ?

Regards,

Meneer

etheme

Hello, meneer.

You are right there is some problem with 1.6.0.0. But don’t wory is is compatible with it. May be during previous updates we didn’t check it with 1.6.0.0. First release was carefully tested and ok. So, can you submit ticket with the problem here – http://etheme.ticksy.com/ Our developer will send you necessary updated files. Sory for the inconvinience.

Best regards, support team

marcionet Purchased

access the twitter account is giving error, can not connect anymore after the last update. When I click the twitter, go to the popup which shows the twitter login page, after entering the credentials and click the login button, the return is an error page magento.

When I plug in the store button facebook, I can login ok. but after leaving the store with a logout, and then log out of facebook on the page, go back to the store and try to give a login button for facebook, I’m with a blank page.

etheme

Hello, marcionet.

Please, submit ticket – http://etheme.ticksy.com/ Our developer will check your problem.

Best regards, support team

lixano Purchased

Pls to process my ticket #67756. Thank you.

etheme

Hello, lixano.

Already replied.

Best regards, support team

wopdiddly Purchased

Hello

I’m having trouble with the “Flexslider”, the images i have uploaded are of a reasonable size, but once they are on the live website, they are extremely large. How can i change the settings to make them smaller?

Thank you!

etheme

Hello, wopdiddly.

Please, submit ticket – http://etheme.ticksy.com/ Our support stuff will help you.

Best regards, support team

Default-user
wopdiddly Purchased

c3d48488-6ed9-452d-8c2c-bbd8bb7ef1bd

There is problem with translation. Even the translations exist in translation files still in page the translation can’t seen.

The developer change the phtml files and the translation doesnt work.

Lots of issue with this template…...

etheme

Hello, hakanvar.

At first you should install usuall translation package from the official magento website. Our translation is done only for the files that is used in or theme. We didn’t translate asic magento software.

In any case it would be better to submit ticket – http://etheme.ticksy.com/ Our developer will check your website.

Best regards, support team

http://buyshop.ethemeuk.com/magento/index.php/customer/account/login/

Check your own theme. The login new customer regisration page seklect the german language it is still english. The english parts are translated but you change the cases uppercvase toplink hello customer hello st?ill in english

etheme

Hello, hakanvar.

Please, submit ticket – http://etheme.ticksy.com/ Our support stuff will check it.

Best regards, support team

The translation problem is not only our problem everyone’s problem who bought this template and want to use the template in different languages.

etheme

Please, submit ticket – http://etheme.ticksy.com/ Our developer review your website.

Best regards, support team

Normally, if i purchase other Magento Extension, would it clash with your theme ?

etheme

Hello, joey999lim.

We can’t give you any garantees on third-party extensions because we didn’t test our theme with them. Our theme is fully compatible 100% with default magento software.

Best regards, support team

Why is my installed theme contain red dotted lines surrounding certain text ? At bottom of the search icon, there is a word ‘script’ with red dootedline surrounded it.

etheme

Hello, joey999lim.

You are in develpment mode. You should launch it off. You can read here- http://www.magentocommerce.com/boards/viewthread/216792/#t293213

Best regards, support team

Default-user

it still does not solve the problem

etheme

Please, submit ticket – http://etheme.ticksy.com/ and send the screenshot.

Best regards, support team

Hello, I like this theme and planning to buy it.

Did this theme is CMS based? Can content can be changed anytime anywhere?

etheme

Hello, tvanikar .

Yes of course. It is using and based on Magento CMS.

Best regards, support team

I have a question this template has a feature to menu follow down when I am scrolling?

I await your response

thank you.

etheme

Hello, Discalse

No we haven’t such option. But we will think about it.

Best regards, support team

meneer Purchased

Hello etheme,

I come back to you regarding the bug you need to correct (Ticket #69248) Could we have this patch for monday ? We start to loose time on the project and are getting late. Thanks for feedback, Regards, Meneer

etheme

Hello, meneer.

We will send you updated files on Monday if our patch isn’t finished.

Best regards, support team

Default-user
meneer Purchased

Very good, thanks a lot and have a nice week-end. Meneer

etheme

you too. thank you.

Best regards, support team

diver66 Purchased

Hi Meneer, what bug are you talking about ? etheme will this be corrected for all buyers ?

etheme

Hello, diver66.

Yes of course. We will issue update for the 1.6.0.0

Best regards, support team

ezimerman Purchased

My ticket submitted June 20th still hasn’t been resolved. Please help! Ticket #65507

etheme

Hello ezimerman,

Sorry for delay. Our developer missed it. I push you ticket to the head of the queue.

Best regards, support team

miguel13 Purchased

Hi,

We are still waiting for a response on Ticket #67904. Could you please reply regarding this?

Best regards.

etheme

Hello miguel13,

Our developer will reply you ASAP. Sorry for delay.

Best regards, support team

To change home page title, Admin > CMS > Pages. After entering the page title and click save, it goes to Content instead of saving. Cannot save. Pls advice

etheme

Hello joey999lim,

Please submit your question to etheme.ticksy.com.

Best regards, support team

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