1176 comments found

Good night, where’s the next update of the theme? With the correction of bugs found in version 3.1?

You asked a week to release patches, and as soon as the estimated time finished you asked two or three days …

And now it’s been almost one month …

When the new version with corrections will be released?

I await response, Thank you!

etheme

Hello, MaxPowerPC.

I hope it will be uploaded today.

Best regards, support team

support is terribly slow.. it is the same since last 2 years.. sometimes the question is very simple and clear but the support will reply in short with no answer as usual even if we already give them example to see.. we can’t all the time wait for so long, we are in business, lots of stuff need to be taken care of..

etheme

Hello, comraseliteunit.

Thank you for your feedback. I’m really cofused. We have dedicated support team for processing your requests.

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

Please, give me the link to your topic – i will check wether our support replied in you in time.

Best regards, support team

etheme

Sory for the delay. Replied.

Best regards, support team

It is not possible to close the product photo in Ipad. Not fixed bug.

etheme

Hello, Denis.

Thank you for your feedback. We will recheck the issue.

Best regards, support team

magchd Purchased

Hi,

Is there any way to fix the bottom AJAX based pop-up box so one can see the bottom links without taking mouse at the footer arrow.

Many Thanks.

etheme

Hello, magchd.

Thank you. Please, submit your request on our support forum – http://support.ethemeuk.com/viewtopic.php?f=31&t=16 Our support stuff will give you necessary instructions.

Best regards, support team

Good afternoon, you said on Friday that the update with fixes for version 3.1 would be released that day, but so far no update.

What is the date confirmed?

I know I am very insistent, but these corrections are very important.

Thanks

etheme

Hello, MaxPowerPC.

Our update is on the side of Envato support stuff QA.

Best regards, support team

Default-user

Ok, waiting for approval from them.

Thanks

etheme

Will be in touch. Thank you.

No instagram icon.

etheme

Hello, Matiwra.

We will add it during next update.

Best regards, support team

For some reason this theme has eaten my brains, everytime after i have made all the edits and customised the theme to my liking the theme suddenly reverts to the original color ! and then despite all my efforts it does not change. And above that supoort doesnt help either.

I have put my queries on http://support.ethemeuk.com/viewtopic.php?f=6&t=73743 http://support.ethemeuk.com/viewtopic.php?f=6&t=79618
etheme

Hello, fazal3000ke.

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

I thnk you will be replied soon.

Best regards, support team

I just got the latest files and all the files for version 2 and up are missing.

etheme

Hello, jlsalg666.

Please, submit your request on our support forum – http://support.ethemeuk.com/viewtopic.php?f=31&t=16 Our support stuff will answer your questions.

Best regards, support team

Hello this theme is notoriously difficult to update. Can you please make a Wordpress theme automatic update so that we can update it within the Wordpress dashboard as I have not been able to update it since purchasing it.

etheme

Hello, threeque.

Thank you for your feedback. I’m really confused. In any case you can submit your request on our support forum – http://support.ethemeuk.com/viewtopic.php?f=31&t=16 and our support stuff will help you.

Best regards, support team

rwhppy Purchased

Hi version 3.1.1 has no diff files in it, please check.

etheme

Hello, rwhppy.

Sory, its our fault. Here it is – http://bumer.tonytemplates.com/diff/svn-diff-file-from-v3.1-to-v3.1.1.diff

We will add it in the next update.

Best regards, support team

Are missing almost all diff files, only have until version 1.6 to 1.6.1, including does not have the version 3.1 to version 3.1.1

In almost all the latest updates are forgetting to add the diff file to the current version package.

etheme

Hello, MaxPowerPC.

We will check this issue during next updates. Thank you for your feedback.

Best regards, support team

fostikat Purchased

Hello, the download link does still not work. How do we get the new version 3.1.1.?

Default-user
fostikat Purchased

works again

etheme

Hello, fostikat.

You can download updated version of our theme in your DOWNLOADS section on TF.

Best regards, support team

Why doesn’t the mobile preview work on my mobile phone? I get a non-responsive desktop site, I am using: Galaxy S5 w/ Chrome Browser. I am interested in the theme but doesn’t give me much faith with this.

etheme

Hello, uptopapps.

Thank you for your interest. Please, close frame on the top. Or you can use this direct link without frame window for your check – https://demo.ethemeuk.com/buyshop/magento24/

Let me know if you have anu questions.

Best regards, support team

http://etheme.ticksy.com/ is offline!

I need to know what file I need to Change to include TIER PRICES in Catalog List :(

etheme

Hello, diogodaluz.

We aren’t using ticksy during last year. Please, submit your request on our support forum – http://support.ethemeuk.com/viewtopic.php?f=31&t=16 Our support stuff will answer your questions.

Best regards, support team

etheme

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

You will be replied asap.

Best regards, support team

I purchased BUYSHOP theme. Does it support with varnish cashing?

etheme

Hello, michaelroh.

Thank you for yor purchase. Please, submit your request on our support forum – http://support.ethemeuk.com/viewtopic.php?f=31&t=16 Our support stuff will answer your questions.

Best regards, support team

Phabdeals Purchased

I have your latest update installed 3.1.2 in my magento website, but i am having some issues, when i click on quick view and then if i click on add to cart, it gives me a message that the product has been added to your cart but that window remain open only, I have to manually close it and even if i manually close it my cart still remain empty as till i don’t do any action or refresh my webpage, it show up 1 in my cart as soon as i refresh my website or do any action, “my add to cart ajax” is also enable, please help me, thank you in advance

etheme

Hello, Phabdeals.

Please, submit your request on our support forum – http://support.ethemeuk.com/viewtopic.php?f=31&t=16 Our support stuff will check your issue.

Best regards, support team

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