234 comments found

I want to use as before the following link: Here is the error I when my license code is ok sentence : The Envato Purchase Code you’ve entered is for a different product.

How to submit my ticket ?

etheme

Dear customers! We change support system from Ticksy to Forum. Ticksy support will be shutdown at May 1. Please submit all new issues to our support forum – http://support.ethemeuk.com/. Check forum FAQ for details – http://support.ethemeuk.com/viewtopic.php?f=5&t=16 What are the working hours of you support team? Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

Best regards, support team

Dear All; I installed theme on my prestahsop with documentation. But not show as demo?. Can you help for installation me? I submited a ticket on your support forum but you dont answer me.

etheme

Hello, TrojanMyth.

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

I’m assuming you will replied soon.

Best regards, support team

Hello

it is time to support rtl and rtl languages is a default of instalation package in prestashop in 1.6!

it is very simple just put rtl.css in theme css dir and set classes as important tag for rtl sample

sample: last theme from leo http://demo4leotheme.com/prestashop/leo_cosmetics/fa/ change lang and see that

can you please support rtl in next version?

etheme

ok, we will add this option to our theme roadmap.

Best regards, support team

matrixsoft

the blog module dosn’t support “utf8” for rtl language

etheme

Hello matrixsoft,

Submit your question to our support forum – http://support.ethemeuk.com/ Forum usage FAQ – http://support.ethemeuk.com/viewtopic.php?f=5&t=16

Our developer will reply asap.

Best regards, support team

http://shopping.stylechunk.com/ This is my site and Quick View was working fine. Now There is an issue with Quick View pop up it is not working I don’t know why? Kindly guide me
Default-user

I have submitted the request but still not answer???

etheme

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

i’m assuming you will be replied on Monday morning. Hope for your understanding.

Best regards, support team

Hi there, The theme is working well. only have an issue with the discount vouchers. You can’t enter these into the page.

See: www.oopsee.co.nz

We have for example the code ‘first’ but you can’t typ it in :(

Thanks Marianne

etheme

Hello, marmis13.

Please, submit your request on our Support forum – http://support.ethemeuk.com/ FAQ – http://support.ethemeuk.com/viewtopic.php?f=5&t=16

Our developer will check your issue.

Best regards, support team

Dear BuyShop Team, I have bought your buyshop theme last year version v1.2.0 and it was working fine on prestashop v1.5 .

I have upgraded prestashop v1.6.0.8 and also upgraded your buyshop theme latest version v1.8.1 but it is not working on it. It shows blank page when we apply buyshop theme.

Can you tell me that your latest version doesn’t support the prestashop v1.6.0.8?

I have to upload the previous version again to run my store.

Kindly suggest Thanks Sunny

etheme

Hello, sunnydharm.

Please, submit your request to our Support forum – http://support.ethemeuk.com/

FAQ – http://support.ethemeuk.com/viewtopic.php?f=5&t=16

Our developper will check your issue.

Best regards, support team

Default-user

Hii.. I have sent a private message to your Support Forum direct to the Admin on 27th June 2014. But still not a single reply from your side. I have posted my new comment below in detail kindly check it and solve this issue.

Thanks & Regards Sunnydharm

etheme

Hello, Sunnydharm.

What is the link to your topic on our support forum. I will check its status.

Best regards, support team

Is this product still being supported?

etheme

Please, give me the links to your topics. I will check their status.

Best regards, support team

Default-user

Hi, thanks for your reply, both have just been answered.

etheme

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

Best regards, support team

Hello I have installed your theme buyshop for the version of prestashop 1.6.0.8 and I have no problems in your theme does not work because the reviews tab of the product after you have registered as a customer, and it does not work JqZoom picture of the product, I would understand if I have to install an old version of prestashop compatible for your theme to fix this problem.

Best Regards

etheme

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

I’m assuming you will be replied later today or tomorow.

Best regards, support team

Default-user

Please if you can solve the problem in one day because I keep this problem from some time, and I want it to work because it paid the theme, if you can make available to a person who can come to my website to fix everything I you create a username and password to verify the functionality of your theme.

Best regards

etheme

Already replied.

Best regards, support team

Admin & Technical Team – BuyShop Theme,

Dear Sir/ Madam, I had notified your Buy Shop theme Error Issue at ( http://support.ethemeuk.com/ ) in private message to Admin date 27th June, 2014. But not a single reply from your team about this issue. This is weird :( that after purchasing your product, your services are ZERO. :x

You have not replied me at Forum, So i am posting my complain here. :| So that those who are thinking to purchase your theme must read the reviews of buyers experiences of your services. :x :( :x

I have bought your this theme last year. That time the version i used was BuyShop v1.2.0 . And it was working fine on Prestashop theme 1.5.5.0 .

I have downloaded all the updated version of your themes. Last week i have updated the Prestashop latest version 1.6.0.8 and uploaded your buyshop theme version 1.8.0 relased in April Month.

Now the problem i am facing after these updation, the Product Description Page it doesn’t display the Price of the product. It shows the following instead of price of the product.

? 0.00 ? NaN.00 per piece

Prices are visible on all other pages including the shopping cart as well… but only price error is on Product Description page. The browser i am using is Firefox.

There is another error when we open the site in Chrome Browser, it doesn;t shows the Currency Symbol ( ? ).

I have checked this Error issue at me and this Error is appearing when we make Combination (Attributes) to the Product. It means your Combination (Attributes) section is not working fine.

Kindly check this issue and solve it as earliest because this Error has caused my Store Unusable for my Clients. This will also affect other buyers store too which is not good at all.

Looking forward a Prompt Reply.

Thank you Regards SunnyDharm

etheme

Hello sunnydharm,

Forum Admin is not a theme developer. You should create new topic at theme related topic – http://support.ethemeuk.com/viewforum.php?f=10 Check FAQ for details – http://support.ethemeuk.com/viewtopic.php?f=5&t=16

Best regards, support team

Default-user

Hello Again! I have posted my topic on your forum. Kindly check and reply.

http://support.ethemeuk.com/viewtopic.php?f=10&t=36581&sid=79be3a4af26753ced80431c8fb626cdd
etheme

Hello sunnydharm,

Our developer replied on forum.

Best regards, support team

Dear Sir,

I bought this theme but I couldn’t install the theme. Please could you install 1.6 version of this theme for me?

Best Regards

Default-user

Yes we review your installation video tutorial. We sent ftp/admin informations to Nick who is from your support forum but he hasn’t replied yet so we are waiting for installation.

etheme

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

I’m assuming Nick will reply tomorow.

Best regards, support team

Default-user

Okay, Thank you for responding.

Best Regards

Hello,

Do you have option zoom pictures in new window in product page?

Thanks

Default-user

Thanks , i pay :)

etheme

Welcome :)

hi! I bought this theme. I want to change font default on theme. Pls help . thank you.

etheme

Hello, 30583739h.

Please, submit your request on our support forum – http://support.ethemeuk.com/

Our developer will check your issue.

http://support.ethemeuk.com/viewtopic.php?f=5&t=4&sid=0f4b2750aa28953dc9d33f3c3fb8343d

Best regards, support team

Sorry for the stupid questions. I just want to know by clicking on the photo to product page will see it in full size in a new window? Please show

Default-user

Thanks , i pay :)

Default-user

Hello, please help for installation. What We need for this. Thanks

etheme

Hello tiaragaliano,

You can request free installation service on our forum. Check FAQ for details – http://support.ethemeuk.com/viewtopic.php?f=5&t=16

Best regards, support team

I have tested the buysho template for prestashop in mobile devices and I noticed that the staff on many occasions to scroll the screen by swiping your finger on as items such as products, and gives the feeling that the web or device has been been blocked.

We are interested in implementing this template alunas of our websites, but that problem is important because half of the visits are from mobile devices and is extremely important that these devices work perfectly.

The web browser used for testing on mobile devices has been crorme google.

We look forward to hearing from you.

etheme

Hello,

We are still analyzing your problem. I will let you know when we have the results.

Best regards, support team

Default-user

We need a real solution!!

1.8.4 is the version we have installed, anyway we replaced the file indicated, but the problem persists. We need an urgent solution. We have already exchanged many messages in which the only solution has always been to install the latest version, when we have already said on every occasion which is what we have installed.

We need a real solution urgently weeks pass and we can not continue our work because of this bug.

Best regards

http://support.ethemeuk.com/viewtopic.php?f=10&t=74245&p=82917#p82917
etheme

Sory for the inconvenience. Already replied.

Best regards, support team

Hello,

We sent them following message. But they haven’t reply and help us. We have to finish installation urgently. Please could you help us.

etheme

Did you submit this request on our support forum? What is the link to your topic/thread on our support forum? I will check its status.

Best regards, support team

Default-user

Nick 1. Countdown does not work. Please could you fix and apply it for a product.

It was disaled in theme settings module (tonythemesettings) 2. When we reduce prices, reduced price icon doesn’t appear.

Do not see any problems with this 3. In detail’s page there are some icons in right part of the page in the original page. Those icons don’t come.

Did not understood. 4.We made facebook and twitter configurations but it didn’t work. Could you please check it.

Check video how to configure it properly.

we asked those questions but nick doesn’t help

etheme

Already replied.

Best regards, support team

Hello

Lack of response via the Support Ticket system is very frustrating, especially when I’ve agreed to pay for the extra work.

etheme

Sory for the delay. Already replied.

Best regards, support team

Default-user

Hi Yes the Reviews issue is now fixed, thanks for that, any news on the other 2 items, I’ve had no reply to my private message.

etheme

He didn’t receive any private messages. Please, create new public thread in the forum. Or try to resend your private message.

Best regards, support team

dropads Purchased

hi guys, i have a problem with the template. on any product, te text is aligned to right! you can see here: http://oi59.tinypic.com/o0pbgw.jpg

BTW, my slider doesnt look wide, like your demo.

etheme

Hello, dropads

Please, submit your request on our support forum – http://support.ethemeuk.com/

Our developer will check your issue.

http://support.ethemeuk.com/viewtopic.php?f=5&t=4&sid=cc7995c97dd3dfeb8885c74693920513

Best regards, support team

dropads
dropads Purchased

any news? i sent the login info to nick and i dont have any reply!

etheme

I have rechecked our demo – it seems to be ok. Is this problem on your webserver or on our demo?

Best regards, support team

Re: Free Instal Please Postby tiaragaliano ยป Fri Jul 18, 2014 4:17 pm

Hi, I look now. Template is loaded but have a problem with product photos. Do you know what caused the problem?

etheme

Hello, tiaragaliano.

Please, submit this request on our support forum – http://support.ethemeuk.com/

Our developer will check your issue.

Best regards, support team

is there any RTL Support and update it for 1.6.0.8?

etheme

Hello, matrixsoft.

Our theme is fully compatible with 1.6.0.8. Unfortunately there is no RTL option right now. May be we will think about it in the future.

Best regards, support team

matrixsoft

can you please support that?

it is very simple just put rtl.css in theme css dir and set classes as important tag for rtl

all new prestashop themes in themeforest support that

it is time to support rtl and rtl languages is a default of instalation package in prestashop 1.6!

etheme

Ok, we will make such update in the future.

Best regards, support team

Hi

Just updated to the latest version and now in the top left hand corner there is a line of code?

js_def

etheme

Hello pwizzard,

Did you submit this issue to forum? Can you give me example URL?

Best regards, support team

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