Discussion on BuyShop - Responsive Retina ready PrestaShop theme

199 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I want to use as before the following link: Here is the error I when my license code is ok sentence : The Envato Purchase Code you’ve entered is for a different product.

How to submit my ticket ?

etheme

Dear customers! We change support system from Ticksy to Forum. Ticksy support will be shutdown at May 1. Please submit all new issues to our support forum – http://support.ethemeuk.com/. Check forum FAQ for details – http://support.ethemeuk.com/viewtopic.php?f=5&t=16 What are the working hours of you support team? Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

Best regards, support team

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • Turkey

Dear All; I installed theme on my prestahsop with documentation. But not show as demo?. Can you help for installation me? I submited a ticket on your support forum but you dont answer me.

etheme

Hello, TrojanMyth.

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

I’m assuming you will replied soon.

Best regards, support team

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hello

it is time to support rtl and rtl languages is a default of instalation package in prestashop in 1.6!

it is very simple just put rtl.css in theme css dir and set classes as important tag for rtl sample

sample: last theme from leo http://demo4leotheme.com/prestashop/leo_cosmetics/fa/ change lang and see that

can you please support rtl in next version?

etheme

Hello, matrixsoft.

Ok, we will think about such update in the future. Thank you for your notice.

Best regards, support team

Default-user

thanks a lot

i hope you support RTL in the next version of your theme and then i rate 5 star after that!

etheme

ok, we will add this option to our theme roadmap.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
http://shopping.stylechunk.com/ This is my site and Quick View was working fine. Now There is an issue with Quick View pop up it is not working I don’t know why? Kindly guide me
etheme

Hello, ahsanyameen.

Please, submit your request on our support forum – http://support.ethemeuk.com/

http://support.ethemeuk.com/viewtopic.php?f=5&t=4&sid=c38eea6d363e6392f140a321cc83d6d3

Our developer will give you necessary instructions.

Best regards, support team

Default-user

They are asking for some item purchase code what is that?

Default-user
http://support.ethemeuk.com site is not working from some hours….
etheme

It is ok, please check now.

Best regards, support team

Default-user

I have submitted the request but still not answer???

etheme

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

i’m assuming you will be replied on Monday morning. Hope for your understanding.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • New Zealand
marmis13 Purchased

Hi there, The theme is working well. only have an issue with the discount vouchers. You can’t enter these into the page.

See: www.oopsee.co.nz

We have for example the code ‘first’ but you can’t typ it in :(

Thanks Marianne

etheme

Hello, marmis13.

Please, submit your request on our Support forum – http://support.ethemeuk.com/ FAQ – http://support.ethemeuk.com/viewtopic.php?f=5&t=16

Our developer will check your issue.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Dear BuyShop Team, I have bought your buyshop theme last year version v1.2.0 and it was working fine on prestashop v1.5 .

I have upgraded prestashop v1.6.0.8 and also upgraded your buyshop theme latest version v1.8.1 but it is not working on it. It shows blank page when we apply buyshop theme.

Can you tell me that your latest version doesn’t support the prestashop v1.6.0.8?

I have to upload the previous version again to run my store.

Kindly suggest Thanks Sunny

etheme

Hello, sunnydharm.

Please, submit your request to our Support forum – http://support.ethemeuk.com/

FAQ – http://support.ethemeuk.com/viewtopic.php?f=5&t=16

Our developper will check your issue.

Best regards, support team

Default-user

Hii.. I have sent a private message to your Support Forum direct to the Admin on 27th June 2014. But still not a single reply from your side. I have posted my new comment below in detail kindly check it and solve this issue.

Thanks & Regards Sunnydharm

etheme

Hello, Sunnydharm.

What is the link to your topic on our support forum. I will check its status.

Best regards, support team

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom
pwizzard Purchased

Is this product still being supported?

etheme

Hello, pwizzard.

Yes, of course. What question do you have?

Best regards, support team

Default-user
pwizzard Purchased

I’ve posted 2 in the users forum but had no reply, is the forum the new ticket system or is there another way of requesting support?

etheme

Please, give me the links to your topics. I will check their status.

Best regards, support team

Default-user
pwizzard Purchased

Hi, thanks for your reply, both have just been answered.

etheme

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello I have installed your theme buyshop for the version of prestashop 1.6.0.8 and I have no problems in your theme does not work because the reviews tab of the product after you have registered as a customer, and it does not work JqZoom picture of the product, I would understand if I have to install an old version of prestashop compatible for your theme to fix this problem.

Best Regards

etheme

Hello, ffdesigner.

Not sure that undestood your problem correctly. Our theme is fully compatible with the latest prestashop 1.6.0.8

In any case you can submit your request on our support forum – http://support.ethemeuk.com/ Ourdevelopper will check your issue.

http://support.ethemeuk.com/viewtopic.php?f=5&t=4&sid=619bc9481ab874f3b235645cb48c7221

Best regards, support team

Default-user

Hi I did as she suggested I write in support etheme but no one is helping me to solve my problem so if anyone can kindly urge to do so, thank you.

Best Regards

etheme

What is the link to your topic? I will check its status.

Best regards, support team

etheme

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

I’m assuming you will be replied later today or tomorow.

Best regards, support team

Default-user

Please if you can solve the problem in one day because I keep this problem from some time, and I want it to work because it paid the theme, if you can make available to a person who can come to my website to fix everything I you create a username and password to verify the functionality of your theme.

Best regards

etheme

Already replied.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Admin & Technical Team – BuyShop Theme,

Dear Sir/ Madam, I had notified your Buy Shop theme Error Issue at ( http://support.ethemeuk.com/ ) in private message to Admin date 27th June, 2014. But not a single reply from your team about this issue. This is weird :( that after purchasing your product, your services are ZERO. :x

You have not replied me at Forum, So i am posting my complain here. :| So that those who are thinking to purchase your theme must read the reviews of buyers experiences of your services. :x :( :x

I have bought your this theme last year. That time the version i used was BuyShop v1.2.0 . And it was working fine on Prestashop theme 1.5.5.0 .

I have downloaded all the updated version of your themes. Last week i have updated the Prestashop latest version 1.6.0.8 and uploaded your buyshop theme version 1.8.0 relased in April Month.

Now the problem i am facing after these updation, the Product Description Page it doesn’t display the Price of the product. It shows the following instead of price of the product.

? 0.00 ? NaN.00 per piece

Prices are visible on all other pages including the shopping cart as well… but only price error is on Product Description page. The browser i am using is Firefox.

There is another error when we open the site in Chrome Browser, it doesn;t shows the Currency Symbol ( ? ).

I have checked this Error issue at me and this Error is appearing when we make Combination (Attributes) to the Product. It means your Combination (Attributes) section is not working fine.

Kindly check this issue and solve it as earliest because this Error has caused my Store Unusable for my Clients. This will also affect other buyers store too which is not good at all.

Looking forward a Prompt Reply.

Thank you Regards SunnyDharm

etheme

Hello, Sunnydharm.

Thank you for your detailed feedback. What is the link to your topic on our support forum? I will check its status.

Best regards, support team

Default-user

Dear Support Team,

I have sent a private message to Admin on your forum. I do not know if this link will show you my message kindly check if it works ( http://support.ethemeuk.com/ucp.php?i=pm&mode=view&f=-2&p=881&sid=859bd7ab2ef53494ed07aafeef04317d ).

My message subject is (

Price Error issue in BuyShop version 1.8.0 )

Default-user

Price Error issue in BuyShop version 1.8.0

Sent: Fri Jun 27, 2014 12:10 am From: sunnydharm To: admin

etheme

Hello sunnydharm,

Forum Admin is not a theme developer. You should create new topic at theme related topic – http://support.ethemeuk.com/viewforum.php?f=10 Check FAQ for details – http://support.ethemeuk.com/viewtopic.php?f=5&t=16

Best regards, support team

Default-user

Hello Again! I have posted my topic on your forum. Kindly check and reply.

http://support.ethemeuk.com/viewtopic.php?f=10&t=36581&sid=79be3a4af26753ced80431c8fb626cdd
etheme

Hello sunnydharm,

Our developer replied on forum.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Turkey

Dear Sir,

I bought this theme but I couldn’t install the theme. Please could you install 1.6 version of this theme for me?

Best Regards

etheme

Hello cengizbalari,

Request free installation service on our support forum. Check FAQ for details – http://support.ethemeuk.com/viewtopic.php?f=5&t=16

Best regards, support team

Default-user

I couldn’t find countdown box module in this theme ??

Default-user

Hi Author,

I tried to get support from http://support.ethemeuk.com but when I clicked direct messages, there was written ’ We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature.’ How could I solve this?

etheme

Hello cengizbalari,

You should add item purchase code – http://support.ethemeuk.com/viewtopic.php?f=5&t=4#p10

Best regards, support team

Default-user

Hello,

We sent them following message. But they haven’t reply and help us. We have to finish installation urgently. Please could you help us.

etheme

Hello, cengizbalari.

Can you give me the link to your thread/topic on our support forum? I will check its status.

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

Best regards, support team

Default-user

Hello Author,

Installation problem PrestaShop 1.6.0.8 Actually we install the theme but it doesn’t work properly. Could you please fully re-install the theme? Moduls had errors so could you check them.

Best Regards,

etheme

Did you review our installation video tutorial? https://www.youtube.com/watch?v=9oBJOB_jb1s&feature=youtu.be Of course we can help you with the installation. Please, install basic default prestashop software, after that we will install our theme for FREE. Please send your ftp/admin credentials via private message to the developer on our support forum – http://support.ethemeuk.com

Best regards, support team

Default-user

Yes we review your installation video tutorial. We sent ftp/admin informations to Nick who is from your support forum but he hasn’t replied yet so we are waiting for installation.

etheme

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

I’m assuming Nick will reply tomorow.

Best regards, support team

Default-user

Okay, Thank you for responding.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello,

Do you have option zoom pictures in new window in product page?

Thanks

Default-user

in full size

etheme

Hello

Yes. It’s lightbox popup.

Best regards suppot team

Default-user

i click to image but don’t see new windows, only part of the picture in new window but not in the overall appearance.

Default-user

do you have new window with picture – the overall appearance?

Default-user

I wait for you reply , for made purchase.

etheme

Hello

Yes It has fancybox script. Which shows images fullscren

Best regards, support team

Default-user

I’m sorry but the demo can not open it, please send me an example or a site with your template where I can see that, or picture. My mailbox is tiaragaliano.com@gmal.com

Default-user

Sorry for the stupid questions. I just want to know by clicking on the photo to product page will see it in full size in a new window? Please show

Default-user

Thanks , i pay :)

etheme

Welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hi! I bought this theme. I want to change font default on theme. Pls help . thank you.

etheme

Hello, 30583739h.

Please, submit your request on our support forum – http://support.ethemeuk.com/

Our developer will check your issue.

http://support.ethemeuk.com/viewtopic.php?f=5&t=4&sid=0f4b2750aa28953dc9d33f3c3fb8343d

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Sorry for the stupid questions. I just want to know by clicking on the photo to product page will see it in full size in a new window? Please show

etheme

Hello, tiaragaliano.

You can see this option here – http://buyshop.ethemeuk.com/prestashop/demo-vsecret/index.php?id_product=26&controller=product&id_lang=1

Best regards, support team

Default-user

Thanks , i pay :)

Default-user

Hello, please help for installation. What We need for this. Thanks

etheme

Hello tiaragaliano,

You can request free installation service on our forum. Check FAQ for details – http://support.ethemeuk.com/viewtopic.php?f=5&t=16

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Spain

I have tested the buysho template for prestashop in mobile devices and I noticed that the staff on many occasions to scroll the screen by swiping your finger on as items such as products, and gives the feeling that the web or device has been been blocked.

We are interested in implementing this template alunas of our websites, but that problem is important because half of the visits are from mobile devices and is extremely important that these devices work perfectly.

The web browser used for testing on mobile devices has been crorme google.

We look forward to hearing from you.

etheme

Hello, KAIZEN2D.

Thank you for your interest. Thank you for your notice. We will make necessary update in the future.

Best regards, support team

Default-user

Hello,

But when it will be fix, because we want to use this them in some of our websites and need to purchase it now, but it is not working well in movile devices, we can not use this theme.

We look forward to hearing from you.

etheme

Already fixed. Please, recheck our demo. Don’t forget to clean the cache of your browser :)

Best regards, support team

Default-user

Hi there,

We remain very interested in buying this template but have seen another major problem when the search is being used in a product detail page. Using the search results are displayed but when they arrive the product photo, photo of the product is above the search results displayed.

On the other hand we have proved that the problem of the scroll on mobile has been fixed, but still the behavior at the beginning of the scroll is little fluid at first, as if the cost is starting to make a little scroll.

We look forward to as solutions to carry out shopping.

Thank you very much.

etheme

I don’t understand the both problems. Can you send the screenshots? What device was used for mobile testing?

Best regards, support team

Default-user

To what email can i send you the screenshot?

Default-user

I have sent the email right now

etheme

i’ve got it, thank you. We will make correspondent update soon.

Best regards, support team

Default-user

Do you know when will be it fixed?

Thanks

etheme

It will be fixed in 1-2 days.

Best regards, support team

etheme

Already fixed. Please, check.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Turkey

Hello,

We sent them following message. But they haven’t reply and help us. We have to finish installation urgently. Please could you help us.

etheme

Hello, cengizbalari.

Can you give me the link to your thread/topic on our support forum? I will check its status.

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

Best regards, support team

Default-user

Thank you for helping us. I checked it but some features aren’t working. 1. Countdown does not work. Please could you fix and apply it for a product.

2. When we reduce prices, reduced price icon doesn’t appear.

3. In detail’s page there are some icons in right part of the page in the original page. Those icons don’t come.

4.We made facebook and twitter configurations but it didn’t work. Could you please check it.

Best Regards cengizbalari

Posts: 4 Joined: Thu Jul 03, 2014 3:22 pm

etheme

Did you submit this request on our support forum? What is the link to your topic/thread on our support forum? I will check its status.

Best regards, support team

Default-user

Nick 1. Countdown does not work. Please could you fix and apply it for a product.

It was disaled in theme settings module (tonythemesettings) 2. When we reduce prices, reduced price icon doesn’t appear.

Do not see any problems with this 3. In detail’s page there are some icons in right part of the page in the original page. Those icons don’t come.

Did not understood. 4.We made facebook and twitter configurations but it didn’t work. Could you please check it.

Check video how to configure it properly.

we asked those questions but nick doesn’t help

etheme

Already replied.

Best regards, support team

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom
pwizzard Purchased

Hello

Lack of response via the Support Ticket system is very frustrating, especially when I’ve agreed to pay for the extra work.

etheme

Hello, pwizzard.

I’m really confused. What is the link to your topic/thread? I will check its status.

Best regards, support team

Default-user
pwizzard Purchased

I sent Nick a PM regarding adding Google Translate and stock figures rather than IN STOCK on the product pages (I agreed to pay for this work). Also I raised a ticket regarding the Reviews tabs not working or maybe I’ve got it set up incorrectly? I’ve since moved the site so I will have to let Nick have the new details to access the site in a PM

etheme

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer). When was the last reply form the Nick? Did you get the reply during last 24 hours?

Best regards, support team

Default-user
pwizzard Purchased

I’ve had no reply for the paid work since July 1st and the Reviews tab I posted up Monday, I know there could be a delay and accept that ut it is difficult when something doesn’t work.

etheme

Sory for the delay. Already replied.

Best regards, support team

Default-user
pwizzard Purchased

Hi Yes the Reviews issue is now fixed, thanks for that, any news on the other 2 items, I’ve had no reply to my private message.

etheme

He didn’t receive any private messages. Please, create new public thread in the forum. Or try to resend your private message.

Best regards, support team

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
dropads Purchased

hi guys, i have a problem with the template. on any product, te text is aligned to right! you can see here: http://oi59.tinypic.com/o0pbgw.jpg

BTW, my slider doesnt look wide, like your demo.

etheme

Hello, dropads

Please, submit your request on our support forum – http://support.ethemeuk.com/

Our developer will check your issue.

http://support.ethemeuk.com/viewtopic.php?f=5&t=4&sid=cc7995c97dd3dfeb8885c74693920513

Best regards, support team

dropads
dropads Purchased

any news? i sent the login info to nick and i dont have any reply!

etheme
etheme Author

I have rechecked our demo – it seems to be ok. Is this problem on your webserver or on our demo?

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Re: Free Instal Please Postby tiaragaliano ยป Fri Jul 18, 2014 4:17 pm

Hi, I look now. Template is loaded but have a problem with product photos. Do you know what caused the problem?

etheme

Hello, tiaragaliano.

Please, submit this request on our support forum – http://support.ethemeuk.com/

Our developer will check your issue.

Best regards, support team

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

is there any RTL Support and update it for 1.6.0.8?

etheme

Hello, matrixsoft.

Our theme is fully compatible with 1.6.0.8. Unfortunately there is no RTL option right now. May be we will think about it in the future.

Best regards, support team

Default-user
matrixsoft Purchased

can you please support that?

it is very simple just put rtl.css in theme css dir and set classes as important tag for rtl

all new prestashop themes in themeforest support that

it is time to support rtl and rtl languages is a default of instalation package in prestashop 1.6!

etheme
etheme Author

Ok, we will make such update in the future.

Best regards, support team

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