I opened the ticket 152444. Can you please tell me how soon you can help me? I need to plan my time.
Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).
Best regards, support team
Hi, I’d want to buy this theme but before i’d want to ask:
1- it’ possible change all color instead of pink…or not?
2- in the fixed topbar, whe scroll down th page, is also possible visualize user account?
1) Yes. You can change it via admin panel.
2) No. You can’t change it via admin panel. You can edit source files to place user account.
When there are different product options the price does not change on the screen. It stays the default price. Can this be done with this template?
Thank you for your feedback. Please submit your issue to http://etheme.ticksy.com/ Our developer will reply asap.
Ok thanks! Ticket submitted.
What is the number of the ticket? I wil lcheck its status.
I bought this theme a while ago, and like any website, it needed a bit of twitching to make it fit my business.
I have to say (although I said it before), the customer support is beyond reproach. I would like to seize this opportunity and personally thank Nick – one of the techs in their team. He is replying to my tickets for a month now, almost daily.
Thank you Nick for all the hard work – doesn’t go unnoticed.
Thank you very much! Did you rate our theme?
yes, I’ve rated your theme. 5 stars as it deserves
HI Guys, me again sorry
Text”on sale” new badges/labels
on your piccy in item details it show a nice lady with 3 different boxes/labels around ie -20% new and sale (I think)
can you point me in the direction to create this
is it made via one of your modules and can i custom the labels for each product
Please, submit ticket – http://etheme.ticksy.com/ Our developer will answer the questions.
thanks, sent reply
you will be replied tomorow. Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).
yes, confirm replied and i’ve responded
i’m assuming you will be replied tomorow in the ticket.
fingers crossed I’ll be sorted (Ive not logged in, incase they are investigating as we speak)
In the Tonytheme Settings module there is an option under Products/Products listing show mode: Image,title,price
Is there a way to only show Image,title without the price?
Great job with this template!!
I have a small problem with the footer though.
Just submitted a ticket, thanks in advance for your quick answer!
Thank you. What is number of the ticket? I will check its status.
Thank you for that quick answer. it’s ticket #155492, I think it’s on its way as I’ve just received an answer saying that my question was forwarded to developer. Thanks!
You will be replied soon.
Quick and efficient support, great! Thanks, Corinne
Thank you for your review. Can you describe in more details “Main reason:”? Can you give us an example what you want to improve in our theme?
Is there a way that icons is tonyblockinfolinks module are just images with no links on it?
I’ve entered no URL link but still, there are clickable and act as if the link entered was a href=”#”.
Many thanks in advance,
Please, add this issue to the ticket. Our developer will help you.
I’ll do that thanks.
To install the theme there are differences between the documentation and the video tutorial.
Which method should we follow?
You are right. There can be some differences because of basic prestashop software update. The actual is documentation inside of the source package. You can also submit ticket with your questions here – http://etheme.ticksy.com/
Hi, I have a problem in footer part. I want it static. I have change it from admin panel but it was not work. Please look into this matter asap.
Please submit ticket to http://etheme.ticksy.com/ Our developer will reply asap.
Hi, I really like your theme!
I have a question about the search refinements (filters module on the product grid);
I see “Category”, “Condition”, etc and I wonder if that selection is static or if it’s configurable to include other attributes like “Fabric”, “Pattern” “Size”, etc, whatever attributes one can create on a product.
Thanks in advance!
Yes. It’s default PrestaShop feature. It’s configurable via admin panel and will show all product’s attributes.
Thanks! That’s great!
i purchased this theme, but i do not understand why in tablet or big monitor 16:9 the theme change (menu, diaporama), so theme in my laptop not same in my office computer where i use monitor 24” (16:9) and not same in my tablet…......
need your quick reply
It’s responsive theme. It adopts to device resolution.
You can turn off responsive feature. Check documentation for more details.
Hi, is it possible to disable rollover om product list? I have a catalog with just one image per product.
Yes. You can disable it in admin panel.
My bad, it’s in Magento version.
To disable responsive at PrestaShop version submit your question to http://etheme.ticksy.com/
Our developer will reply asap.
Hi, can you tell that this theme has multistore capabilities I seem to have the links working but not the icons
Yes. Theme is support multistore feature.
Good to hear, I have put ticket ready for monday, #159882
thanks in anticipation
OK. Our developer will reply asap.
once again, the support group save the day, I cannot thank you enough, 5star after sales service everytime
thank you very much!
dear etheme, added a couple of questions on ticket #159882, I’m out all day tomorrow/this morning so no rush, thanks again
The theme is translated into Spanish?
Hello. I bought your template a few months ago and I had installed on a domain and a hosting. Now is not already installed anywhere and I would like to reinstall it but in another domain and hosting different. Can I do it? Thank you.
Regular license allow you to run 1 store based on our theme.
If you uninstall our theme on old domain / hosting. You can install it on another domain.
Hi, I just purchase this theme. Can’t find a place to give you all information about website, so you could help me to install it.
Please, submit ticket – http://etheme.ticksy.com/
Hello etheme Team,
I submit a ticket, 162239 please can you update me according to my issue,
Replied in ticket.
I have just downloaded and install the update, but I can not find where to set the countdown for products?
Thank you for response
I have found it in themesettings module. But i dont’know what sort of settings put in field : subsets.
And, the countdown, in default theme, does not disappears on mouse hover. What can i do to obtain this function on mouse hover ?
Submit ticket to http://etheme.ticksy.com.
Our developer will reply asap.
Hi, beatiful theme
I have install in my web a few days ago, but I have a doubt
Yes. Theme is compatible.
Thanks a lot..!
in the other hand,
You recomened update to 1.6 ? Are important?
I’m worried about losing my last job on the web
Version 1.6.0 – February 16
- add onScroll animation for products and blocks
- add subset feature for Google fonts
- add countdown
- small CSS fixes
If you don’t need new features and can live with small CSS bugs no need to update.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.