45 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Singapore
jumbosale Purchased

I seem to have problems registering on your support forum site. Upon registering, I keep encountering the error “No valid purchase codes where found.” even though I have followed the instructions of downloading the license text and finding the license code.

DesignerThemes

Hmm, sorry you’re having problems registering for support. Could you please email us from our profile page (http://themeforest.net/user/DesignerThemes) with your ThemeForest username and email and I’ll manually create an account for you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I sent you THREE message from http://designerthemes.com/contact/ Did you receive it? Can you answer, please?

DesignerThemes

Sorry. I don’t see any emails from you. What is your question?

Default-user

It’s very strange… Are you sure your pre sales contact form is working fine? Tomorrow I’ll post here my question. Thank you in advance

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Spain

Hi! I’ve noticed that if I publish a post withou any type of header (image, video, audio, etc), and clic to read the post, the space where the image would appear stays blank. Is there a way to fix this?

Example: http://www.kevinmaschke.com/2012/10/06/solo-hay-tres-grupos-de-personas/
DesignerThemes

Add this to your custom styles option:

.post-wrap.first .featured-area { min-height: 0; }

Cheers!

LunaticZorr

Perfect! Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Love this theme and got it setup really quickly. My only issue is that the area for the logo is really small and my client has a long logo…so it resizes too small to read. How can I increase the width/height area for the logo? I can’t fit it anywhere in the code. Thanks! Melissa

DesignerThemes

Firstly, a huge thanks for purchasing this theme, your support is greatly appreciated!

Please post your question/topic in our dedicated support forum: http://support.designerthemes.com/

We prefer to answer all customer support questions in our searchable support forum so that other users can also benefit from our answers. All support-related comments, emails or tweets will be directed to this forum.

Default-user

I tried to setup an account and login, but when i input my item purchase code, it says “no purchase codes where found” (i assume that’s supposed to be “were found”). So, what can I do?

DesignerThemes

Sorry you’re having problems registering for support. Could you please email us from our profile page (http://themeforest.net/user/DesignerThemes) with your ThemeForest username and email and I’ll manually create an account for you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I’ve just bought the theme, but there’s an issune in the creation account process.

On page http://support.designerthemes.com/account/create The error message is: “No valid purchase codes where found.”

I sue the code xxxxxxxx-xxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

from:

LICENCE CERTIFICATE : Envato Marketplace Item

This document certifies the purchase of: ONE REGULAR LICENCE as defined in the standard terms and conditions on the Envato Marketplaces.

Licensor’s Author Username: DesignerThemes Licensee: Emiliano Farinella

For the item: Buzz, a Fun News Theme for WordPress

http://themeforest.net/item/buzz-a-fun-news-theme-for-wordpress/4036037 Item ID: 4036037

Item Purchase Code: xxxxxxxx-xxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Purchase Date: 2013-03-02 09:14:44 UTC

For any queries related to this document or license please contact Envato Support via http://support.envato.com/index.php?/Live/Tickets/Submit

Envato Pty. Ltd. (ABN 11 119 159 741) PO Box 21177, Little Lonsdale Street, VIC 8011, Australia

==== THIS IS NOT A TAX RECEIPT OR INVOICE ====

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Pardon for typos :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Please, subscribe me to the support forum as soon as possible. My first question is about “widget Engine_Tabbed” element. How I can create a new tabbed element in order to link the tab to a category? Thanks in advance

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I agree with lunaticzorr from Support Forum (Sorry, but I – still now – don’t succeed in registering for support): would be very important a “full width” widget area that uses the whole sidebar width

Another info: how can I see my post in home in a blog style layout?

Last but not least how can I add another tabbed widget in sidebar with link to category?

Thanks in advance

DesignerThemes

Sorry. It seems we’re having some issues with our support forum. We’re working on a solution but in the mean time if you are still unable to register or post at http://support.designerthemes.com/ please use http://designerthemes.ticksy.com/.

Default-user

Don’t worry for inconvenient. I’ve just posted the issues on ticksy

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Two issue about a Home Slider: 1. in “Home Slider” setting I checked just one category, but the slider pick post from other categories too 2. I configured “Number of Posts” to “5”, but I see Just one post in the slider, and the “Latest in” on top of the image. I don’t see the arrow to scroll the post…

DesignerThemes

Hi there,

Check out the docs on how to set your homepage up. You need to create a page with the home template and then set that as your front page in Settings > Reading.

Thanks.

Default-user

Hi, thank you for your reply. Could you check my status in support site, please? So I’ll be able to post support request in the proper forum. Thanks in advance

DesignerThemes

Yes, Steve will be going on the Support Forum soon.

Cheers.

Default-user

Ok, If someone is in charge with the issue, I’ll wait for the resolutione. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I bought this theme two days ago: GREAT SUPPORT!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello! I just purchased this theme, but I can not upload anything. The upload buttons simply don’t react at all. I have disabled all plugins, but this makes no difference. I have tried explorer, chrome and firefox, but all with the same malfunction.

In ‘Twenty eleven’ everything works fine.

Any ideas how I can solve this and get started? Thanks!

DesignerThemes

Hmm, sorry you’re having trouble.

Please post your issue in our dedicated support forum, http://support.designerthemes.com/, and a developer will help you out.

We prefer to answer all customer support questions in our searchable support forum so that other users can also benefit from our answers.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, I want to use WYSIJA Newsletter plugin. Is there a way to integrate this?

your help would be much appreciated.

Thanks

DesignerThemes

I don’t see any reason why that plugin wouldn’t work with our themes. You should be able to install it like any other plugin.

Default-user

Sorry, I meant integrated like how you have feedburner integrated. I wanted Wysija instead of feedburner basically.

DesignerThemes

Ah, I see. Please post this in our support forum (http://support.designerthemes.com/) and a developer will try to help you out.

Default-user

Will do so. thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Just bought this – is there no documentation with this (or am I missing something? )

What are the image sizes etc ?

DesignerThemes

We include comprehensive documentation for all of our themes. Please open the zip folder and go into the “docs” folder. Everything from setup to support is covered in there. :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
isilerol Purchased

Hello i just bought your Buzz Wordpress theme. Is there any sample .xml file for sample content. If its not, could yo sen me a sample contet .xml file dor wordpress. Is that possible. Thanks.

DesignerThemes

Sure. Please post this in our dedicated support forum and we’ll get you the file. http://support.designerthemes.com/

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Does this theme have any compatibility with bbpress whatsoever?

DesignerThemes

No, sorry.

Default-user

Do you know much about bbpress? Would it be possible to use the header and footer of this design to configure a bbpress? If not, what forum do you guys use for the designerthemes.com site?

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Is it possible to setup the blog/news page differently than the way it is shown in the demo? It is possible to have the rotation of posts at the top and then just a basic list of recent posts below it? Or are there any other ways to set it up in general or can you only pick from the ways that are displayed?

DesignerThemes

For the blog page you can have the first post large and the grid layout below or have all of the posts standard size in a list.

The homepage is controlled by widgets so you can customize however you like.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Where is the load demo site content, or how do install / enable that??? First time Wordpress user, but have extensive experience with Joomla and custom web design.

Am I missing something?

DesignerThemes

Please visit our support forum for the file… http://support.designerthemes.com/

We prefer to answer all customer support questions in our searchable support forum so that other users can also benefit from our answers. – DT Team

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I’m using feedburner for the first time and I was wondering if there is a necessary plugin that I need to get or something special that I need to do to get it to tie in with the subscription field to actually work? I keep getting an error.

DesignerThemes

Please post your issue in our dedicated support forum and a developer will help you out. http://support.designerthemes.com/

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I really need and i want to buy your template, but not for wordpress ! Do you have it ! Thanks you

DesignerThemes

Sorry, we go straight from design to WordPress.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

A warning to those out there thinking about purchasing Buzz, this theme has numerous formatting errors that display on every PC browser and Designer Themes is unable or unwilling to address these errors denying that they exist even after being provided with screenshots from multiple pcs. If I could rate this theme zero stars I would.

DesignerThemes

I don’t think this is fair. We support IE8+ and have tested this theme. We do not see the issues that you are seeing and have not had other buyers seeing the same. We can’t fix something we don’t see. Sorry.

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