297 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United Kingdom
blk2011 Purchased

Hi,

I am waiting for a few replies to some questions I posted on your support site for a few days now.

Can you please check them and get back to me.

Best Regards, Abby

Met_Creative

Hello Abby,

Our support staff will be check your ticket, if not please send your ticket link on here i will be check.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United Kingdom
blk2011 Purchased

Hi,

I am waiting for a few replies to some questions I posted on your support site for a few days now.

Can you please check them and get back to me.

Best Regards, Abby

Met_Creative

Hello Abby,

Our support staff will be check your ticket, if not please send your ticket link on here i will be check.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I recently bought this theme. Where is the list of shortcodes..? I would like to add a button to a text balloon area of my homepage template.

Thanks in advance.

Met_Creative

Hello,

There is no shortcode system on Cacoon, all elements included on Page Builder. For buttons, please check: http://tny.cz/2511bad5

Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

3rd level menu hierarchy is not working in responsive on the Feb 7th version.

There’s a comment from November that says you were going to fix that, “in the next version”.

When will that be fixed?

Met_Creative

Hi,

The update has been sent and waiting for approval, thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
HH-I Purchased

Hi,

The Gallery slider under portfolio won’t display all images I upload? Some of them just come up as the portfolio item name sliding over the screen. I have checked the size of the pictures I use, they are almost the same – and all jpg’s. But I can only get the slider to accept 3 of the pictures I want to use. What is the problem?

Best Regards

Met_Creative

Hi,

We did not give any limitation to that area, please open a ticket about your issue with your website information.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi great theme. Can I add page content into a template? i.e use the same template on a number of pages but have different content in them? What the main thing I want it to just add a different sidebar to the blog one to all of my pages. I installed the plugin you suggest for sidebar light and put it in widgets but it doesn’t show up. I did create a ticket. Thanks

Default-user

Hi I seem to have realised what my problem might be. I want to add a sidebar to a page where I haven’t used the page builder. is this possible? thanks

Default-user

Hi I am still waiting for a reply on this. I have created a ticket 5 days ago too. This is for a client so is urgent. Thanks

Default-user

Please please can someone reply to this or my ticket which is number 1854. I have a meeting tomorrow and needed this sorted before then

Default-user

I am still waiting for a reply to this or my ticket

Met_Creative

Hi,

Your ticket has been answered.

Thanks.

Default-user

Hi I updated the ticket last week, please can you look and reply ASAP thank you

Met_Creative

Hello,

Please send your ticket URL, i will check.

Regards -Murat

Met_Creative

Answered.

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
milagro Purchased

Hello, This is a great theme. I just have some issues with the blog. I set up the blog post and when I click on the the individual blog, the side bar appears to be at the bottom of the page instead of the side? Is there a way I can go in and make it so the blogside bar appears to the side instead of the bottom after the post?

Another issue I had was that I can’t seem to find the social media input for Facebook, twitter, pinterest, and google +. Can you help me find resolve these problems? Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’m having some trouble changing the color of the slider text area. I see that others have been able to figure it out and would love a bit of help. I can change just about every other color, but I can’t figure out the slider text area. Thanks!

Met_Creative

Hi,

You can change that areas background color by adding the code below into Appearance -> Live Customizer -> General -> Custom CSS.

Change the value as you wish.

.met_slider_item_caption.met_bgcolor4{background-color: red;}

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United Kingdom

Hi! I buy this template Sir, but is problem whit CSS 3 validation! More than 600 errors! Please look at http://firma-seo.ro , is not normal Sir!

Met_Creative

Hi,

The written CSS3 code for Cacoon(and for almost any other theme) is both css 2.1 and css3 and all of them gives those kind of errors but those do not cause any actual errors on the working side, we can say that those errors are caused by the compatibility between css3 and css2.1. So, no worries, if those errors were bad i’m sure the Themeforest review team would’ve seen them during the application process.

If you are not satisfied by our answer please contact the Envato support.

Regards.

  • Australia
  • Bought between 100 and 499 items
  • Has been a member for 1-2 years

Any chance of updating ticket ticket: #1931

tks

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Italy

Hi great theme.We have rated it 5 stars.. Just a little question: it’s possible tio change the icon over the image in GALLERY page ( now is a picture icon, we prefer a zoom icon ) Thanks.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Germany
  • Has been a member for 0-1 years
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
absvos Purchased

We have purchased this template and would recommend to anyone! We are wrapped!

www.macleaydesign.com.au

  • Bought between 100 and 499 items
  • Has been a member for 1-2 years

Hey there,

Is there a way to make a logo larger than what the theme wants to default to? I keep uploading a file, but the template keeps smushing it to be very small. I can’t seem to locate the correct CSS code to adjust the size.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United Kingdom
Hi! To many problems whit CSS – Sorry! We found the following errors (808) http://jigsaw.w3.org/css-validator/validator?uri=http%3A%2F%2Ffirma-seo.ro%2F&profile=css3&usermedium=all&warning=1&vextwarning=&lang=en

Look at my website please – http://firma-seo.ro

  • Australia
  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
objectman Purchased

Just downloaded the latest version but it says 2.0.7 not 3.0 – how can I get version 3.0? And can I simply overwrite the old files via FTP?

Met_Creative

Hello,

Just check, version is correct. Are you sure?

Yeah you can overwrite via FTP, also you can use envato toolkit: http://notes.envato.com/general/envato-wordpress-toolkit/

Kind Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Italy
empatic Purchased

Hi, i have a problem…i have installed the theme as well…but i recive two php warning can you help me to resolve this ???

http://empatic.demoempatic.com/

tnx a lot

empatic
empatic Purchased

News for me ?? :(

empatic
empatic Purchased

Nobody reply ??? :(

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