318 comments found

  • Australia
  • Bought between 100 and 499 items
  • Has been a member for 1-2 years

Can I please get some support on http://metcreative.com/support/tickets/portfolio-issue/#comment-4414

Basically you fixed the images not showing in my portfolio by editing the theme … however this fix is not in the latest release … so I cannot upgrade the theme … etc… can you please advise.

Also is this theme 3.9 compatible?

Met_Creative

Hi,

Sorry about the delay we’re going to direct our support staff to your ticket as soon as possible.

Regards.

Default-user

I am still waiting for an answer to this ticket …. all I want to do is update the theme without losing the fixes you made to it, to show the images … someone please help.

Default-user

Can someone please answer this ticket on your support system or here… I don’t mind, just need some support please… been waiting many weeks now.

Met_Creative

Hello,
This issue has been resolved.

Kind Regards,
Mohammad Shakeel (Support Staff)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

i setup this theme. This is new version but category not display Featured Image . How can i fix that?

Met_Creative

Hii,

We do provide support on our support board only, please ask your questions at http://metcreative.com only.

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I really like the Cacoon Theme! But since im reading a lot of comments concerning that there is no support anymore and no updates I’m thinking about not puchasing this theme.. Is there support? are there updates o no?

Urgent Feedback Please!

Met_Creative

Hi,

There is still support going on for the theme, you can also see the latest version is recently sent.

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, will this theme will support video in the home page slideshow, I read in one of you posts that you are going to have it in the new version?

If still not, do you think the slidshow Pro will do the same job. I’m looking for the same layout of the slidshow. Thanks,

Met_Creative

Hello,

Sorry, there is no support for embeding videos on our sliders, but LayerSlider included, it supports videos.

Cheers

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • Kazakhstan

Hello there! How to change logo size??

Met_Creative

Hello,

Please follow: Appearance -> Live Customizer -> Site Logo

Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Can i just say that I hate this theme because of the Page Builder? Its buggy as hell, makes building take atleast 2x longer. attempting to put any 3rd party shortcode into the page builder doesn’t seem to work for shit.

please abandon that builder for Visual Composer or something…

Design is pretty though :)

Met_Creative

Hello,

Cacoon also support shortcodes, you can create pages with Shortcode Builder.

Kind Regards

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

Hi, I don’t wont that main menu scroll with the page. I prefer that it’s fix on top. It’s possible?

Thank you very much

Met_Creative

Hello,

Of course, please follow: Apperance -> Live Customizer -> Styling -> Header Style -> Fixed

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

When your mouse gets over the slider it stops, is there an option to disable this and let the slide play on?

Met_Creative

Hello,
Please create a ticket at support.

Kind Regards,
Mohammad Shakeel (Support Staff)

  • Bought between 10 and 49 items
  • Has been a member for 6-7 years
delwad Purchased

Nice theme…just purchased, but have a few questions that I cannot find answers to here or in documention.

My site was built with another theme, so page structure and layout and links were already done…I just switched to your theme and am trying to adapt my content to it.

1. add link: the add hyperlink function, in the toolbar does not work anymore. I can insert HTML, but should not have to do that..what happened

2. How can I change the colors of the text in the menu. The “up-state” color, in the sub-level menu is a dark gray. I’d like to make it more visible. I’d guess its a custom css tag, but don’t know the menu name.

thanks for the help

Met_Creative

Hello,

For getting fast support, please use our support desk. As you can see on theme detail, we are not giving support on theme comments.

http://metcreative.com/support/
Kind Regards
  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
milagro Purchased

Hello,

Great Theme! just one issue, I have an issue with the blog page. The Recent News title is cut off at a the top of the header. Do you know where I can go and edit that blog page? We are helping a client, so If you could get back to me, that would be great. Thanks!

-Milagro Marketing

Met_Creative

Hello,

For getting fast support, please use our support desk.

http://metcreative.com/support/

Kind Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
okateva Purchased

hi nice theme,last sub menu hides it self below page scroll bar,let me know how to fix.thanks

Met_Creative

Hello,
Please create a ticket at http://metcreative.com/support.

Kind Regards,
Mohammad Shakeel (Support Staff)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Nice theme. One issue. I’m having an problem with the Twitter widget. I have the consumer key, consumer secret, access token, and access token secret for my twitter account. However, none of my tweets are showing up.

Help please?

Met_Creative

Hello,
Please deactivate twitter auth plugin and check.

Kind Regards,
Mohammad Shakeel (Support Staff)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
pietman Purchased

I’ve installed the theme out of the box (uploading the zip via wordpress) but everything seems buggy. I don’t get a logo at the top at all. something to do with the loader never disappearing, since exploring the DOM, I can see my logo should be there somewhere but the {a class=”met_logo_loading”} never goes away. my sliders don’t work at all. My scrollbar is the standard only, the nice customized one is not working. Tabs are not working either. I tested it all on a live site as well as a out-of-the-box new InstantWordpress site. None working. looking at the firebug console, I get the following 2 issues: ReferenceError: WPGroHo is not defined TypeError: $(...).tabs is not a function

any idea how i can get this fixed ? or how I can get support? (paid $72 via useless Envanto, for the Themeforest.Net theme) and they won’t give me any support / no communication whatsoever.

Met_Creative

Hello,
Please create a ticket at http://metcreative.com/support to get sure help.

Kind Regards,
Mohammad Shakeel (Support Staff)

  • Bought between 1 and 9 items
  • Colombia
  • Has been a member for 2-3 years

Hello please I need help, where I can change the language to Circle Contact module? and searched the folder languages ??but not this, try looking at the module folder but I have not been successful, Someone can help me please… :( stress:

Met_Creative

Hello,
Please create a ticket at http://metcreative.com/support.

Kind Regards,
Mohammad Shakeel (Support Staff)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hi, I also need support for this theme. I asked a question on the support forum but got no answer. I need to know how to fix the bug that makes chrome unable to scroll. Need to know in the next 2 days or I am screwed. Thanks.

Met_Creative

Hello,
We have improved our service so you will get hassle free support now.

Kind Regards,
Mohammad Shakeel (Support Staff)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
aszowa Purchased

UPDATE: My negative comments about the support quality were deleted and removed from this forum.

The developer replied to my support ticket after I posted several negative comments and applied for a refund. Unfortunately the issue I am struggling with is not resolved until now. I am waiting for help.

I rated this theme one star and my opinion did not change: developer offers practically no help and the support quality is just terrible. Don’t buy it.

Default-user
aszowa Purchased

UPDATE 2. Problem solved. Thank you. The unanswered question is: do you still provide support for this item ON A REGULAR BASIS?

Met_Creative

Hello,
Yes, we are supporting our all themes of course, but as you can see on theme detail we are giving support only on support center. Last days we have some problems with our support staff, but at this time all problems solved and our support staff will be carefull with our customers.

We are so sorry for this sittuation.

Kind Regards,
Murat K.

Default-user
aszowa Purchased

Good to hear that. If so, could you please advice me on how to make the background fixed and not scrolling with the content?

Met_Creative

Hello,
I already resolved the issue at support.

Kind Regards,
Mohammad Shakeel (Support Staff)

Met_Creative

Hello,
I already solved it at support to you.

Kind Regards,
Mohammad Shakeel (Support Staff)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
stevesot Purchased

Hi Is it possible to add a change log with all specific files updated/changed? This would be much easier to maintain rather then the title of what’s been changed at the bottom of Item Details. Thanks,

Default-user
stevesot Purchased

Great thanks. Can this log txt file be publicly available after each update then?

Met_Creative

Yeah, we will add for next updates too.

Thank you for feedback.
Regards
-Murat

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi I have submitted two tickets previously but haven’t had a single response…

I have been asking how to shorten how the months are displayed on the blog posts / news.

At present for example, if it was 09 February, the 09 fits perfectly, but February overlaps, I want it to only display Feb (for February) Mar (for March) and so on. It doesn’t look very professional at present.

Would appreciate it if I could get a response as I have been requesting this for some months now…

Met_Creative

Hello,

There is no active tickets on support desk right now. Please check your tickets last status.

Best Regards

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