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352 comments found

Hi there, I would like to buy the Cacoon template but I need to ask you some questions before. 1. Does the templete must be exactly with that structure that is designed or can I design it as I want with my own structure, Because it says: “Design your page from available blocks”. For example: In the homepage (http://metcreative.com/demo/wp_cacoon/) I would like the box that says “marketing sources start now” to ocupe 100% lenght and repeat it 3 times from top to botton.

2.Can I take off the “lastest news” box and “recen works”?

I have already read the “documentation” but I couldn´t answer these questions by my self. Thanks a lot!

Met_Creative

Hello!

1- You can design your structure with available elements on page builder, you can change elements data but you can not change element sturcture.

2- You can create your layout with any elements on page builder, so yes you can (:

Kindest Regards

Hi, IS it possible to change the height of the main title blocks on the mobile view? They are too deep especially on the portfolio page and we’d like to change this?

Thanks

Default-user

Hi, i’ve added a ticket for this as you’ve not responded here – please let me know ASAP as we want to launch our new website!

Default-user

I’ve now been waiting 8 days for a response!!!!

PLEASE RESPOND & HELP URGENTLY AS WE WANT TO LAUNCH OUR WEBSITE

Met_Creative

Hi,

All tickets has been answered.

Thanks.

Hi,

I haven’t bought your theme Cacoon yet, since I was wondering if the theme is WPML ready? When I use the Cacoon theme, am I able to activate the WPML plugin without any problems?

Thanks!

Met_Creative

Hello,

Sorry, Cacoon is not tested with WPML.

Thank you for interest, Regards

scgdev Purchased

having few issues with slider – width is not coming correctly some other issues too width alignments contact page etc please advise asap using 3.7.1 wordpress and latest files from you

Met_Creative

Hello,

Please create a ticket with your issue screenshot and website url.

Kind Regards

Default-user
scgdev Purchased

Just found issue – due to if not putting any text in the description for slide it keeps it too narrow only when put few words does it size right…

thudson83 Purchased

Need to know how to change the colors globally throughout the site. I changed the site color using the Theme customization but several areas of text remain at the default color.

Met_Creative

Hello,

Live Customizer needs to change all colors on your theme, which element colors reamin default color?

Default-user
thudson83 Purchased

If you look at the website; http://www.workforcebenefitscompany.com on pages FAQs, button in Case Studies, dates in News section, and hover bottom marker on testimonial images in testimonial section

lohking Purchased

Hi, i have already sent a support ticket and have received no reply for 2 days. Username: lohking

Met_Creative

Hi,

All tickets has been answered.

Thanks.

Hi there, this is the second time I write to you. I sent you a message 2 days ago and have no answer so I take advantage and add others. 1.(the last question I already sent you without answer about the footer and its columns): Ticket: WZF-264-78543 2. I want to do the contact page as yours in Canoon. Is there any way to use a template or something already done, or should I do ir manualy? Because I´ve tried but I don´t know how to configure it as here: http://metcreative.com/demo_viewer/index.php?theme=cacoonwp 3. Where can I find shortcodes? I need to use the buttons you provide but don´t know how. For example in a text block or a image box with text… 4. When I use an acordion it is configured with the widht and height bigger than it is shown in the template and the plus and minus icons are not centered. How do I fix it? I pleas ask you to answer it as soon as possible. Thanks,

Default-user

I have attached the pictures and ask you some questions, as I couldn´t fix what I needed. Please try to answer as soon as possible as last time you have taked 4 days! Thanks

Met_Creative

Hello go-doxital,

We have a problem with our web server, i think your attached files or ticket removed when we are moving the system. Please send your problem via mail info[at]metcreative.com, we will fix your problem ASAP.

Best Regards

Default-user

I have sended again!

thudson83 Purchased

Like the design and easy use of the page builder once you know how to use it. However, cannot figure out why some icons from the http://fortawesome.github.io/Font-Awesome/icons/ show up and others do not? Pagebuilder references this site to get the icon short code, but not all appear such as icon-eye and icon-wheelchair.

Also, still have not an answer to why I do not have short codes in the page builder or the features to drag into the page to build out that allow me to add buttons? My template is missing this….

Met_Creative

Hello!

You need to use font awesome 3.x icons for Cacoon, please take a look: http://fortawesome.github.io/Font-Awesome/3.2.1/icons/

There is no shortcode system on Cacoon, you need to use Page Builder all elements included except buttons, please take a look for buttons: http://tny.cz/2511bad5

Kindest Regards

VikingCC Purchased

Hi there

Any chance I can get a PSD of the logo for this theme?

Thanks Joe

Met_Creative

Hey!

Of course:http://d.pr/f/GX1K

Regards

Hi Is it possible to reduce the height of the main sliders? Please let me know ASAP.

Regard

Default-user

So what will happen to the text area on the right hand side, will it reduce as well with the size of the image?

Regards

Default-user

So what will happen to the text area on the right hand side, will it reduce as well with the size of the image?

Regards

Met_Creative

Hi,

Yes it will reduce too. That box takes it’s height from image.

Regards.

Hey guys you are taking so long to answer!! You made me send a new ticket for internal problems and I had never received an answer. It´s been almost a week since I am trying to solve some problems! Please could you answer it? Ticket 1114 and 1140

Default-user

Thanks, I am working local but I will upload my web online to give you my details for you to help me, Thanks

Default-user

Hi, I did it, and sent the details on a new ticket, thanks!

Met_Creative

Your ticket has been answered.

Hi, how can i build my blog as yours in the theme template? As when I add the “blog list vertical or horizontal” in the page builder it shows onli a list in a block, but does not show pics or videos the same way your page http://metcreative.com/demo/wp_cacoon/category/blog/ shows?? Thanks

Met_Creative

Hello,

1- You need to create primary post category first, then add sub categories.
2- Go Appearance -> Menus then select your primary category from left and add your menu.
3- Done!

PS: You can use category “description” field for page title.

Regards

forspring Purchased

Hi,

How do you make sliders show on the homepage, I have imported demo slides.

Met_Creative

Hello,

All interface elements included on Page Builder(Appearance -> Page Builder). For creating sidebar you can use “Slider C-1” element.

Kindest Regards

forspring Purchased

Please send me instructions/settings for how to set up the same slider you have in the demo with text by the side.

Regards

Met_Creative

Hello,

All interface elements included on Page Builder(Appearance -> Page Builder). For creating sidebar you can use “Slider C-1” element.

Kindest Regards

scgdev Purchased

I need to put a video on the homepage slider – any way to do this where one of slides can be video embed in place of still image? need some options thanks!

Met_Creative

Hello,

You need to use LayerSlider, other sliders has not option for video.

Regards

forspring Purchased

Hi, How do i change the logo?? I have looked everywhere. Please respond asap!

Regards

Met_Creative

Hi,

You can make theme customizations from Dashboard -> Appearance -> Live Customizer

Regards.

forspring Purchased

Thanks, How can i reduce the space between the logo and the menu as well as logo and top space.

regards

Default-user
forspring Purchased

Hi, This is the link: http://sitepotter.com/gtmi/ please note error at footer area.

Default-user
forspring Purchased

Also note error at the top and also the overall looks of the website as a result of placing the social codes as you advised.

Met_Creative

Hi,

Please open a ticket with your wordpress login information, there is clearly something wrong with the pasted code which should be working fine.

Thanks.

How can I use a custom icon in the tabs?

Met_Creative

Hello,

There is no way to use custom icon for tabs, you can use entire font-awsome 3.2.1 icons, take a look: http://fontawesome.io/3.2.1/icons/

Regards

sermorg Purchased

I have my website almost done (http://aftersolutions.com.br), but I have some things to do… The only thing that I couldn’t solve is if would possible to add a “Mega SubMenu” at Main Menu? Can I do it using HTML? How?

Thank you in forward.

Met_Creative

Hi,

Sorry, there is no Mega SubMenu option. It requires some heavy WP/HTML coding to create.

Thanks.

In the live preview you can not change the menu background color. Can you easily edit this?

Met_Creative

Hello,

Sorry, there is no option for changing menu background color, you need to use Custom CSS for this.

Regards

Met_Creative

Hi again,

The code in this link will help you to customize colors with menu.

http://tny.cz/22097af5

You can set the colors as you wish and put the code in Appearance -> Live Customizer -> General -> Custom CSS

Regards.

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