An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by egemenerd

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from egemenerd:

Please take the time to read through the DOCUMENTATION included in the theme zip package and take notice of the instructions listed there, as many support related questions can be answered simply by re-reading the documentation.

You can also find your some of your question’s answers on KNOWLEDGE BASE

If you still have a problem please send me an email via contact form on my profile page.

I usually respond to support requests within a few hours (max. 24 hours) on weekdays, depending on the number of requests in queue.

Support request sent during weekends or our holidays may be processed on Monday or the next business day.

Please also check your email spam box, sometimes my reply may be in the spam box…

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I want the music player to be able to play multiple songs and the playlist hidden from the site visitors. What can i do?

You can try to join multiple mp3 files into a single one. You can use an online tool or a software to do this. For example; http://audio-joiner.com/

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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