An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I don’t see the splah page with the full background image and the logo in the center. What’s happening?
The splash page is only showned on the first time you visit the homepage on the same session. That’s because it won’t be good to show the splash page everytime you go back to the homepage.
What can you do if you want/need to see your splash page again?
Close all windows of your browser, open the browser again and go to your website: you will see your splash page once.
How can I create the splash page with the full background image and the logo in the center?
It is automatically generated by the theme. It will take the logo selected on ‘site options’ and the images added to the homepage slider.
Or you can just open the functions.php file on the theme folder, go to:
and replace it with:
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.