This author's response time can be up to 2 business days.
I did update of the theme and the menu with the dishes now is not showing on the ‘slideshowhompage’.
Could you help me with this please.
I send you details in email
We’ve just sorted this out for you.
we are having problems finding the short codes that apparently come with the theme that allow you to format paragraphs and use accordians etc.
where can we find these plesae?
Hello, I can see you are replying to other people but not me, I have also sent emails to your support account. A response would be appreciated, thanks
We have seen your email and we will respond within the next couple of hours
Hi there, still no response and we have encountered another problem, the interactive menu isn’t working properly. It is only displaying the text and not the texture.
Trying to import the dummy content but it is saying failed to import the dummy content all the files.
Also, I am trying to setup the menu but it is not getting displayed on home slideshow page.
Is there anyway to have more than one menu as per the occassions? How can I include some text block on the homepage.
Please help out urgently.
I haven’t still got the response…. for this. I request for a response.
There is no menu on slideshow page even if I select menu from the page. Please suggest.
There is an issue with the menu on chrome, there is a slider coming on the front page and the back last category page is coming half.
Gallery is not working….
Hi all, has anybody managed to come up with a fix for the interactive menu in IE 11 at all?
Any help with this would be appreciated.
We have changed the menu in IE, have you updated the theme?
Hi, Yes I have re-downloaded the theme and updated and it. I noticed it is showing I have version 2.1.1 installed now. There seems to be a later version according to your fix log?
The “link URL” option is not working for the carousel slider.
Hi it’s been 14days? I’m not getting any reply from you guys? Please help. Thanks.
I think this goes for many people here:
Still no reply after almost a week, and it seems I’m not the only with similar problems. It’s been 10 days since I bought it and I can’t even use it.
It’s ok to try to sell stuff, but either you test it before, or you support it when it appears to be broken from the start.
You have multiple recurring problems that cause many people trouble.
I’m thinking of asking a refund if this isn’t solved quickly!
REPLY TO EMAILS! Everytime you take 10-15 days to reply and since 26/6 you didn’t solved anything…
I do not reccomend that anyone that isn’t literate with HTML and CSS to purchase this theme. There are problems with it and there are alot of limitations and found myself solving all of the code problems. Also when help is needed I initially had the impression that the authors were very good with emails bouncing back and fourth but since I have been ignored several times and mislead that I would be receiving a reply.
I love your theme, Please provide me the name of the font. of the text+ arrow images which show on the main page
Where do I turn on “auto play” for the carousel??
Update v2.0.8 – May 08th, 2014
FIXED – Homepage crousel can be set to auto play
I would appreciate very much if you could tell in which file I can translate the word NAVIGATION for mobile
Please dismiss I FOUND IT Thanks
Hi I just wrote an email to firstname.lastname@example.org with a problem with twitter. Hope i can get an answer soon. Thanks!!!
Hello, I recently purchased your theme California Restaurant. At the end of every page you can see tweets available I wrote our Twitter Username “ochobcn” but when I updated says that there are no tweets availables… and ochobcn is our username https://twitter.com/ochobcn. Why it doesn’t appears the tweets? Thanks for your help!
Also I see you send an email to “epicearpro” about trying to import demo content. Could you please let me know also where and how do I do this?
Here are the instructions on how to import the content: http://support.avathemes.com/knowledgebase/importing-california-live-preview-files-theme-options/
Twitter has some issues and we will update the theme by the end of this week.
Thanks for the reply I will wait for the update!
Thanks, the update will be released later today.
Hello I just update the theme, but unfortunately Twitter still not working. Now it doesn’t appear “No tweets available”, nothing. I also see on the setting “Twitter Feed Auth” I try to fill it up but i really don’t have a clue how to do it….
Could you help with the Twitter, please. Thanks a lot!
You need to create an application https://dev.twitter.com/apps.
Once you’ve done that, you need to get your consumer key, consumer secret, access token and access token secret.
I got it!!!!! Thank you for the update!
No problems, let us know if you have any other issues and don’t forget to rate the theme
Another question, In general settings I have uncheck show testimonials feed on home pages. Could you please tell me how can I turn them off in all the pages (contact, reservation…)? THANKS
We will add this feature with the next update in the coming days.
ok then i will wait for the update. Thanks!
Hello I just find another issue, I would like my pics to be vertical and horizontal on the galleries but the theme resize the photo and it show it as horizontal. There is anyway I can show them vertical too? Thank you!
By the way do you know when we will have the new update where you can choose not to see the testimonials? it’s important, thanks again!
Hi I really need an answer about the photos and also to be able not to see the testimonials. I really appreciated any help. Thank you!
And also my twitter feed link it was working and now the link brings you to the page where u are and not to the twitter link….
Please get in touch with our support team at email@example.com
hello since wordpress last update ( 3.9.2) i’ve got this error :
Fatal error: Call to undefined function rwmb_meta() in /home/traiteur/www/site2/wp-content/themes/traiteurpy/page-templates/about.php on line 37
can you help me ?
Please answer me !
Have you installed all the plugins?
OH thanks i’ve re-actived all plugins and it s OK thanks a lot !
No problems, sorry for the late reply.
Very frustrated right now. Have downloaded and tried so many things to get it working, however, getting the:
Fatal error: Call to undefined function rwmb_meta() in /home2/user/public_html/domain.com/wp-content/themes/california/page.php on line 27
Tried installing theme on a different domain, tried a different server, it seems the problem is in the theme itself. Have emailed, but not received a response yet. I saw a comment asking the user to install “all the plugins” however cannot find a doc saying what these plugins are…
Will be getting a refund if not addressed soon.
Can u tell me how to do the shortcodes, like 3 columns? And how did u format the contact form?
Did anyone get the menu working on IE 11 or IE at all?
It’s completely broken.
Beste man achter AVA themes, vind je dit nu zelf niet een beetje onverantwoord?!
Na drie weken nog geen antwoord, en geen werkend theme.
Hello I’ve got the same problem as DefaultBlue with the shortcodes. I really need them.
All the instructions about the shortcodes + some additional shortcodes, visual composer, and many other new features will be added early next week.
Great theme…have one question? is there any page builder?
No, page builder is not included in the theme.
I just purchased this theme. Thanks so much! Everything is installed but I am now trying to import demo content. Where and how do I do this?
We have replied your email a couple of minutes ago.
Thanks so much!
Hello, I have a Pre-Sale Question. We really like this theme, and our client is leaning towards this one heavily. There only main problem is that the dark would background is too dark for them. Is there any way to tell what this will look like prior to purchasing the theme with a lighter (more oak like) background? Also, I’m assuming this is not a difficult process, I can just FTP in to the site and swap images – Please confirm.
Is there a PSD file that comes with the theme package?
Thank you for your response.
One last question, where is the best place to post questions like this, and where is your support response team based out of? I’ve bought themes in the past and had to wait a few days for a response, and that really held back my production shedule on a few sites.
Thank you again, and have a nice day,
Your lack of response is really scaring me from purchasing this theme. My comment is 6 days old, and still no word. I have checked this daily looking for a response. Please advise on the “Darker Background Inquiry” stated above. Thank you, Jamie
Sorry for not answering your email earlier. PSD file is not included in the theme, however you will be able to easily change the background as you want. Also, the rest of the page can be customized with CSS all the possible issues with the lighter background can be sorted out.
Our support is based in USA and Europe so you should receive a response within 24 – 48 hours. If you have any other questions just let us know here in the comments or send us an email at firstname.lastname@example.org
Thanks for your interest in California!
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