An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Planetshine

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from Planetshine:

Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does NOT include:
  • Assistance in modifying you’re website, for example, changing colours of buttons, moving sections etc. (Since we are really nice, we usually help customers out with little and easy things anyway)
  • Creating custom functionality for you (It’s like calling Microsoft and asking for custom version of Windows)
  • Support for third party software (like Wordpress or Shopify) and plug-ins
  • Teaching you HTML & CSS etc.

Please note that we are located in Europe, so support is available only at European daytime during working days. It may take up to 24h for a well detailed response to your problem.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

The does not install. Shows error “missing style.css”.

This happens because you tried to upload the incorrect file to wordpress. Here’s what you should have done:

1) Go to Downloads section of Themeforest

2) Click download and choose either “All files & documentation” or “Installable WordPress file only”

If you chose “All files & documentation”, then unzip this folder and install the file callisto.zip on your wordpress.

If you chose “Installable WordPress file only”, then just install the file callisto.zip on your wordpres

Do I need to enter license key for Visual Composer and Revolution Slider?

You do not need the license key to use these plugins.

License keys are meant for customers who bought the plugins separately, unlike in this case when we have bought them for all of our clients and bundled them with this theme. This means that when there is an update, we will release a new version of theme, that includes it. If your ever have problems with the plugin, contact us and we will resolve it or pass it on to the developer.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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