414 comments found

Question I switched the camera7 icon to mine but yet when I type the Web address in fb it still shows camera7 icon how can I fix this?

touchsize
touchsize Author Team

Hi there! Let’s search a fix to your issue together. Just open a ticket in our support desk: support.touchsize.com .

Hi, I can’t find the documentation file. Can you pls post a link!

Thanks

touchsize
touchsize Author Team

Hello! You can read our documentation online by following this link: http://touchsize.com/camera7-doc/

Pre purchase question:

what is the “availability calendar”? http://demo.touchsize.com/themes/?theme=camera7

its possibile to book a photo service? its fully functional? tnx.

touchsize
touchsize Author Team

Hi there! Availability Calendar is a plugin that we used, and customized to fit our theme with some style. Also, i didn’t quite understood what you mean by “its possibile to book a photo service?”. Maybe it would be better if you opened a ticket on support.touchsize.com and we could talk about our theme!

Hi, pre-purchase question. :) Theme looks gorgeous! Is it possible to make pages (About, Pricing, Session Details, etc.) or is it only possible to create blog posts? Thanks!

touchsize
touchsize Author Team

Hello! Sorry but could you give us some more details? Better ask us on: support.touchsize.com . Our support team will answer you any question you with great pleasure!

tBillbo Purchased

Now I´m tired of this… Tried one more time to contact you fabulous support desk. But when I come to the last step it doesn’t show ticket nr or anything…. I even tried to make an user there to… hopeless system! Tried many times now. why can’t we use mail anymore as we could before?!

touchsize
touchsize Author Team

Hello Billbo. For now we have a lot of people that uses support desk without any problem. Because it’s more comfortable for all of us in use. The email system was unstable so we had to start up with this support desk. And this was a great decision. Please try again to open a ticket, don’t know what could be your issues, but i guess we will make a video tutorial how to open tickets. Best regards!

touchsize
touchsize Author Team

Hi, take a look at this video tutorial! This should help you! http://support.touchsize.com/knowledgebase/How-to-use-our-Support-Desk-15.html

Hi,

Is it possible to have one site but two different layout. For example most of the pages will be using alice layout and blog page using brigitte

thanks !

upcode

Hello,

I am not sure what exactly are you talking about. Alice and brigitte layout? Please be more specific.

Cheers!

Default-user

in your demo you named the layouts / subthemes for e.g alice http://demo.select-themes.com/hazel11/ and brigitte http://demo.select-themes.com/hazel4/ . My question is , can one site have two layout / subtheme ?

upcode

Hey mate,

I think you’re writing in the wrong place. That is not one of our themes. Write to it’s respective author.

Cheers!

Hello, I need to create a horizontal-scroll slideshow with one image. Camera7’s horizontal scroll slide has all the images connected to each other. I want a single image to show up AND want the scroll to be horizontal (NOT vertical) Is there any way I can do that in Camera7?

Thanks for your help in advance.

upcode

Hello,

Images are connected to each other, but you can use as many as you want. You can use either 1, either 20 – it’s the same. You can use the horizontal scroll gallery with a single image, but it will have to be wide to do that. Remember that is will be resized to 500px in height.

Hope that helps. Cheers!

Hello! I must say that i am really disappointed. I’ve found lot’s of bugs on the theme…especially for tablets and smaller resolution screens. After 2 months still no update. :(

upcode

Hello,

I don’t know which of the bugs you reported don’t seem like on the demo, since we are not using different demos.

I asked the devs, Camera 7 update should include bug fixes, loading improvements, etc. Currently most of the devs are working on a new product which should be ready next week, and as they told me that Camera 7 update is next in line, which, from my experience should mean that it should be ready in 2-3 weeks from now, maybe less.

Thanks for reporting.

Have a nice day!

Default-user

Hi,

Sorry, i have write it wrong. What i’ve meant is that theme doesn’t look the same when you turn off the touch size frame in preview and it’s different in size on every resolution screen. But l’ve send you list of bugs and problems that i have found, and they are not so small.

I am sad that i got the same response 5 weeks ago ( about the update ). It’s a shame that dev. team needs 2-3 months to fix bugs and make updates, because it could be a really nice and complete product.

Thank you!

Have a nice day!

upcode

Hello,

That is because you are viewing it in an iframe. Same thing is when viewing it in the ThemeForest frame. Always remove the frames to see how the website looks on devices. That is called a responsive website.

Most of the issues that you have sent have been noted and should be fixed in the update. We are sorry that this has been delayed, but there has been a lot of work lately.

Thank you for your understanding and your patience.

I gave this theme 5 stars in the beginning because i thought that costumer service is good and that they will fix bugs rally soon….but i was mistaken.

I reported so many bugs on tickets and i have to wait 3 months for this update. All this time i had the product that i couldn’t use because it has so many bugs and looks really bad on mobile devices, tablets and lower resolution…....you have so much bugs even on your PREVIEW.

I got a response few times that bugs are going to be fixed “next week or two”...but nothing.

In this update almost all the bugs i reported are STILL here…and some new extra ones. Just open the theme on your tablet or phone and look at that space under vertical slider.

I really don’t know what the development team was fixing. If you want good and responsive theme don’t buy this one…..except if you want to pay somebody to fix all the things.

I changed the rating to 2 stars, and that is only because i like the design.

Hope you wont release “half-product” next time.

Cheers!

Theme dont load at my Wordpress

upcode

Hi,

What exactly is the problem? What is the problem that you encounter?

Let us know how can we help.

upcode

Hey Andy, we are looking forward to hear from you. Please tell us what is the problem that you have so we can solve it. 750+ clients were fine with the theme, installed it and everything worked. Let me know what is the problem that you have and we’ll fix it.

mrkwkkrn Purchased

Hi

I just updated to wordpress 4.0 without thinking about the theme! What is the best way to update this theme to the current version – I really don’t want to lose all of my customizations!

Thanks!

upcode

Hello,

Just write a ticket on our help desk and the guys from support will assist and give you directions for this. http://support.touchsize.com. It depends on what and where did you customize the theme.

Cheers!

How can I achieve a gallery homepage to look like the one in the demo (slider-homepage-testimonials/) ?

upcode

Hello,

I think you are not looking at the right theme. If you have questions regarding our themes, please write a ticket on our help desk here: http://support.touchsize.com

Thank you.

matrixd Purchased

Hi, I have problem on translating the theme. I use child theme. I put my translated .mo file (el.mo, I use define (‘WPLANG’, ‘el’);) in the languages folder but nothing happens. I tried place the languages folder both on child and camera7 theme folder but still nothing translated. Any advise?

upcode

Hello,

That is very strange. Please write a ticket on our help desk and the guys from support should assist you in finding the issue. http://support.touchsize.com

Thanks.

gass85 Purchased

Great theme, but doesn’t support cyrillic font. Only Cuprum support, but correctly in Google chrome. In IE9, Safari, Firefox displays another font like as Times new roman :). If a setting could change the font size and cyrillic font support would be super.

upcode

Hello,

This could be changed I think. You will just have to look into the theme code. Just write a ticket on our help desk and the guys from support should help you with this.

http://support.touchsize.com

Thanks.

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