460 comments found

arsaug Purchased

Hi, i bought your theme today and downloaded the dummy. But if i try to import the xml file wp show me “Failed to import ” for every data… what can i do?

upcode

Hello,

That is weird, the data should be imported.

Did you try to get the latest import data from our downloads area on our help desk: http://support.touchsize.com/downloads/Camera-7-Import-Data-4.html

Try with this, if the problem persists – submit a ticket on our help desk and the guys from support will assist.

Thanks!

Default-user
arsaug Purchased

i asked for help to installing the demo content, because the function doesnt work… The guys from the support just deleted my whole site, with all my content and installed their theme.. .

Great Job!!! Thank you so much for deleting everything from my site…

upcode

Dear customer,

I checked our help desk and and found only one ticket from you, but it has nothing to do with importing the demo data. Are you sure you are writing in the right place? None of our support team members did or could do such a thing.

Please let us know what happened.

Thank you.

odark Purchased

Hi upcode, My Camera7 theme does not work properly. Contact form does’nt work. Second problem is with adding new gallery to menu. When I try add new gallery from link, appears blank white page :(

upcode

Hello,

Thant is very strange. Please submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com

Thanks!

Hi,

I have been using the theme for a year and love it. But I noticed today that the “like” button on my blog posts keeps disappearing. The button shows up briefly and then disappears. Is this a wordpress issue? Any help would be much appreciated. I added a link below. http://marcelsieglephoto.com/2015/02/napa-valley-wedding-photography/
upcode

Hello,

Did you try to update the theme to the latest version? If the problem persists, please submit a ticket on our help desk and the guys from support will help. http://support.touchsize.com

Thanks.

Default-user

Thanks for the quick response – I am running V1.5 – not getting any update prompt in my dashboard. Also I can’t really find on this page what the latest version supposed to be. I will contact support.

upcode

Ok, thank you.

Just wondering if the issues of the contact form (posted by previous buyers) not sending has been fixed yet.

Thanks!

upcode

You’re welcome. If you need anything else, please let us know. If you need help with the theme – please submit a ticket on our help desk. We provide theme support exclusively on our help desk.

Thank you.

Default-user

Sorry, one last question… is there a way to disable the right click so that images can not be saved?

upcode

Hello,

Go to the theme options panel and “General” tab. You can enable this option there: http://awesomescreenshot.com/0d94h3p2e4

Thanks.

Hi I think there is a bug in the theme Camera 7 that I bought. When I create a Gallery and chose Normal Image Gallery, so that gallery could not be attached to a new page that I create, I noticed that only Advanced gallery is being attached. But in that case I can’t turn on Grid view.

upcode

Hello,

It is not very clear what is the problem that you encounter.

Please, submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com

Thank you!

Reviewing this theme for a client. A very simple question: Is there any option for the grid galleries NOT BEING infinite scroll? IIf so, how?

Thanks in advance

upcode

Oh… unfortunately no. It just how the lightbox script works. When getting to the end of the gallery images it automatically gets you back to the start.

Default-user

ok, thanks upcode. But is it possible to use other lightbox that the one the theme uses?

upcode

It could be done with a bit of customization I think. It depends which one you would like to use.

How do I make my blog page look like this… http://demo.touchsize.com/themes/?theme=camera7

Default-user

I have submitted a ticket but still haven’t heard back.

Default-user

Also, on my homepage gallery, how do i get rid of the Previous and Next Above the images. I figured out how to get rid of it below…but want to get rid of it above, as it interferes with the menu

upcode

You should have got a response. Please use our help desk, since we offer support for our items exclusively on our help desk.

As for hiding, ask the guys from support to provide some custom CSS to hide them.

Thank you.

How is it possible to add text to my homepage. www.aimphotographyblog.ca

upcode

Hello,

Hm… I am not sure, but you can try to ask our guys from support if they can help you with this.

Thanks.

arsaug Purchased

How can i change the contact form. I need “your name”, “your email” .... in another language. I need to change it on the contact page and on the booking form for the hole site.

upcode

Hello,

Please submit a ticket on our help desk and the guys from support will assist. We offer support exclusively on our help desk.

http://support.touchsize.com

Thank you.

drkrule Purchased

Will you be updating the theme? It has been so long since the last one.

upcode

Hello,

I think we’ll have an update in the next period, but can’t really tell you any details or give you dates. Anyway, is there something you are waiting for especially or you are just asking?

Thanks.

Default-user
drkrule Purchased

Im asking because it’s been so long. Plus I’ve been using it and I would like caption on the images when i click on them. O maybe on hover.

upcode

Yeah, we have that on the waiting list, but can’t really give you want ETA.

lina3d Purchased

hi, I have a problem on the home page There are several galleries, but the end does not appear in 2 galleries These galleries warp appear only if I’ll go down to the end of the page What’s the problem? tnx

upcode

Hello,

Please submit a ticket on our help desk and the guys from support will check it out. http://support.touchsize.com

Thank you.

Hi- I purchased this theme about a year ago and am finally getting ready to implement it! But I was just wondering (since it doesnt’ spell out on the home page what the latest updates entailed) if you guys have enabled lazy-load yet or if you plan on it how soon. Thanks!

upcode

Hello,

Lazy loading is ready for the scroll gallery already. Go to theme options > Post settings and you’ll find something there.

Lazyloading option might be coming soon.

Thanks!

Default-user

Thank you! So it’s only available in the scroll gallery currently, but may be available sitewide soon?

upcode

I hope so. I have told already to the devs, so I hope we get this for the other galleries as well. But really can’t give any dates.

Overall this theme is great, but I wish the list gallery would have better image quality. I’ve tried everything support has recommended, but still not quite there. The grid works great though!

upcode

Hey,

Thank you very much for your feedback. Of course, we will analyze and see what we can do about retina list galleries.

Thank you!

My book a formulars are not working, I hit send and nothing happens, no error, nothing.

Thank you !

upcode

Hello,

Please check your email again (spam folder) and check what email you have set in the settings tab.

If the problem persists, please submit a ticket on our help desk here: http://support.touchsize.com

Thank you.

Default-user

Nothing is happening when I hit send.I had writen a ticket and I am waiting. Thank you !

upcode

You should get a response as soon as possible.

Thank you.

sir i have a question about contact form…

Where to add admin or email receiver email address, please.

upcode

Hello,

Please submit a ticket on our help desk with your ThemeForest purchase key and the guys from support will assist.

Thank you.

Hello, I like the theme but before buying I have some questions . You say that the theme is SEO optimized, how is optimized?
– And the HomePage is it possible to add text?
– When You build the gallery could i load the image from multimedia Library or is it necessary to load them always from the hard disk?
-after a gallery could I put text in the same webpage in order to work the SEO?
Thanks

upcode

Hello,

The theme is SEO optimized codewise and you have some SEO default settings. Still, I’d recommend using a specialized plugin like Yoast if you need advanced options.

Hmm, not sure about the text, but I think it is possible to have text below any of the sliders/galleries.

Images are uploaded and used from the WordPress Media Gallery.

In galleries, the text you add in the text editor area is shown in the “Show more” box. When you click the button on the bottom of the screen, a container will pop up and show your text.

Cheers!

WILL2013 Purchased

Hi I am a Chinese user, my English is relatively poor. Because they can not access twitter, google, facebook, cause no harm to normal page opens.

How to delete the template code https://apis.google.com/js/plusone.js http://platform.twitter.com/widgets.js http://connect.facebook.net/en_US/all.js
upcode

Hello,

You can remove the scripts by disabling the social networks. Please submit a ticket on our help desk here: http://support.touchsize.com and the guys from support will assist.

Cheers!

upcode

Hello,

Not sure what exactly you have in mind. Please submit a ticket on our help desk and the guys from support will help.

Thank you.

Is this theme compatible with WP 4.2?

upcode

Hello,

So far we had no problems with the latest version, so you can try to update. If you encounter any problems – let us know and we’ll fix it asap.

Thanks!

netphlex Purchased

I want the main page to have the blog under the scrolling images on top and do not know how to put it together, I have the images but not sure how to extend lower

upcode

Hello,

Please submit a ticket on our help desk, our guys from support will help you with your questions. Thank you!

http://support.touchsize.com
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