450 comments found

arsaug Purchased

Hi, i bought your theme today and downloaded the dummy. But if i try to import the xml file wp show me “Failed to import ” for every data… what can i do?

upcode

Hello,

That is weird, the data should be imported.

Did you try to get the latest import data from our downloads area on our help desk: http://support.touchsize.com/downloads/Camera-7-Import-Data-4.html

Try with this, if the problem persists – submit a ticket on our help desk and the guys from support will assist.

Thanks!

odark Purchased

Hi upcode, My Camera7 theme does not work properly. Contact form does’nt work. Second problem is with adding new gallery to menu. When I try add new gallery from link, appears blank white page :(

upcode

Hello,

Thant is very strange. Please submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com

Thanks!

Hi,

I have been using the theme for a year and love it. But I noticed today that the “like” button on my blog posts keeps disappearing. The button shows up briefly and then disappears. Is this a wordpress issue? Any help would be much appreciated. I added a link below. http://marcelsieglephoto.com/2015/02/napa-valley-wedding-photography/
upcode

Hello,

Did you try to update the theme to the latest version? If the problem persists, please submit a ticket on our help desk and the guys from support will help. http://support.touchsize.com

Thanks.

Default-user

Thanks for the quick response – I am running V1.5 – not getting any update prompt in my dashboard. Also I can’t really find on this page what the latest version supposed to be. I will contact support.

upcode

Ok, thank you.

Just wondering if the issues of the contact form (posted by previous buyers) not sending has been fixed yet.

Thanks!

upcode

You’re welcome. If you need anything else, please let us know. If you need help with the theme – please submit a ticket on our help desk. We provide theme support exclusively on our help desk.

Thank you.

Default-user

Sorry, one last question… is there a way to disable the right click so that images can not be saved?

upcode

Hello,

Go to the theme options panel and “General” tab. You can enable this option there: http://awesomescreenshot.com/0d94h3p2e4

Thanks.

Hi I think there is a bug in the theme Camera 7 that I bought. When I create a Gallery and chose Normal Image Gallery, so that gallery could not be attached to a new page that I create, I noticed that only Advanced gallery is being attached. But in that case I can’t turn on Grid view.

upcode

Hello,

It is not very clear what is the problem that you encounter.

Please, submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com

Thank you!

Reviewing this theme for a client. A very simple question: Is there any option for the grid galleries NOT BEING infinite scroll? IIf so, how?

Thanks in advance

upcode

Oh… unfortunately no. It just how the lightbox script works. When getting to the end of the gallery images it automatically gets you back to the start.

Default-user

ok, thanks upcode. But is it possible to use other lightbox that the one the theme uses?

upcode

It could be done with a bit of customization I think. It depends which one you would like to use.

How do I make my blog page look like this… http://demo.touchsize.com/themes/?theme=camera7

Default-user

I have submitted a ticket but still haven’t heard back.

Default-user

Also, on my homepage gallery, how do i get rid of the Previous and Next Above the images. I figured out how to get rid of it below…but want to get rid of it above, as it interferes with the menu

upcode

You should have got a response. Please use our help desk, since we offer support for our items exclusively on our help desk.

As for hiding, ask the guys from support to provide some custom CSS to hide them.

Thank you.

How is it possible to add text to my homepage. www.aimphotographyblog.ca

upcode

Hello,

Hm… I am not sure, but you can try to ask our guys from support if they can help you with this.

Thanks.

arsaug Purchased

How can i change the contact form. I need “your name”, “your email” .... in another language. I need to change it on the contact page and on the booking form for the hole site.

upcode

Hello,

Please submit a ticket on our help desk and the guys from support will assist. We offer support exclusively on our help desk.

http://support.touchsize.com

Thank you.

drkrule Purchased

Will you be updating the theme? It has been so long since the last one.

upcode

Hello,

I think we’ll have an update in the next period, but can’t really tell you any details or give you dates. Anyway, is there something you are waiting for especially or you are just asking?

Thanks.

Default-user
drkrule Purchased

Im asking because it’s been so long. Plus I’ve been using it and I would like caption on the images when i click on them. O maybe on hover.

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