400 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hi, I am thinking about purchasing this theme. Is there anyway to make the menu sticky?

upcode

Hello,

There is a sticky menu options available. You can find it on the website. Check screenshot: http://i.imgur.com/jI2EWfK.jpg or check the live version, let’s say here – http://demo.touchsize.com/camera7/gallery/list-gallery-fade-and-slide/

Hope that helps. Cheers!

Default-user

sorry i think my terminology is wrong (ha!) is there anyway to make the menu bar NOT follow when you scroll?

upcode

Yes :) You have an option to disable that if you don’t need it.

Default-user

perfect, THANK YOU SO MUCH! :)

upcode

You’re welcome. Glad I could help. Have a nice day!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

great theme, super great, quick and helpful support! great job!!!

upcode

Thank you! We’re glad you like our products!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi! First of all, love this wp theme!

I wonder if it’s possible that when you click on the images and they appear in the light box, even description text for the image is visible? Thanks in advance.

upcode

Currently there is now way of showing an image description. We are thinking of a way maybe to add that in the future. Thank you for your feedback.

Have a nice day!

  • Bought between 50 and 99 items
  • Brazil
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
Dnn Purchased

Can you add support fo auto hosted videos or videos from google drive directly?

upcode

Hey,

Thank you for your feedback, I’ll write that to the devs, we’ll see what we can do about it.

Cheers!

Dnn
Dnn Purchased

Thank’s

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Presale Question: I am looking at the grid gallery for the homepage and wanted to know if I could have two boxes (two equal columns) that linked to pages instead of galleries.

upcode

Hello,

No, grids can link only to galleries unfortunately. You’ll need customizing to achieve that.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

I’m trying to submit a ticket, but the systems never give me a number.

I always receive a track number link this: #

Can you help me by e-mail?

upcode

Hello,

We got your ticket, there was a system error with your ticket id number. I fixed it, your ticket number is #266975. You should get a response asap.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Hello Can I use your template on the last WP software version (v.3.9.1)? Thank you for your reply.

upcode

Hello,

Yes, Camera 7 is compatible with WordPress 3.9.1, you can use it with no problem.

Cheers!

  • Bought between 50 and 99 items
  • Brazil
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
upcode

Hello,

That is not the image coming from the theme, but the server from vimeo. Unfortunately we cannot not control the images that come from them.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Camera 7 Minimal is a beautiful theme! Though it’s not showing any photos from the gallery in Internet Explorer or Firefox. Any suggestions? (I submitted a help ticket already).

upcode

Hello,

That is extremely strange, it might be caused by a plugin or something. Please make sure you write us your credentials and we’ll find the problem and help you fix it and set everything up.

Cheers!

Default-user

Thank you for your reply! I just submitted a new ticket with the information requested.

upcode

Thank you. We’ll respond asap.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I am NOT able to upload my logo. I really need help. It keeps uploading as a blue question mark. I’ve already sent an email. I just need this fixed because my website significantly lacks without it. I’ve uploaded as a jpg and png. I have changed sizes…nothing.

Pleaaaase help me!! Anyone..

upcode

Hello,

You should get a response on your ticket asap. Check you ticket again please.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hi there great looking theme would support woocommerce in order to sell prints?

upcode

Hello,

Unfortunately Camera 7 does not support WooCommerce. If you need eCommerce you can use our other theme – Photoform.

Cheers

  • Bought between 50 and 99 items
  • Brazil
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
Dnn Purchased

Hi, have a option for boxed layout on home?

upcode

Hello,

No, unfortunately Camera 7 does not have a boxed layout.

I’ll write that to the guys, maybe they add it in the next updates.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
tBillbo Purchased
when i scroll a page that has my galleries in all the other galleries also appears? even though they are not in the same category ? http://www.billbo.no/bilder/fuglefoto/ Heres an example.
upcode

Hello,

Please submit a ticket on our help desk, we’ll have a look what is happening there. Do not forget to include your credentials so we could check.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
MaxGnG Purchased

Hi Upcode i hope you can answer my questions! I can’t find where i can change the logo and when i try to put the favicon in the media it always transfer as a .png and i don’t know why?

Thank you!

Default-user
MaxGnG Purchased

Ok i have figure it out for the logo but still not working for the favicon

upcode

Hello,

That is because Camera 7 is compatible with some older browsers that a while ago needed .ico file for the favicon, so we limited it to .ico files for use. You can transform your png icon to .ico file using this: www.favicon.cc

If you have any other questions please submit a ticket on our help desk here: http://support.touchsize.com

Thank you. Have a nice day!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
tBillbo Purchased

Im disappointed of this! you told me to use the help desk? I sent a reply to the help desk a couple days ago and haven´t got a reply still.. and i didn’t write down my ticket nr so now can’t I check if i get an answer! why did you change to this type of support?? this is bad! it was a much better sulotion when i just could write a mail…

upcode

Hello,

We are using the help desk since it is easier for us and for the users to maintain contact with us. There you can offer any secret information, credentials and we can also offer you a more customized support. Believe us, it is the better option for everybody. I’d recommend registering on the help desk, so you don’t lose your ticket numbers. Anyway, if you submitted a ticket – you should have got an email confirming that the ticket has been submitted and the ticket number should be indicated. We cannot find any ticket with your ThemeForest user or your email in our database – so check your email or submit a new ticket please.

Cheers.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is there any news when new update is coming out? Thank you.

upcode

Hello,

We are working now on some bug fixing and adding some features plus optimizing the code a bit. I think we could have something next week. Are you waiting for something especially?

Cheers!

Default-user

Hi,

Nothing special, just info about update with bug fixes. Hope it will be soon….i am positive that you will work everything out and add some cool features too :)

Cheers!

upcode

Yeah, we’ll have some optimized code mostly in, so that photos load easier. It’s still work in progress, hope we’ll get it done soon. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
hislife Purchased

Hello, I tried to use the support desk several times but it wasn’t working. This theme is working really well overall. Thank you! I would love to see a section in the instructions with all the codes for hiding things. :) I tried the code below to hide the date in the blog and it didn’t work. Any suggestions?

.element-gallery .gallery-date{display:none;}

Also, regarding a gallery that shows except when I click on the name in the drop down menu. When I do that it shows ‘error 404’. I saw a suggestion to go to settings > permalinks and click “save”. I tried that and it didn’t work.

Someone also suggested that I check the permalinks to be sure they are exactly the same. Does that mean the ‘pages’ and ‘gallery’ permalinks should be the same? I don’t think that is what he meant. None of the galleries that show are the same as the page permalinks.

Thanks

upcode

Hello,

Our help desk is online 24/7 for submitting tickets. Did you write anything to us that we did not respond to?

The blog date is not hidden because you did not use the right code – .horizontal-entry .entry-date{display: none;}

As for the permalinks, we’ll have to check this out in your settings if the permalink resetting did not work. Try submitting a ticket and we’ll see what we can help you with. http://support.touchsize.com

Thank you.

Default-user
hislife Purchased

I tried to submit a ticket and the system wouldn’t receive it. I was logged in so I don’t know why but I tried several times.

Thank you for the correct code.

upcode

Checked the help desk, seems your tickets were registered and you even got responded. Strange.

Default-user
hislife Purchased

My apology. To clarify, I wasn’t able to continue to the dialog and the respond back because the system wasn’t receive my info. However, I just got back into the system, so I’ll try now. Thanks and sorry for the misunderstanding.

upcode

Thanks for getting back. We’ll investigate the issue. If you have any other problems writing on our help desk don’t hesitate to write us.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I noticed on the horizontal scroll gallery on your template that you have “right/left” arrows to scroll through. Yet on my template, I have the words “back” and “next” instead – where can I find the arrows?

upcode

Hello,

You are talking about 2 different galleries – one that shows gallery posts (with right and left arrows) and gallery POST that shows images from that specific gallery post. That shows “Next” and “Previous” buttons.

Cheers!

Default-user

Is there a way to get the arrows on a gallery post instead of the “next” and “previous”?

upcode

Hmmm…. you might do that with some customization work I think. Try submitting a ticket to our help guys, I think they could work something out for you.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello,

I am interested in the Camera 7 for my client, but she wants to see the posts displayed fully in the blog index instead of just the excerpt and featured image. Is this something that is possible with the theme?

If not currently, is it something that is easy to customize? Does your theme supports child theme?

Thank you!

upcode

Hello,

That could be done with a bit of customizing. Just write us on our help desk if you decide to purchase it and we’ll help you achieve what you need.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello,

I am interested in the Camera 7 for my client, but she wants to see the posts displayed fully in the blog index instead of just the excerpt and featured image. Is this something that is possible with the theme?

If not currently, is it something that is easy to customize? Does your theme supports child theme?

Thank you!

upcode

Double post. Already answered in last post.

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