397 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

I just bought this template yesterday and I’m trying to figure out how to resize my logo. I’ve uploaded it under Styling, and it’s huge.

Thank you!

upcode

Hello,

Depending on what image size you uploaded – that is exactly the size you will get on your website. Try uploading a smaller logo.

If you need any help with the theme, please write us a ticket on our help desk here: http://redcodn.com/support

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
odark Purchased

Hi upcode, I need to remove blend mode on images set on main page – remove the overlay image on blog preview image and inside scroll gallery . I want to see clean high quality images. Best regards

upcode

Hello,

Please check the documentation files and theme options. You can disable the “stripes” effect in theme options panel in the “Styling” tab.

Hope that helps. If you need any more help – please use our help desk here: http://redcodn.com/support

Thank you!

Default-user
odark Purchased

Thank you for very quick response :) it works great. Second question is how to set video window in “latest galleries horizontal scroll with blog below” I know that I schould set miniature image in photo galeries and it works but I’ cant set vimeo video icon from media files :(

upcode

As you can see – them latest GALLERIES with horizontal scroll and blog show galleries, not images or videos. Please write on our help desk if you need more information. Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

was wondering if possible to use pages instead of posts. I’m not intending to use the blog at all.

Thanks MS

upcode

Hello,

What exactly do you mean? Showing pages instead of gallery posts?

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

Having issue: 1. The <!-more-> code is not working. Any ideas?

upcode

Hello,

Do you mean in the blog views? We have a limited excerpt size by theme so the <more> tag would not set the limit of the excerpt. If you really want to change that – please write us a ticket on our help desk.

Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Ireland
MockyJnr Purchased

Hi,

This is a fantastic template – really happy with it and support 5 stars-

I just ask:

I would like to put two language flags in the header – possible to put them next to the social icons or use a social icon as the links and change the icon to a flag?

possible or wat would you recommend??

thanks

regards

MockyJnr

upcode

Hello,

I am really glad to hear that. It is nice to know our customers are happy. You could edit the header.php file and add your links there if you need them.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello upcode,

I’m new to this site and learning the ins and outs. This week I’ve submitted a couple of questions on this page, an email to customer support and to you directly on your profile page. I’ve seen no replies from anyone. I’ll try a different question here.

Is there any sort of refund available if the theme doesn’t meet the needs? I only ask because I purchased a theme some time ago that wasn’t working on my system and I want to prevent a repeat.

Thank you

upcode

Hello,

We did not receive any questions from you. Still, I’ll have a check, maybe we missed somehow your email or you are not looking in the right place.

As for the refund, as written in ThemeForest politics – it’s not the authors who give refunds, but it is Envato. Still, I’d recommend asking what exactly do you need before purchasing to avoid any problems.

Cheers!

Default-user

Not sure what went wrong but good to know you never received anything. Odd since I wrote in three locations. Thanks for the information about refunds. Yes, I definitely want to know as much as possible prior to the purchase to nip any potential concerns.

I’m not familiar with code so that alone is a bit daunting.

I looked at your information for compatible browsers and software version. Is paid word press the only word press that works with this? Also, where do I check which IE I have? I use windows 7. If I should ask these questions elsewhere, feel to redirect me.

Thank you

upcode

Hello,

Actually you don’t have to know code to use the theme. WordPress itself is free, you can download and install it on your server. You’ll need a server and a domain to install it.

As for your IE concerns, why exactly are you interested in it? I recommend switching to a better browser like Firefox or Chrome. Our themes are compatible with IE9+.

Depending on your version of W7 you can either have IE 8 or IE9. You can check it when you open the application in the about section.

Hope that helps, Cheers!

Default-user

Thanks for the reply. I did finally hear back from Customer Support.

I saw ‘code’ on your theme and understood it used code. Thanks for that info.

I purchased a domain name on WordPress.com and have been using a free template there. You’re saying I can use Camera 7 at that current location and customize it? So I guess, the advantage to using something like Blue Host would be unlimited space, right? For videos, etc.?

It’s good to know the options, what is doable. I’d hate to build something in one area and then feel the need to relocate.

Are you asking why I’m interested in your template or IE? I would use the template for photography and videos. I use IE because I was using Chrome and it became damaged by a something. So I’ve tried to clean the problem, but haven’t returned problem free to Chrome. But I can try Chrome or Firefox and appreciate that info also.

Thanks again so much for your time!

upcode

Hello again,

I am not sure you can use templates from ThemeForest on WordPress.com platform, that is why you’ll need hosting and a domain.

You can take a look at our documentation files here to check out the options and how everything works to have an idea: http://touchsize.com/camera7-doc/

IE is being dropped by developers for years now, it is the worst browser out there. Most of the problems you’ll get will be on these browsers. Personally I use Firefox, but Chrome is also good.

Hope this helps. Cheers!

Default-user

Ok, wow, I misunderstood. So I guess I do need to transfer my domain name. I’ll likely go with Blue Host and I know they have a button to choose for WP (which I guess downloads the latest version of WordPress? That’s logical but never assume…

Thank you for your thoughts on browsers. Thanks also for the link. I’m reading it and it’s a foreign world. I appreciate you sending it.

Thanks again!

upcode

As far as I know – yes, they to have an easy to install and should be latest version.

If you are familiar with WordPress, at least a bit you’ll be fine ;)

Default-user

ok, thanks again!

upcode

you’re welcome!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, I’ve just purchase your theme, which I think is beautiful. Thanks a lot for this creation.

I do have a couple of questions though. When I create my BLOG…..by creating a category : Blog and inserting Posts into that category…..I then added the Category into the main menu….....but once I view this page it shows the page tittle as : Category Archives : BLOG.

Am I not doing this BLOG page correctly and how can I remove this page tittle?

Also, on your live demo Blog page, you have little heart above each blog tittle. How do I get the heart icon to replace the page icon?

Many thanks for your help! :-)

upcode

Hello,

We currently offer support for our clients on our special help desk, please submit a ticket there and the guys from support will assist.

http://support.touchsize.com

Thank you for your understanding. Have a nice day!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there,

I just purchased Camera 7 theme and am trying to install it on WordPress and am not able to. I keep recieving the message ” The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.” Please let me know how this will be fixed.

Thank you!

Default-user

Also I tried downloading the file twice and attempted installing each multiple times but all attempts failed.

upcode

Hello,

Please write a ticket on our help desk and the guys from support will tell you the details. http://support.touchsize.com

Cheers!

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

do you have a page builder or does this use short codes?

upcode

Hello,

No, there is no page builder. This is a simple WordPress theme with pre-defined templates.

Cheers!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Russian Federation
Wpak Purchased

Hi, upcode! Thx for that theme, it’s really great) One quick question-when I’m trying to sent message througt the Booking form-message sending successefull, but I did’n get it on my email. If to look the code-the form using Wordpress admin mail-isn’t it? Thx!

upcode

Hello,

Yes, it is using the email of the admin of the website. Check your spam folder, and make sure you have a mailserver installed on your hosting.

If the problem persists – please write us a ticket on our help desk: http://support.touchsize.com

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I am looking to buy this theme, but when I tested out the demo link on my phone it was not responsive. It was a shrunken version of the desktop theme, which is not mobile friendly. See screen capture -> https://www.dropbox.com/s/kbsy1pvpgs0gm5n/Photo%2022-06-2014%2009%2024%2016.png

Is there a link to the actual theme in use that I can test out before I make a purchase?

Thank you.

upcode

Hello,

Please click the remove frame button on the top-left of your screen, or enter our demo address directly – http://demo.touchsize.com/camera7

Cheers!

Default-user

Thank you! Will purchase now!

upcode

Glad I could help and you like our products. If you have any theme questions, please write us a ticket on our help desk, and the guys from support will assist. http://support.touchsize.com

Have a nice day!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
50mmart Purchased

Hi, i want to test the gallery, but when i publish it, it says LOADING and it won’t show. can you help me on that? thank you.

upcode

Hello,

Please submit a ticket on our help desk on this. Please be more specific, what is happening, what type of gallery, how many images did you use. http://support.touchsize.com

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Im trying to remove the facebook comments on my pages. I have selected “no” for the social sharing and it continues to show up. I have thought about removing it in the php but would rather see if you could help me first.

Heres the link to check out..

http://www.johnnysaldana.com/photo-packages/quinceanera/
upcode

Hello,

There is a default WordPress option to disable comments on posts or pages… Check the article here: http://support.touchsize.com/knowledgebase/How-to-disable-the-comments-on-a-page-or-post-1.html

If you have any other questions – write us a ticket on our help desk.

Have a nice day!

Default-user

Your are a genius, thanks!

upcode

You’re welcome! Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Sidebars? It would appear that we are unable to create sidebars within the theme. I have clicked the button several times and it is not working? Is this is a known bug?

upcode

No… we did not have such problems till now. Please write us a ticket on our help desk and we will check.

Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, I have to do a blog on a website but the feature image does not display when the blog posts are lists under the blog page. only when I click on the specific post header and go into the post, the image displays. What am I doing wrong here?

http://www.writetouch.co.za/blog/
upcode

Hello,

Please submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

All i can say….Really nice theme, clean and simple.Superb customer service! Thank you once again, you deserve 5 stars :)

upcode

Hey!

Thank you! We are really happy to help. Do not forget to rate the theme!

Have a really nice day! If you have any other questions, we’ll be glad to help!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Really nice theme and spectacular customer suport! Thank you! :)

upcode

You’re welcome! If you have any other theme questions – write us on our help desk!

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello. Your theme is very nice. I can’t seem to set Grid galleries with infinite scroll to chosen gallery, That is not even an option? What do I have to do to be able to set thatoption? Thank you.

Default-user

Don’t bother. I’ve found a solution for this.

upcode

Good to know that everything is ok. Please, use our help desk for any questions you have to get fast and reliable support since we offer support exclusively here: http://support.touchsize.com

Sorry for the delayed response here, the guys from support were checking only the support desk.

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
Solvalou Purchased

Hi I hope you can help me. I am trying to hide the dates on the galleries on the homepage. I am using the “Latest galleries slider” but the custom css code that I found in the comments doesn’t work

.element-entry article .entry-content-date{display:none;} .gallery-vertical-slider-entry section ul li.entry-content-date{display: none;}

What should I do to hide the date? Thanks

upcode

Hello,

Please write us a ticket on our help desk here: http://support.touchsize.com since we offer support exclusively there. The guys from support will assist.

Thank you and have a nice day!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Can I replace the homepage with a slideshow from another plugin? I need something with kenburns.

upcode

Hello,

It depends on what you want to create…. you ca use another template or plugin for your homepage and create other pages with theme built-in templates.

Hope that helps, Cheers!

Default-user

OK. Thanks! How can I assign a slideshow from another plugin to the homepage? Is it a straightforward process? Sorry. I’m new on Wordpress :)

upcode

It depends on what plugin you are using and it’s possibilities, not the theme’s one. You can write a ticket to our support guys here: http://support.touchsize.com They could give you some ideas.

Cheers!

upcode

You’re welcome!

Default-user

I tried to write a ticket, but it asks for a ThemeForest Purchase Key, which I don’t have yet.

upcode

Just write that you don’t have one still because you are interested to purchase the theme.

Default-user

Fast answer from your support :) It seems easy. I’ll buy as soon as possible and meanwhile I’m reading “Wordpress for dummies” lo

upcode

Glad to hear that. Don’t hesitate to submit more ticket if you need help.

Cheers!

Default-user

I forgot :( One final question please. Currently I have a slow connection and I noticed that the list and grid galleries take very long to load. Are all images pre-loaded before being presented? If that is true, is there a way of loading only a few and show a link to load the rest? (like in 500px)

upcode

Currently there is no option for that. We are thinking to add that function in one of the next updates.

Default-user

ok. I’ll probably wait for that feature. Here in Brazil, Internet speed is very unreliable and I’m afraid that will cause my potential clients to loose their patience while browsing a heavy loaded site.

upcode

Ok, it’s your choice. Thanks for your feedback.

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