33 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
ezymsg Purchased

This template was not compatible with Yahoo Mail for me. The way the media queries are written, Yahoo Mail reads this as a priority and displays the ‘mobile’ view on desktops.

Also, the template did not render well in Outlook 2007-2010.

I haven’t really received any support in regards to my issues, so that I can use this template now. I can’t wait for a release as I purchased this template to be used for an upcoming campaign. Not really a good solution for me.

promail

Hi ezymsg , Sorry for the late reply … an update is coming soon , we will fix all the minor issues and everything will work right .

we will notice you in few days . Thank you .

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi I’m having trouble with template #6 and Microsoft Outlook, it’s not rendering very well. Any help would be appreciated.

promail

Hello industrysolutionsgroup.

We have sent you an email please check your inbox

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

These guys are really good with support and the themes are very nice.

promail

Thank you very much industrysolutionsgroup.

We are always here for help if you want anything please let us know

Thank you again

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi, have all the above mentioned issues with the renderings been solved in the meantime? I’d like to use the template for a E-Mail Campagne but It’s not good if there are issues in the differnt programs.

Thanks for the reply

promail

Hello gekus.

We are uploading a new update right now with fixes of all the issues above

Thank you

  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
  • Exclusive Author

UPDATE : To all customers , Campaigner 1.3 release is available .

All the outlook issues have been fixed

Please if you need help let us know.

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Issues with Layout 9 with the portfolio rendering into phone size. Script in the head missed portfolio section, I have added this in but still doesn’t render correctly?

promail

replied the other comment .

Thanks

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I’ve just finished running design tests on this template in campaign monitor and this template has major issues with rendering correctly on smart phone devices please see notes below:

Blackberry: 4os reverts to plain text 5os breaks all images

Gmail Android: shows the working frames at the top and the bottom

Iphone: Biggest issue is that squishes everything 4s 5 The top header is small and squished Where the content and images are displayed they are oversized and over expanded across the screen

Outlook.com (android) doesn’t show any of the images

Symbion s6 shows nothing

This isn’t a very good responsive design?

Also you advised that you had fixed outlook issues however: Older versions of outlook: 2000, 2003 xp These version all show a blue box around the images

GroovyMail

turns out webversion of the template design renders the whole design long and skinny..which will be a major issue moving forward for this template. 62% of my database access information via iphone or android it’s a known fact that 70% of campaigns deleted from smartphones have to do with the way they look…. is their anyway this can be fixed?

promail

Hi GroovyMail , Thank you for your message , we are investigating the points you mention , we will get back to you soon

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
dean108 Purchased

I’m having using the mail chimp editor to modify this template. Specifically, moving content blocks via drag and drop is not working. The block gets moved briefly, and then the screen refreshes and it is back to its original placement.

I’m also having problems repeating sections. When I repeat a block, there is no space between the 2 blocks. See below.

promail

Hello dean108.

Please note that you have to import the template in the camapaign section, if you need help please contact us at support@promailthemes.com so we can send you a video tutorial.

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
nfxdd Purchased

Hi there, did you receive my email regarding the responsiveness of the templates?

promail

Hello nfxdd.

Yes we did and we will reply to it right now, thank you

Default-user
nfxdd Purchased

Cppl thanx :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
codrin Purchased

Hi , I have the same problem as dean108. The drag and drop of sections in Mailchimp does not work. Please post instructions or fix the issue.

promail

Hello cordin we have received your email and we are replying to it right now, Thankt you

Default-user
codrin Purchased

have you updated the templates as per your promise a month ago?

promail

Hello Codrin.

Yes we will update the product and integrate it with our new email builder very soon.

Thank you for your patience

Default-user
codrin Purchased

drag and drop still does not work in mailchimp. Could you please fix it ?

promail

it’s already fixed .. please contact support and we will assist you better

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
zipteq Purchased

When I change the images in the IMG folder it does not reflect in campaign monitor. How can I change the images in the template to reflect that of the client?

promail

Hi zipteq

We do not provide support on comments tab .. please open a ticket on our support forum or try to contact us at support@promailthemes.com

if you have already conacted us please re-send your email .

Thank you so much for using our products .

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi there, looks good, can you tell me if this template is compatible with GetResponse?

promail

Hi diego norte

We do not provide support on comments tab .. please open a ticket on our support forum or try to contact us at support@promailthemes.com

if you have already conacted us please re-send your email .

Thank you so much for using our products .

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Dear Author,

I clicked to purchase “Campaigner” but i was sold MyMail. I don’t want “MyMail”, i want “Campaigner”. Can you please correct this?

Thanks,

promail

Hi mbewbo

We do not provide support on comments tab .. please open a ticket on our support forum or try to contact us at support@promailthemes.com

if you have already conacted us please re-send your email .

Thank you so much for using our products .

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