55 comments found

I also happen to have view problems in Outlook 2010 and Outlook 2007 (the three columns features don’t get side by side). On yahoo, i also get an ugly mobile version of this theme.

I wrote two support emails to support@promailthemes.com on 11th July and 23th July without answers.

I’m getting really disappointed now.

Default-user

Well more than a month has passed without any answer except from your “we’re replying” comments, which you obviously didn’t. I’ve mailed you 3 times and commented 3 times because you didn’t answer. Don’t bother anymore, i bought another template which works great with Outlook and Yahoo. I just want your customers to know you DON’T PROVIDE ANY SUPPORT for your product.

promail

Hi service_itmv

We are very sure that we have replied to your message, we have 0 unread message in our inbox, we reply to all message in a short time and we can’t ignore any of them..

Please check your Spam folder.

We are really sorry about that, but we are certain that we have replied to your message.

We are always ready to give support, please contact us.

Default-user

No you have not replied, the last email i got from you is dated from 27th July, asking for html source which i sent you per mail (twice). Nothing in the spam folder either. You even asked me to send you a reminder which i did on 13th August. Search for your reply, transfer it to my email address and i’ll be happy to apologize. But for now, i keep saying that you didn’t provide any support.

What do we need to do to make this work with Mailchimp RSS?

promail

Hi Davhad

Here is Tutorial made by Mailchimp

Thank you.

Hi I am having issues with the portfolio grid in layout 9 rendering on phone. The images align left, then right, then left and so on. This look messy.

It is stated that the email template is responsive.

I have sent an email to the support email address.

Thanks,

Jim

promail

Hi greypocket

Please contact us at support(@)promailthemes.com and we will help you in everything.

Thank you

Default-user

Hi.

I have, just before posting on here. Please check your inbox from 11 hours ago.

Thanks.

promail

A reply was sent to you, please check your inbox.

I am also having issue with template #4 it is not displaying properly in yahoo mail and really is not responsive on my phone. I put together and email using our photos and then sent out the as is template and had the same problems.

promail

We have sent you an email !

Default-user

Thanks! Everything was resolved to our complete satisfaction :)

promail

We are so glad to hear that, if you need anything else please let us know.

Good luck !

Customised Email template for my HSE company, Mann Associates Nigeria (RC 312340). Web address www.mannsafety.com. I’m on +2348073118801 Skype mrs oyofo Cheers

promail

We will contact you right now , Thank you

I am somewhat new to html emails and wondering if I am able to just edit this in a text editor and use google to send it out?

promail

Hi fallingwatergardens

Yes you can absolutely do that.

Regards

I want to buy these emails, I need to know if I can change the html and replace the images freely with dreamweaver. Then I can send these emails with Safari? Or please let you know a way to send html email with gmail or other browsers. thanks

promail

Hi iwebsite2014

Yes you can edit HTML as you like, you have just to respect image sizes and everything should work fine.

There are many ways to send your email, you can use gmail or any other email services like maiclhimp or campaign monitor.

If you need more help please contact us at support(@)promailthemes.com

Thank you

Nukezm Purchased

I am also having issue with template not displaying properly in yahoo mail and really is not responsive on my phone. Please help. Thanks

promail

We just sent you a reply

Please note that we reply to all emails in the order in which they are received, in your case you receive a reply within 24 hours from your request.

Thanks

Default-user
Nukezm Purchased

never got a reply

promail

Please check your Spam folder, we have sent a reply to this email address craigc(@)craymark.com

Templates looks great! We’re considering purchase. Would you mind sharing the song you play in your Vimeo demo video?

Thanks, Matt

promail

Thank you Modern8583

The song is : Inspirational Piano Music – Dare to Dream Big

if you need anything else let us know ;)

We are still seeing errors in the Template not rendering well in Outlook 2007-2010, our client is NOT happy. I see that this is not uncommon either from the above posts. Can you help with a solution please via email?

promail

Please contact us at support(@)promailthemes.com and we will help you in everything.

Hi,

I’m using the template ‘layout1>white>red’ template for Mailchimp. The images i upload to use in the newsletter, look fine at desktop. But on tablet and mobile the images are blown up so the result is very pixelated images. Is there a way to upload bigger images so on mobile devices the images do look sharp?

Best regards

promail

Please contact us at support(@)promailthemes.com and we will help you with everything.

Awesome email, looks nice. Have you tested this on Targeted.io with their 40 email clients?

promail

We have tested the template with email on acid, it has more than 40 email clients :)

Is is possible for this email template to work with any drag and drop editors like what is on themeforest or codecanyon already?? I know they work with campaign manager etc but are there any drag and drop editors like this http://themeforest.net/item/matah-responsive-email-set/10569882

promail

No, every builder has its own templates but you contact the author of the builder and ask him if he can do it for you for extra charges .. Thank you

this doesn’t seem to work well in yahoo, how do I fix the yahoo display? the layout seems to shift to the left cutting off some of the content. I only have this issue in yahoo, everywhere else looks good, unfortunately my client only uses yahoo…any help greatly be appreciated!!! thanks

promail

Yes please contact us trough support@promailthemes.com and we will assist you in everything ..

Thanks

sensei888 Purchased

There is no Drag and drop functionality in Mail Chimp as advertised. In this photo you show being able to add different layout sections: http://promail.ma/envato/campaigner/marketing.png

There doesn’t seem to be any way to do this?

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