An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Astoundify

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Astoundify:

All of our theme support is conducted through the Astoundify help desk, Head on over and we’ll get you the help you need by one of our support team.

Our help desk can be found Here. To register go Here.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to find your Item Purchase Code?

The Purchase Code can be found in your ThemeForest account under the Downloads section.

It’s hidden under the Download button, once you click it, a drop-down menu will show up and lead you to the “License certificate & purchase code”.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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