792 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
aldrin1 Purchased

Great theme! Hi I just purchased the theme this morning and I have a question about the menu. I setup all the pages and they show up well on the homepage but when I setup the menu by inserting them in the menu section of the dashboard, when I click on the page in the header menu it goes to an error page. Can you help me fix this?

my url: http://omnigmv.com

Thanks

QuanticaLabs

Hello,

All support requests will be processsed on next Monday due to health reasons of one of our support members. We please for your understanding, thank you!

Default-user
aldrin1 Purchased

Hi I was just following up with this issue. I got your autoresponse. I hope all is well. I also had another question, if you go to my website, the copyright info that I have as the footer sidebar, is it possible to make it higher to where it aligns with the “connect social icons”? I couldnt find this with this with the stylesheets.

thanks

al

QuanticaLabs

Hi,
Support for all our items is conducted through our Support Forum. Please register an account and create a new topic, we’ll answer as soon as possible. Thank you!

Default-user
aldrin1 Purchased

Is there anyway you can respond to this? Ive even sent this in the support forum and I see that you replied to the other 4 posts before me and not mine. Can you please help me with this issue?

thanks

QuanticaLabs

I’ll respond for sure, please give me some time. I’m answering from the oldest to the newest topics and now have many overdue requests, so waiting time is longer than usually. I’m sorry.

Default-user
aldrin1 Purchased

okay I was wondering because in the support forum you answered the newer post before mine. I just need assistance today because I am working within a deadline.

thanks

QuanticaLabs

I’ve already answered to your question. Please don’t duplicate forum topics, that won’t shorten response time, just make more work for me. Sorry again for the delay.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United States

What is an email i can contact you at?

QuanticaLabs

Hello,

Our e-mail is: quanticalabs@gmail.com

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
dre145 Purchased

I am on an older version and everything was fine for the last like 5 months but now I get a warning can anyone suggest what to do and if updating will fix this. http://andrij.com

QuanticaLabs

Hello,

We’ve launched a support forum for our products and from now all support requests will be answered only on forum. You can access it here – http://support.quanticalabs.com. Please register an account and create new topic, we’ll answer as soon as possible. Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello,

In his day I bought version 1.1. Cascade vCard WordPress theme, but I have no option to blog, nor apparently many options if they should appear. As I can do to make a blog section?

Nor do I see the top menu bar, as is possible?

QuanticaLabs

Hello,
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!

  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

I applied everything you sent me for the 5 bars, but the trouble I’m facing is when you cycle through the first five, the last one, the actual page inside that menu bar does not show, then I hit the arround to cycle around the the next 5 and the same thing occurs with the last two (menu bar 9, 10) But however the last menu bar (10) shows the information from the last menu bar on the previous cycle(which would be menu bar 5) Any ideas or thoughts as to why this is occurring?

QuanticaLabs

Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Done it!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Where do I find the insrtuctions for the template, i cant work out how to set up a portfolio of how to make the contact page and google maps in a good position??? where do i look through the instructions?

email contact@lkgriffin.com

QuanticaLabs

Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!

  • Has been a member for 1-2 years

Hi, I am trying to upload the theme but it keeps on bringing this error message: The package could not be installed. PCLZIP _ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. I have tried to follow all the theme installing procedures but it still seems not to work. when I manually copy the theme folder into wordpress/wp-content/themes I get this error message in the themes menu in the dashboard: Broken Themes

The following themes are installed but incomplete. Themes must have a stylesheet and a template.

Name Description Cascade Stylesheet is missing.

QuanticaLabs

Hi,
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United States

Dear Developer/Administrator

Is there a way I may edit the coding so the blog can be newest to oldest as in scrolling wise, it kind of pointless to have a blog if the most recent news is not on the top…

QuanticaLabs

Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Jordan
blawee Purchased

Dear sir,

I'm having portfolio items in a very weird view, not like the samples in the video. can you please tell me what to do?

www.reembasim.com/home

regards,

QuanticaLabs

Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello, i am trying to register on the support forum, but it seems i can not verify my purchase code. Can you help me?

QuanticaLabs

Hello,
Please use your ThemeForest username in registration form. If you’ll still have problems with that, please send me your item purchase code via contact form. I’ll create an account for you.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

It’s sorted, i was using a different username.

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

My twitter feed just stopped working on the cascade theme. Don’t know what happened

QuanticaLabs

Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi I have emailed twice about some help with this theme, but i had no reply.

Could you help me with these two questions?

1- how to i change the photographs on your demo about page, i want to swap the ones you have in your demo for mine.

2- the second question was how do i attach me resume to the download file tab at the top of the website?.. i have changed the tab to ‘download cv’

Thanks very much, can you please email me at contact@lkgriffin.com

Kind regards

Luke

QuanticaLabs

Hello,
We’ve replied to your email so please follow instructions provided – support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!

Default-user

I have posted the questions on your support forum, ill look forward to hearing from you, will i recieve an email or do i have to log back in to see the answers?.. thanks.. contact@lkgriffin.com

QuanticaLabs

You’ll receive an email. We’re normally answering in 24h.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I just cant get any response for this theme… its becoming bad support, come on please support your customers, we give feedback and we want to use you again, i’ve been trying top get a response for a week!.. and nothing!...

QuanticaLabs

Hello,
We’ve replied to your email so please follow instructions provided – support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

this theme looks really nice and am considering purchasing. a few questions:

1) it is optimized for mobile? 2) is there a child version provided?

many thanks.

QuanticaLabs

Thank you!
1) Theme works on mobile devices. To be sure that all is ok, please test on live preview page.

2) No, it isn’t.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Hello are you thinking of making this theme responsive? I am thinking of buying it but need something that works great on mobiles.

You have said that it works on mobiles above, but I am looking specifically for a responsive theme.

Thank you. Looking forward to answer.

Best wishes.

QuanticaLabs

Hello,
No, I’m not planning theme update in this area.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hey QuanticaLabs

Is there any plans to “retire” this theme soon? (For example, take it off for sale and not support it). Just need to double check in case a new/secret one is in the works :)

Thanks and Best Regards

QuanticaLabs

Hi,
No – I don’t have such a plans, don’t worry :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

We would like to link externally, directly to a blog post’s URL – in a newsletter, specifically.

On the blog feed page, the links in the title of the blog posts are: http://www.domain.com/blog/#!/blog/post-name

But trying to go to that URL directly fails- the blank blog loads, but just “spins” after that.

http://www.domain.com/post-name doesn’t work either. Nor does http://www.domain.com/#!/post-name

Not being able to link externally to a post is a big flaw; hope its fixable! Example

QuanticaLabs

Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Italy

Hi QuanticaLabs,

In Italy in the form of contact, exactly after the “message, must be visible the “Privacy” with the option to accept. The person who does not accept it can not send the email. Your form is not there. For me it is a problem. Please help me.

QuanticaLabs

Hi,
I can add this option for you as a custom job. Let me know via contact form in my profile, if you’re interested.

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