An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by QuanticaLabs
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I’m getting 404 error when entering url in browser address bar but when I’m clicking on the one of cascade tabs, theme works good. What could be wrong?
Probably you’re not using WordPress multisite feature (WPMU). Please open documentation directory (you’ll find it in downloaded from ThemeForest zip archive) and find inside file named .htaccess. Please upload that file into your home WordPress directory (at the same level, on which you have wp-admin, wp-content, wp-includes directory).
If you already have .htaccess file on your server, please put below code into it:
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
# add a trailing slash to /wp-admin
RewriteRule ^([_0-9a-zA-Z-]+/)?wp-admin$ $1wp-admin/ [R=301,L]
RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^ - [L]
RewriteRule ^[_0-9a-zA-Z-]+/(wp-(content|admin|includes).*) $1 [L]
RewriteRule ^[_0-9a-zA-Z-]+/(.*\.php)$ $1 [L]
RewriteRule . index.php [L]How can I use internal link? For example I would like to have a link to 3rd tab in the content of 1st tab.
Please create the link as always but add #! before page name:
<a href='#!/resume'>Resume Tab</a>Then you’ll need to add appropriate class named link :
<a class='link' href='#!/resume'>Resume Tab</a>That’s all – now your link will open tab without page reload. You can of course use also full url with domain:
<a class='link' href='http://yourdomain.com/#!/resume'>Resume Tab</a>
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
