An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, SoloPine, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from SoloPine:

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I set up my navigation menu?

How to set up a menu:

  • WordPress dashboard > Appearance > Menus
  • “Create a new menu” > Choose a menu name
  • Be sure to assign the menu to a “Theme location” by checking the tick box. For example, set the menu as “Primary menu”
  • Save menu

Assigning Pages, Categories, etc. to your menu:

A box on the left will show you your recently created Pages. You can also toggle through your Categories and Links by selecting their drop-down menus. To add a Page or similar to your menu, check the tick box next to it > “Add to menu”. The selected item should now appear under “Menu Structure.”

Sub Menus

Once you’ve populated your menu with items, you can create sub menus by dragging and dropping the items “within” other menu items.

Editing Menu Items

If you wish to edit or remove a menu item, click the little arrow on the right-side of the menu item name. A selection of options will drop down, including editing the navigation label as well as removing the item altogether.

Additional Menu Item Features

For additional menu features, click on the “Screen Options” tab in the top-right corner of the Menu page. Here, you can add the option of linking directly to a Post or specific Tag within your navigation menu. You can also check the box next to “Link Target” to give yourself the option of having menu items open in an entirely new tab when selected.

For more information on menus in WordPress, check out: http://codex.wordpress.org/WordPress_Menu_User_Guide

Error: Theme is missing the style.css stylesheet

When attempting to install a theme on WordPress for the first time, you may experience an error message stating:

“The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.”

No worries! This is quite a common mistake. Make sure you unzip your theme’s folder before uploading it. Within the unzipped folder you’ll find another folder with the same theme name. THIS is the folder you will need to upload to WordPress.

How do I get the “Read More” button for posts on my homepage?

By default, your entire post will display on the homepage—sometimes this can make scrolling your homepage a bit lengthy! The “Read more” button is a great option to implement if you’d like to shorten these posts up.

Here’s how:

When creating/editing a post, select the button in your post tools called “Insert Read More Tag” (It is typically the second-to-last button). A horizontal dash line will appear in your post—this is where your “Read more” button will appear when your post is displayed on the homepage. Any text you put underneath that horizontal dash line will not appear on your homepage.

To learn more about this More Tag, you can take a look at this: http://en.support.wordpress.com/splitting-content/more-tag/

How do I import the theme’s demo content?

*Important to note: To ensure all content is imported correctly, please be sure to install the required plugins that are noted when you first install the theme on WordPress.

  • On your WordPress dashboard in the left-hand menu, select Tools > Import.
  • Select the “WordPress” option. If you haven’t used the WP Importer before, you may need to first install it and activate it (it will give you this option on the spot if required).
  • Click the “Browse” button and find the theme’s demo content XML file.
  • You will be given the option of choosing which “author” name will be assigned to the imported content. Otherwise, click “Submit” and you’re set!


When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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