562 comments found

  • Power Elite Author
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Has been a member for 4-5 years
  • Exclusive Author
  • Bought between 10 and 49 items
  • Referred more than 2000 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+2 more

Hi There,

All of my theme support is conducted through Support Site. Please submit your question on Support Site, and my support agents will investigate and help you resolve the issue or question.

Sign up or login to access at http://support.themegoods.com/

Cheers ;)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
alancabe Purchased

Hi, I have purshased the chalong theme and ir working good. I have a serious problem with the bottom part. When I add some scribd (emmbeded) or a video or some text all these elementsand plain text pass through the footer of the site, I need some help to know how to close it and make it dynamic in accordance to the quantity of boxes or text i set there. It’s like the content part of the site overlap the footer part. Thanks, Alan.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

I’m very interested in purchasing your great looking template, but I have two remaining questions and I can’t find the answer:

- Does the theme support language switch (multiple languages in Belgium) or do i need a specific plugin for that? - Is there a way to put an image in the background?

I hope to hear from you soon.

Best regards,

Davy

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 5-6 years
spunk999 Purchased

Twitter feed is not working – I have the latest WP and the latest theme. Please advise.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 5-6 years
spunk999 Purchased

NM – Just realized you need to put @ in front of the user name – that should be noted in the theme options – thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hey im using your theme with the latest install of word press.. it gives me the ‘A TimThumb error has occured’ from the troubleshoot page link even tho i’ve updated it to the latest. I have the cache folder set to 777… when i try and add new gallery images it says “cheatin uh?” can’t figure out why this is happening? possibly because its the newest wordpress install?

the slideshow and everything works fine.

ThemeGoods

Could you send your Wordpress account and FTP detail please.

  • Power Elite Author
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Has been a member for 4-5 years
  • Exclusive Author
  • Bought between 10 and 49 items
  • Referred more than 2000 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+2 more

Hi There,

All of my theme support is conducted through Support Site. Please submit your question on Support Site, and my support agents will investigate and help you resolve the issue or question.

Sign up or login to access at http://support.themegoods.com/

Cheers ;)

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
tonygate Purchased

Hi,

I’ve just upgraded to Wordpress 3.4.1 and the slider on my site has stopped working – it just displays a loading bar. I am running Chalong v1.5 however have noticed v1.7 has been released with nivo slider changes upgrades in v1.6. I’m assuming the problem may be fixed if I update to the latest version, however within the latest version there is no option to upgrade. Is there a way I can update to v1.7 without having to redownload and reinstall the theme? I don’t want to risk losing any of my data in going with this option. If this problem may be caused by something else, could you also advise what could be causing the problem and a possible solution?

You assistance is greatly appreciated, as this is the first problem I’ve run into with this theme since purchasing a few years go.

ThemeGoods

Please check. There might be javascript conflict between theme’s script and plugin’s script. Try to disable all plugins

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
kasya Purchased
Please check. There might be javascript conflict between theme’s script and plugin’s script. Try to disable all plugins

Do you always answer like this? I asked normal question – TAC plugin detects some hidden code in this theme – what is this and for?

My acc on support isn`t working and even does not exist after this question. Ok, i can ask you here.

Wait for the answer. Thank you.

ThemeGoods

Honestly I don’t know what’s TAC you refer to and it’s not theme code or feature. It’s your Wordpress installation or plugin issue.

This theme sold 700+ times and NO SINGLE CUSTOMER report on this TAC issue.

  • Belgium
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello,

Nice and good theme!

I would like to know how to get the site multilingual. Can WPML or (even better) qtranslate handle this with the Chalong theme? I don’t see any mo or po files, so that’s why I ask your help.

I posted the question on the support forum too… FYI , my customer bought it himself, so I won’t be mentioned as “purchased”...

Best regards, Jurgen

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

I purchased this theme ages ago and everything has been fine. However, now when I try add new images to the gallery it says “Cheatin’ uh?”. What on earth does that mean?!?

ThemeGoods

Could you send your Wordpress account and FTP detail please.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Still waiting for above problem to be fixed. Messaged you twice and still awaiting response.

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
myride Purchased

Hi,

few questions:

1. How to disable logo picture, now it seems to want some logo to be added or it will show Chalong logo.

2. From where to change the contact form header texts (name, address, ...).

3. Any tips on what is available for footer….

Regards,

Jussi

ThemeGoods

1. Sorry it couldn’t be done using theme admin. However you can edit theme CSS file to change that

Did you know about Firebug a Firefox plugin?

https://addons.mozilla.org/en-US/firefox/addon/1843/ It will help you inspect all CSS and HTML elements, really help if you do a lot customization

The main CSS file is /css/screen.css

2. You have to edit contact.php to translate.

3. You can add widgets to “Footer Sidebar” using Appearance > widgets

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

I’m working on a clients website who’s previous developer purchased and installed the Chalong theme on the client’s behalf. Since I’ve taken over management of the website I’ve encountered a number of issues and I’m stumped by the most recent one.

The root URL navigates to the subdirectory that the site is installed in, /dev/. Since changing the from a direct URL to the subdirectory, to the root URL that navigates to the subdirectory, the homepage footer no longer works. It works on all other pages but the home. Any ideas why?

ThemeGoods

Please login with your purchased account.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

As I said, I came after the developer before me. I do not have the purchase information. I was hoping you’d be willing to help. The site, if you are interested, is located at www.lollydee.com

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Still receiving ‘Cheatin uh?’ problem. Have yet to receive a response on here or through the authors ‘support’ platform…

ThemeGoods

Please update to the latest version of theme. It should fix your issue.

Download from Themeforest > your account > downloads and replace all theme’s files and folders with the new version.

Default-user

Will it wipe all my settings and configurations?

ThemeGoods

No, it won’t erase any contents.

Default-user

Ok, what about design tweaks etc?? I have worked hard to get the website just right and wouldn’t want that work undone.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there,

I have purchased your theme everything working fine but gallery is not working it,s showing “Cheatin’ uh?” error when i upload image on gallery

Please help me on this…..........Why its not working?

ThemeGoods

Please update to the latest version of theme. It should fix your issue.

Download from Themeforest > your account > downloads and replace all theme’s files and folders with the new version.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hello anyone there….....................................?

  • Dominican Republic
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Portfolio page 2 does not work, I tried updating theme and nothing happened. anecdesigns.com/portafolio2/ works, yet anecdesigns.com/portafolio2/?page=2 does not work

ThemeGoods

Did you edit theme code? there is no pagination option in default theme portfolio page.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

When I attempt to upload the zip file to Wp, it sasy “The theme is missing the style.css stylesheet.”

This must be a common problem, because I see that you posted this: “If you are having trouble with ‘corrupt’ or ‘missing files’ in ZIP files, we suggest you try using WinAce to try and extract the files.”

Problem is, WinAce is not free (I either have to buy it for $29 or sign up for some stupid crap I don’t want thru ‘trial pay’.) That’s not acceptable.

So please provide me a link where I can download the style.css

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