An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, oitentaecinco, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from oitentaecinco:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How do I get support for Chapter Two?
All support questions should be made through my support platform: http://oitentaecinco.ticksy.com
How do I update the theme?
To update the Theme, login to ThemeForest, head over to your downloads section and re-download the theme like you did when you bought it.
Before doing the update I recommend you to backup your current theme folder, just for the case something goes wrong.
Extract the zip’s contents, look for the extracted theme folder and under /wp sub-folder you will see the theme folder: chapter_two
Then upload that folder, using FTP, to the /wp-content/themes/ folder in your server, overwriting the old one.
After updating you should re-save your theme options in order to get your custom styles rewritten to the proper files.
If you’ve changed some core files, you should reproduce the same changes in the new updated files.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.