An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by oitentaecinco

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from oitentaecinco:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I get support for Chapter Two?

All support questions should be made through my support platform: http://oitentaecinco.ticksy.com

How do I update the theme?

To update the Theme, login to ThemeForest, head over to your downloads section and re-download the theme like you did when you bought it.

Before doing the update I recommend you to backup your current theme folder, just for the case something goes wrong.

Extract the zip’s contents, look for the extracted theme folder and under /wp sub-folder you will see the theme folder: chapter_two

Then upload that folder, using FTP, to the /wp-content/themes/ folder in your server, overwriting the old one.

After updating you should re-save your theme options in order to get your custom styles rewritten to the proper files.

If you’ve changed some core files, you should reproduce the same changes in the new updated files.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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