326 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
harrrp Purchased

Hi Victor,

Some of the pages on my website, (specifically the “Our Staff” “Our Programs” “Blog” “Upcoming Events” “Past Events” and “Contact” page) the header image doesn’t show up, but there is white text still there, and appears to have every indication that there should be a header image on the website. How can I fix this?

Thanks! Your website theme is otherwise very great. :)

WPlook

Hi harrrp!

This pages use another template and this is why you can’t set the header image for them. It takes the functionality from the tertiary template.

Regards, Victor

Default-user
harrrp Purchased

Hi Victor,

I thought we were using the Charitas template that you designed for this website? What other template could we be using, and is there any way to fix this?

WPlook

I think that I was not so clear.

When you use the “Our Staff” page, you select from the “Page Attribute” the template, in our case “Staff Page”.

This template (Staff page) take the functionality do display the latest Staff members and it is not designed to have the header image. The same is on our demo. I will take a look to see what I can do.

If you have any other questions or do you want to continue the discussion please access our support section and send us a ticket!

Regards, Victor

Default-user
harrrp Purchased

Thanks a lot! I’m mostly confused because it says in the screen to edit the pages I can upload header images, also there is white text on those pages that say “Our Staff” – so the formatting feels weird to have white “invisible text” and a big blank space above the pictures of staff members, same goes for “Our Programs (Causes)” “Contact Us” etc.

WPlook

I think you didn’t chose the template colours and this is why you don’t see the background.

Sent us a ticket http://bit.ly/14Jcr32 , don’t forget to add your blog URL an I will be glad to help you.

P.S. I am waiting for your ticket!

Regards, Victor

Default-user
harrrp Purchased

I just submitted a request! (ticket?) hope it goes through. Thanks a lot! :)

WPlook

Yes, Thanks!

Default-user
harrrp Purchased

Let me know if you need any additional info from me :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
omonti Purchased

Hi, i don’t find any info to create gallery etc. can you help me please?

thnks a lot Oliver

Default-user
omonti Purchased

the video that you have in support page is only for post gallery end not Full width Gallery

WPlook

Hi Omonti

Please contact me via our support section and I will point you to the right video.

Thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years

Hello, great theme. Im having an issue. In the press area the slider is showing up how can I get rid of this?

http://pureheartfund.com/press
WPlook

Hi Cadimo,

Please access our support section http://bit.ly/14Jcr32 I will be glad to help you there!

Thanks

Regards Victor

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom

Tried importing the dummy content, but this is how the website looked after. Doesn’t look anything like the demo site.

www.RainbowOrphanage.org

WPlook

Hi,

You have missed some steps!

1. Set the color for the them. 2. Select the home page to be displayed first. 3. Save the menu.

If you need help with this, access our support section http://bit.ly/14Jcr32 and I will be glad to help you.

We don’t offer support here.

Regards, Victor

Default-user

I have managed to do a little of what you suggested, but still same issue!

I have opened a ticket in the support section.

Thankyou!

Regards, Hassan.

WPlook

Thanks,

I sent you the instruction you need to follow!

-Victor

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I’m getting a “Page not found” after I press submit for the dummy content under word press tool import.

Also I get “Oh no. Something went wrong.” when I click on the verification email link for the forum sign-up.

Help please!

WPlook

Hi lawtonoutlaw,

Very strange! Contact me directly at victor@tihai.ca

Regards Victor

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
cudham Purchased

Hi Victor,

Some of my pages, the header image isn’t showing up? Basically all of them except the about us and homepage, any ideas?

Best,

Dom

WPlook

Hi cudham,

Please access our support section I will help you there!

Thanks!

Regards, Victor

  • Has been a member for 1-2 years

Great theme! Thinking about buying it but was wondering if you are able to capture payment for the Events. Thank you for your time!

WPlook

Hi,

I am glad you like the theme!

This feature is not supported by the theme but it can be customised.

Regards, Victor

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Phenomenal looking theme, I just wanted to know if I can insert my logo on the home page where is says Charitas? If so is there a recommended file size?

WPlook

Hi,

Thanks, I am glad you like the theme!

Yes, It’s possible. We have a reserved 346×57px for this.

Regards, Victor

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hello, I have purchased your theme and I really like it however I cant get a few things to work correctly.

1) The quote widget on the front page will not show up 2) In the news section, the text right besides the image is not what i typed in and it shows something completely odd. not sure how to get rid of it

please help, www.Xposethegap.org

WPlook

Hi,

Please submit a ticket to our support section and I will be happy to help you.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi WPlook, hru!? I’m Alan and i’m writing from Argentina. I’ve purchased your theme but i have some troubles. I can’t set the footer items in the widgets area, the drag&drop menu seems not work. Also i need to create a contact page with a contact form but i can’t find that tool. Thanks for your explanation!

Alan

WPlook

Hi!

I am fine, Thanks!

Please access our support section, I will be glad to help you there! http://bit.ly/19j8EdP

Regards, Victor

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Victor,

Great theme want to buy this theme. Few questions before purchase.

1. Slides in slider limited? 2. Slider is limited to only categories or can I upload custom images and url? 3. Can I add donation button wherever I want? like shortcodes 4. Is it possible to add netbanking to donation?

Thanks, Jacob

WPlook

Hi jcbchl,

Thanks, I am very glad you like the theme.

Yes, They are limited to 4. You can use the Revolution Slider instead. The revolution slider is not included.

2. You can add custom images, title, description button, url, colors…

3. You can use a shortcode plugin to add buttons, and link them to a specific cause.

4. For donation you can add “Direct Bank Transfer Details” and Cheque Payment Details.

The theme supports child theme and you can customise and add new features to the theme.

If you have any other questions don’t hesitate to contact me!

Regards Victor

Default-user

Thanks for the reply, “Direct Bank Transfer Details” means can I integrate any payment gateway like ccanveue?(in India)

WPlook

No, it means the information for donors where they can transfer money.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
denismc Purchased

Greetings, Just purchased the Fondation Charity theme and getting the following error, could you tell me if the theme has a problem. ? Stylesheet is missing. Denis

WPlook

Hi Denis,

The theme have no problems.

Try to upload again the theme. If you will not be able to install the theme please access our support sections.

Regards, Victor

Default-user
denismc Purchased

This resolved my issue, I downloaded only the these files and not the themes file + documents. Other question, where do I find the database file, it seems the installation went well by normally have to update the database.?

WPlook

You don’t need to touch the database.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom

Hi Victor,

My customer has chosen your theme because they love it. They want me to integrate automatic reoccurring payments, like monthly donations. I read in one of the threads here that you are planning to offer this feature. Any idea when this might be available?

Thanks!

WPlook

Hi

Unfortunately at the moment we don’t have an estimation time when this feature will be released.

Regards Victor

newportic

In that case could you let me know if the theme is compatible with the WooCommerce Subscriptions Plugin?

Thanks for your fast response! It’s refreshing.. :)

WPlook

Hi newportic,

I didn’t tested the theme with this plugin.

Regards, Victor

newportic

Hi Victor, are you any closer to releasing a version that has re-ocurring payments? Thank you.

WPlook

Hi,

The feature is not in working process and we don’t have an estimation time for this.

-Victor

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello, What CAPTCHA for events “Join us” Form. i received lots of spam.

Thanks.

WPlook

Thanks for suggestion I added it to our to do list.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • United States

This is an extremely confusing theme.

How do I add a photo gallery? And I request not to be linked to one of your confusing videos. Please give me a step by step. I do not understand.

WPlook

Hi,

Please follow our video tutorials on our support section, if you will have problems with this open a ticket, and I will be glad to help you.

Regards Victor

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

We are looking to either get rid of the donate button on the causes page or have it link to the charities page, rather than a paypal account. Is there a way to make that happen?

Thank you!

WPlook

Hi,

Please access our support section at: http://bit.ly/19j8EdP

Regards, Victor

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Victor.

Great looking theme!

I have successfully imported the dummy data, it doesn’t mention anywhere, where you are supposed to import the theme options text file.

Can you let me know where.

I would like to start off with a proper clone of your demo and work backwards to my goal.

Thanks AL

Default-user

Hi – please ignore this post – I see you have Option tree plugin, a bit of google searching showed me this is a way to import theme options. THX

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Best. Support. Ever.

WPlook

Thank you for your kind words, I really do appreciate them.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States

Would like the ability to choose fonts, as well. I saw it mentioned elsewhere so thought I’d add my 2 cents. I can code it, but having it built-in is pretty standard these days, so it saves me time.

WPlook

Thanks

I will take in consideration!

Regards, Victor

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I am interested in purchasing your theme but when i click to buy the link wont take me to paypal

WPlook

Please access the Envato support.

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