246 comments found

Hello support, I need urgent help.

within the page (HOMEPAGE), have the item (Post / Cause Slider), where I check the NOTICIA category:

http://ctmenteaberta.com.br/001.jpg

See who has only 3 posts in NOTICIA:

http://ctmenteaberta.com.br/002.jpg

Only in the Slide SITE, appears any post for any category, see:

http://ctmenteaberta.com.br/003.jpg

What should I do to fix this? Thank you!

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Default-user

Ok, Ticket: #206382

Hi there. Is there a way to split the donation, like a percentage to the Website Owner and a percentage to the Cause?

ie. 3% to Website Owners & 97% to the Cause

Thanks!

GoodLayers

Hi,

Sorry we don’t have that option :(

Thanks for interest anyway :)

Also, I think this was sort of asked, but it wasn’t clear. Is there a way for Users to sign up and create their own Cause (with Donate button)? Or have you made this where pretty much the Admin (or anyone?) with access to create a new Post (or Page) can create a Cause? If that’s the case, then couldn’t we just add a front end Post (or Page) form – and allow people to create new Causes that way?

Thanks!

GoodLayers

Hi,

1.) Nope, we don’t have option for user to create cause posts…

2.) One Paypal account will be used throughout the site. It can’t be separated.. sorry :/ In this case, you have to customize theme’s code directly. It might be complicated.

Thanks for interest anyway :)

Default-user

Hi there. Thanks for responding so promptly to my questions. Can you possibly install a demo theme for me to take a look at where I’m an Admin? Even though you don’t have those features I’d like to try to install a couple of front-end Posting plugins that allows users to create posts based on specified post types – so I’m thinking I might just be able to choose you cause post type with this plugin and then Users will be able to create Causes – because Wordpress probably only sees them as Post Types anyway. Then this plugin assigns the Cause/Post to the User who created it, thereby giving us ownership.

Then if that’s achievable I think I might be able to just add a custom field for Paypal email at the bottom of the Edit Cause page and then simply modify the template to show a custom button with that new custom field as the URL source of the Donate button – and then maybe I can just build the Paypal split code right into my new button :) haha

Sounds like a lot, but it might not be! It would achieve a crowd-fundraising type of functionality with 3 modifications!

GoodLayers

Can you PM me via the form in my profile page?

Cheers! :)

Can you put video into the home page slider?

GoodLayers

Hi,

Yes but only if you use Layer slider, not cause slider. > http://themes.goodlayers2.com/charityhub/homepage-layer-slider/

Thanks for interest anyway :)

Hi, I am trying to put comments on the bottom on Cause pages. I want them to appear just as they do with blog pages. Please can you help?

I have already opened a ticket on your support site but haven’t had a reply yet. Ticket: #207809

GoodLayers

Sorry but our support/dev only do support on Business day which normally should be replied within 10-14hrs :)

HI

I have purchased the theme and tried to upload the zip file but it timed out. Is there something i should be doing. It was the zip file in the folder once I extracted the download zip

thanks

John

GoodLayers

Hi,

In this case you have to contact your host provider to increase php execution time. Or you can try to upload to folder ‘charityhub-v1-xx’ via ftp instead. Upload to the path of ‘wp-content/themes’

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

I like the theme and all the features but we don’t use PayPal for our donations, we use a donor management software (DonorPerfect). Is there any way to integrate the theme’s donation features with our existing provider instead of PayPal?

GoodLayers

Hi,

Well, it’s possible but you will have to modify the code by yourself. :(

Love the Theme In a previous comment someone asked about using the means of another url to link to instead of paypal… You had said this would be so on our next release – So my question is when is the next release… thanks again.. Look forward to purchasing this awesome theme… :bigsmile:

GoodLayers

Hi,

Not yet but should be released pretty soon ;) We’ll announce when it’s ready :) (You can check on our FB or Twitter)

Does the theme integrate well with Modern Tribe’s Event Calendar Pro? Any known issues?

Default-user

Sorry a bit confused… no there aren’t issues with the ticker? or it doesn’t work with the plugin?

GoodLayers

I meant we’re not integrating that plugin WITHIN the theme but as I tried to install it separately, the plugin works with the theme :)

GoodLayers

So to conclude, yes the plugin works :) Sorry for confusion.

Hi is it possible to manually change the donation amount bar as I use justgiving to receive payments.

thanks

GoodLayers

Hi,

You can also set it manually as well :)

How does the translate on the top left work? Is that using google translate? How many languages can we choose (can it be a dropdown)?

GoodLayers

Hi,

Nope it’s not Google translate, it’s for WPML plugin. We haven’t styled it as dropdown, sorry about that :/

Thanks for interest anyway :)

Hi Team: Does this theme support WP version 3.9 or not? I’m completely stuck!

Default-user

That’s really frustrating, I just changed computer and I still have the same issue! Could you fix it or at least help ?

GoodLayers

Hi,

Can you create a ticket on http://goodlayers.ticksy.com/ and providing wp access + site url in the ticket? We’ll check on that.

Default-user

Done Ticket: #210933

For the DONATE/Paypal button – can you do reoccurring monthly payments through paypal?

GoodLayers

Hi,

Sorry we do not have recurring feature :(

Hi, question… 1. how to customize a donation form, want to change the donation value 2. i need to put a donation button “Donate Now” on the footer.

thanks,

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

How would you change the donation amount on the causes?

GoodLayers

Hi,

if you want to override the actual amount that use data from paypal donation history, you can assign it here > http://take.ms/obJhw

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Hi in the Cause Slider there is only three slider, can you increase it to 5 cause slider, i had already 2 more cause slider but didn’t appear on the homepage only 3 not 5.

Please help how can this be fixed.

Best Regards,

GoodLayers

Hi,

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

AESOME THEME!

Is there a way to implement paypal adaptive payments to this theme?

GoodLayers

hm, I’m not really sure what’s ‘paypal adaptive payments’ but I don’t think it can be as the paypal we’re using is integrated into the theme directly..

Thanks for interest by the way :)

Default-user

Thanks GoodLayers. Adaptive payments gives the site owner the ability to take a commission on the projects funds that are raised. a couple other crowdfunding sites use it, but no worries! still a great theme

GoodLayers

oh that requires customization :/ It’s possible but you may have to hire a coder to do the customization…

Thanks for kind words! :)

Hello,

Best looking and functional charity theme I have sourced thus far! Simple and effective. My question is :

Once an ‘item’ or cause DONATE button is pressed, within the donate form can I customize the ‘additional note’ field name? AKA can I call it ‘how many guests’ for example?

We will be allowing our visitors to donate a set amount and they must input how many guests they will bring to the fundraiser….

TIA, great work!

GoodLayers

Hi,

Well, it’s possible but in this case, you will need some php knowledge. Our dev can let you know which files needed to be done but you may have to customize by yourself.

Thanks for interest by the way :)

Hi!

1. DONATIONS. Would be possible to include reoccurring monthly donations?

2. DONATIONS. Could you include in the heading menu a highlighted DONATE button?

2. EVENTS CALENDAR PRO. Would be possible to install without issues?

3. EVENTS. Could you include any plugin like Woocomerce Tickets or Eventbrite for people pay for an event?

4. NEWSLETTER. Would be possible to include newsletter widget from mailchimp?

Many thanks! :)

GoodLayers

Hi,

1. nope we don’t have recurring feature :(

2. nope we don’t have it

3 Event calendar, We tested with free version and it’s good so I guess that pro should be fine as well :)

4. Sorry this depends on the Event plugin, We don’t have built in event feature.

5. newsletter, You can use mailchimp form plugin directly. > http://wordpress.org/plugins/mailchimp-for-wp/screenshots/

Thanks for interest by the way :)

Hi!

1. Is there a List of donation info in the backand (NAME, Email, Donation amount, and so on) after a user donates a amoun via paypal?

2. Does the cause donation progress bar updates the status his self after a donation is made?

Best

GoodLayers

Hi,

1. We don’t have a list in backend but it’ll be sent by email.

2. yes :)

Thanks for interest by the way :)

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