261 comments found

Hello,

I just bought the theme and it looks amazing. I can’t wait to get started – and neither can WordPress. When I go to Apparence > Themes, it does not provide me the option to Add a Theme. How do I do this? I had purchased a theme prior – could that be the reason for this issue?

Adam

Orbital_Themes

Hi Adam,

I really can’t tell you why you WordPress won’t let you add new themes. Are you, by any chance, trying to install the theme on wordpress.com? If so, wordpress.com doesn’t support installing your own themes. You will need self-hosted WordPress installation from wordpress.org for that.

Fixed my last issue with a small css hack… Now I discovered another issue. On the FAQ and KB page templates, the breadcrumbs don’t show (parent pages do, but the current page doesn’t). Seems to work everywhere else though.

Orbital_Themes

Do you mean a single knowledgebase article or the main knowledgebase page? If it’s the former then that is intended as the title of the current post is displayed below, so the breadcrumb finishes on post’s category. If it’s the latter – do you use the actual knowledgebase page template or do you link to an archive? Please let me know!

Hello I am looking to change the header image file to match our colourcheme I have tried to edit the css directly to specify that I only want the image to repeat-y because it is tiled just now. Can you advise how I can make it so it fits properly? Thanks!

http://www.genie8.com/wordpress/
Orbital_Themes

It’s really hard for me to suggest anything as I’m not sure which image you have in mind. If you mean the tile with stripes – wouldn’t it look weird if they were only repeated horizontally?

If I may say something about your color scheme – I suggest toning down the colors a bit, it’s really hard to look at it right now!

Default-user

Do you have an email I can send a screenshot to of what I want it to look like please? Easier than explaining via text. Also could you tell me how to replace the the icons from the buttons, they are all in one png file and I’m not sure how they are referenced. Thanks!

Orbital_Themes

Sure, just use the contact form on my profile page.

All icons are combined into a single PNG file to speed up loading times. In the theme package there is a PSD file called icons.psd, there you will be able to swap the icons that you’d like, export and replace the PNG image.

Hello there

I would like to add a telephone number to the contact form. Is there a straightforward way of achieving this in the theme template?

Thanks

Orbital_Themes

Hello,

unfortunately there is no easy way unless you know PHP and HTML . I suggest hiring a developer for this kind of customizations if you are not familiar with these coding languages.

On the Forum posts using the tags, I get only a orange box and changing the tags seem to be of no uses. Forums look just fine except for that element….

I am also having problems with the blog template. For some reason all the text is loaded on the page, and no featured image or sidebar loads. Any reason why?

Very unusual, everything else seems to work just fine.

Orbital_Themes

I would need to test both issues myself on your server. Could you please send me login information via email? Also, do you have any plugins installed?

Hi,

Two questions before I buy:

1. Can I turn off the “Topic Statuses”? 2. Can I have featured images in the “Knowledge Base”? (like blog)

Thanks,

/Jesse

Hello is there any way to have an EXTRA slider for testimonials as the ones in the plugin area are dreadful :) Is there a shortcode at all?

Jaspercv Purchased

Hi,

Its a superb theme! I very much love it. But hey! i have a small problem. I am trying to create 4 columns on full width page. Whenever i add columns the content wouldn’t anymore be full width. I’ve tried it all, can you give me a code to make 4 columns while keeping it full width?

I will very much appreciate it.

Thanks.

Jaspercv Purchased

Plus, i am unable to add to another pricing table. I created different categories however they will merge in the previous one. Its kinda strange. I look forward to your guidelines on this too. :shocked:

Hello there

This is probably really simple, because there is no discussion about it. Where do you set the contact form email recipient detail?

Thanks in advance

Hi again:

Two questions before I buy:

1. Can I turn off the “Topic Statuses”? 2. Can I have featured images in the “Knowledge Base”? (like blog)

Thanks,

/Jesse

Dear pogoking,

You mentioned in an earlier comment that you were working on a responsive version of cheerapp. Do you have an ETA for the next release?

Cheers,

Hello, I’ve just tried to upgrade to Wordpress 3.4.1 and everything stopped working. Re-installing 3.3.3 solved the issue, but… Are you planning to be compatiblie with Wordpress 3.4.x in a near future? Thanks!

Hello everyone!

I can see that some of you are waiting for my response to their questions. Unfortunately I am currently away from home (went abroad for some time) and don’t have a computer with me, so I will be unable to provide support for the upcoming week. I will get back to all your questions once I get home.

Thank you all for your patience.

P.S. Please do not install CheerApp on version 3.4 of WordPress as I have not yet checked compatibility with this version. I will provide necesarry updates once I get back home.

cbesett Purchased

I have it working on 3.4.1 just fine fyi

Hello pogoking,

first, great theme. I’m using it for site of free wp-plugin.

Today, when I update to bbpress 2.1, I have next fatal error “Call to undefined function royal_login() in /wp-content/themes/cheerapp/header.php on line 69”

I found next information in bbpress’s changelog here: Deprecate $bbp global, use bbpress() singleton

It means that your code in functions.php and some other files doesn’t work anymore, bacuse of $bbp variable now doesn’t exists.

To fix that problem I use next small code in functions.php: 1341779881-clip-17kb

Perhaps it will be useful to you or to other buyers.

Thank you goodnews! I had the same fatal error and I tried your tweak and everything appears to work fine now.

If this code ends up being a bad idea or if there’s a better long-term option, please post.

Thanks … Matt

What about facebook integration for Registering and Signing-in?

Is there an option to change the interval of the duration of the slides? I’m happy to poke around in the editor.

Since I made the change mentioned above regarding bbPress ($bbp = bbpress), I’ve been receiving 404 errors when trying to click on a forum. The forums show up fine in the main forum page, but I can’t click through to a forum. The link goes to the right place (matches the page it should go to). Any ideas? Thanks.

by
by
by
by
by
by