1197 comments found

On products that have NO price, the word, “FREE!” is put in its place.

How do we make “FREE!” not show up?

We just want this to be blank on the single product and main products pages.

- turner2f

Sara_p
Instead to add regular price “0” leave it empty. We just made this in this product: http://preview.yithemes.com/room09/shop/isolated-sunhat/

and the price disappear.

hi there i placed a ticket over 24 hours ago.. is there a way to get fast replies?

thank you for your help.

Default-user

one week, two support tickets and still no solutions..:(

Default-user

3 tickets now. they are 55543, 55819, 56055. thank you.

Sara_p

Just asked to my developers to help you as soon as possible. thanks

CADKent Purchased

Whatever settings I have tried so far, my categories, products etc are not displaying like yours!

http://tenterdenprint.co.uk/shop/
Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Login in you yithemes.com with the credentials you used to purchase the plugin and then in this page:

http://support.yithemes.com/home

open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

CADKent
CADKent Purchased

Because it is an easy fix, if you answered it on here you would have less tickets due to other people seeing the solution. Instead you want me to open a ticket so that it is not public (your ticket system is terrible and slow according to everyone else). and you can string it out.

What happened to the days when Envato designers would give you the fix in an hour or so and nobody sat around waiting….

Sara_p

I can’t say “is an easy fix” without to check your installation, ask your credentials and so on, and also other authors on themeforest have a support desk because here is not possible to provide a good support.

turner2f Purchased

Seems people were having issues with their sites going blank when they upgraded.

Has this been resolved in the latest release ?

- turner2f

Sara_p

Only few customers had this issue, it was a framework issue. But now the update is working fine for all.

turner2f Purchased

How do we make the links within the “Social Widgets” at the top right of the site open up in a different tab?

target=_blank

- turner2f

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

turner2f
turner2f Purchased

Support Ticket #57143

Sara_p

Fixed :)

irabc Purchased

any Update you are releasing on Security Vulnerability issue my SSL is down and i am losing customer

Sara_p

we already updated Cheope, update it to the last version :) thanks

Hi good afternoon. First of all congratulations on the subject because it is very attractive and looks very full.

That said, I must say that I get a problem when installing the plugin: puts me this

The following plugin needs to be updated con sus latest version to Ensure maximum compatibility With This theme: Yith WooCommerce Order Traking.

However tells me what I have already upgraded and put there to climb FTP some files. You really have to do? Be doing well but is very rare because the files have nothing to do with the plugin (in theory)

On the other hand it supports some kind of plugin visual composer?

thanks

PS: If the images by the subject as the original but not me crap is because the images are not images … or at least in my case I downloaded something all blurry and disastrous. Worth retrying download those images or really still like yesterday

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

turner2f Purchased

What version is this?

Is there a changelog for April 28, 2015

Sara_p

Just updated the changelog:

Version 2.3.2 Released Apr, 28, 2015

    Added: Wordpress 4.2 compatibility
    Added: WooCommerce 2.3.8 support
    Added: WooCommerce Composite Products support
    Updated: Revolution Slider to version 4.6.9
    Fixed: Wp security issue

Hello,

Pre sales question .. I know you can control the Shop pages of Woocommerce but is this theme compati le that I can edit all the woocommerce pages? Or better is there any documentation that shows about how to embeded the wooconerce pages into this theme? If yes I am definitely interested to Buy!

Sara_p

I’m not sure what do you mean with “embed the woo commerce pages” and how you want to edit these pages, can you explain me better what do you need? thanks

I do not understand what happens. Since installing the item I do nothing but trouble. Since plugin that says they are not updated when they do they are … and now they suspended me the bill because resource-intensive server. True, going very slow but I do not understand why I have to lose all information

I get the following message from my hosting service:

The tucentrodebienestar.com account has exceeded the quota limit of 70% CPU over 33 times. This is considered abnormal because it causes high load on the server and general slowdown. The site must be secured or removed and optimized server (Account tucentrodebienestar.com exceeded 70% CPU quota allowed limit for more than 33 times. This is Considered abnormal as it causes a high server load and overall slowdown. Website must be secured and optimized or removed form the server)

Default-user

In principle I’m supposed to have fixed the problem but the server speed was really pathetic!

I’ve put a plug to plug off and on testing how would the page and I have found that the problem comes WooCommerce plugin!

Turn it off and now goes smoothly … therefore cut him off and try to install one. What would you recommend?

Woocomerce excelling or the same? to work with the rest of the page

I think I finally work with it

Default-user

Just remove the plug and reinstall it again and return all the problems. The worst thing is that this plugin is absolutely necessary on the page!

There is the whole problem …. will continue to investigate!

Sara_p

Let me know if finally you fixed the issue. thanks!

Ciao a tutti, scusatemi se vi scrivo in italiano, Ho installato il plugin “mailchimp” e iscrittami al sito. Come faccio però a rendere funzionante la newsletter con lo stile del tema “Cheope”? Credo debba inserire qualche valore in Cheope-generale-newsletter, in modo da collegare “mailchimp” alla newsletter del tema Cheope? Attualmente nelle pagine (proprio per avere lo stile della newsletter propria di Cheope) ho inserito il codice:

[call_three title=”Iscriviti alla Newsletter” incipit=”rimani aggiornato su tutte le novità ed eventi” email=”” email_label=”la tua e-mail” submit=”AGGIUNGIMI ALLA LISTA” action=”” method=”post” ]

Ma ovviamente non è funzionante. Come posso procedere?

Sara_p

Salve, ti consiglio di aprire un ticket nella nostra area di supporto. Purtroppo non posso aiutarti con problemi o domande tecniche…

Registrati sul nostro sito http://www.yithemes.com e attiva il tema in questa pagina: http://yithemes.com/theme-activation/

Dopodichè nella pagina Get Support (http://support.yithemes.com/home) apri un ticket e chiedi assistenza ai nostri sviluppatori.

Grazie!

I have updated your theme today and now my website is broken down. Take a look at it http://www.k9duzepsy.pl/ and message up the screen.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

We’ll see. I need a solution

I bought as many days this and still can work with it and nobody gives me a solution.

It is a topic that is needed or yes plugin WooCommerce and when it active page collapses to the point that came to cut the hosting access considering it attacks the server so slow it was.

No one else will happen? because that’s impossible to work

there is not really a solution that can give me?

Because so far nothing has worked and I want it now fixed!

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Default-user

another time??????

Sara_p

We provide technical support only in our support desk, i’m sorry. I’m not able to understand or help you with the issues you are reporting here. thanks

May someone answer my question above? The website is broken so that’t not a fun.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

kungkang Purchased

What Happen With This???

When I Edit The Pages, Tinymce error and showing this error..

cheope/theme/templates/sliders/revolution-slider/js/tbld-3.9.js.js?wp-mce-4109-20150406%20404%20(Not%20Found)

There are no tbld-3.9.js.js file.. just tbld-3.9.js without more .js

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Download not available

Item reached download limit

Sara_p

It means you downloaded the theme already 50 times. This is a themeforest limit, try to open a ticket on envato support desk and let me know if they help you for this because i can’t, i’m sorry :(

Why suddenly my SLIDERS don’t work at all? My site shows only the names of the files and links but not the images and proper configuration of the slides. Please I need an urgent solution! thanks

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

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