1187 comments found

turner2f Purchased

On products that have NO price, the word, “FREE!” is put in its place.

How do we make “FREE!” not show up?

We just want this to be blank on the single product and main products pages.

- turner2f

Sara_p
Instead to add regular price “0” leave it empty. We just made this in this product: http://preview.yithemes.com/room09/shop/isolated-sunhat/

and the price disappear.

hi there i placed a ticket over 24 hours ago.. is there a way to get fast replies?

thank you for your help.

Default-user

one week, two support tickets and still no solutions..:(

Default-user

3 tickets now. they are 55543, 55819, 56055. thank you.

Sara_p

Just asked to my developers to help you as soon as possible. thanks

CADKent Purchased

Whatever settings I have tried so far, my categories, products etc are not displaying like yours!

http://tenterdenprint.co.uk/shop/
Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Login in you yithemes.com with the credentials you used to purchase the plugin and then in this page:

http://support.yithemes.com/home

open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

CADKent
CADKent Purchased

Because it is an easy fix, if you answered it on here you would have less tickets due to other people seeing the solution. Instead you want me to open a ticket so that it is not public (your ticket system is terrible and slow according to everyone else). and you can string it out.

What happened to the days when Envato designers would give you the fix in an hour or so and nobody sat around waiting….

Sara_p

I can’t say “is an easy fix” without to check your installation, ask your credentials and so on, and also other authors on themeforest have a support desk because here is not possible to provide a good support.

turner2f Purchased

Seems people were having issues with their sites going blank when they upgraded.

Has this been resolved in the latest release ?

- turner2f

Sara_p

Only few customers had this issue, it was a framework issue. But now the update is working fine for all.

turner2f Purchased

How do we make the links within the “Social Widgets” at the top right of the site open up in a different tab?

target=_blank

- turner2f

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

turner2f
turner2f Purchased

Support Ticket #57143

irabc Purchased

any Update you are releasing on Security Vulnerability issue my SSL is down and i am losing customer

Hi good afternoon. First of all congratulations on the subject because it is very attractive and looks very full.

That said, I must say that I get a problem when installing the plugin: puts me this

The following plugin needs to be updated con sus latest version to Ensure maximum compatibility With This theme: Yith WooCommerce Order Traking.

However tells me what I have already upgraded and put there to climb FTP some files. You really have to do? Be doing well but is very rare because the files have nothing to do with the plugin (in theory)

On the other hand it supports some kind of plugin visual composer?

thanks

PS: If the images by the subject as the original but not me crap is because the images are not images … or at least in my case I downloaded something all blurry and disastrous. Worth retrying download those images or really still like yesterday

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