1172 comments found

Don’t update Cheope to 2.3, it will break your website. Tried it on a 4.1 wordpress website.

Default-user

Updates should go without the need of support. To have to ask for help for an update is unreasonable. Your updates should be easy and seamless.

Default-user

SORRY! SORRY! SORRY!

I am sooooo sorry about my last posts.

I am dumb, NOT YITHEMES!

When you do any update please note:

IT IS IMPORTANT TO UPDATE EVERYTHING! NOT JUST CHEOPE THEME BUT WOOCOMMERCE AND ALL THE PLUGINS!

Sory Sara_p. Will try not to forget this. Everything on my site runs as before the updates now because I have updated woocommerce too.

Sara_p

Nevermind :) thanks for your message.

My stores are all broken now! People cannot pay with a credit card – the box to enter the credit card info no longer drops down. This is a HUGE PROBLEM then need immediate attention!

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

I just purchased, but website goes blank when i activate the theme. Please help

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Hiller Purchased

Hi there

I have big issues whit my shop looking bad on a tablet. Do you have any Idea how to fix that??

I have opened a ticket some days ago.!

www.interiorbutikken.dk

Thomas

Sara_p

replied

Default-user
Hiller Purchased

Yes Thanks that was perfect. But still some issues whit the products pages, any fix on that?? :-) Is it possible to change the shape of the cart??

Sara_p

I’m sorry i can’t reply you here for this, ask this to our developers… thanks :)

im having issue on duplicated payment and shipping fee in checkout page both cheope and bazar theme.

Screenshots: http://prntscr.com/66m0m4 http://prntscr.com/66m0p0
Default-user

never mind i already fixed it..

kimass Purchased

Hello, I’ve tried to update my Cheope theme to the newest version 2.3.0. and my site goes blank afterwards.

I’ve updated Woocoomerce plugin also, as it was mentioned here: http://themeforest.net/item/cheope-shop-flexible-ecommerce-theme/3409344/comments And still no success.

We restored our latest site backup and now we’re operational but we’d still like to update our theme.

All the best to you.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

bitin Purchased

Hi,

how can i create this image grid:

http://preview.yithemes.com/cheope/sliders/images-grid/
Sara_p
We have a videotutorial for this slider: http://www.yourinspirationweb.com/tf/support/cheope/13.6-slider-grid/13.6-slider-grid.html

Hope can be helpful for you :) thanks

Hiller Purchased

Hi there

Just updated my webshop. It did not go as I hoped! Good that I made a backup! I have no menu and no products!

Thomas

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Hi

Please send me demo File.

email is knight813@naver.com

Sara_p
Sara_p Author

We explain here how to use demo files in Cheope:

http://support.yithemes.com/entries/22971973-How-to-import-sample-data-in-Cheope

To read this topic, you need to egister yourself in our site: http://www.yithemes.com and then active your theme here: http://yithemes.com/theme-activation/

thanks :)

This is demo file? (wpml-config.xml)

I import file.But Impossible

----—message--- Import WordPress Sorry, there has been an error. This does not appear to be a WXR file, missing/invalid WXR version number

Sara_p
Sara_p Author

We explain here how to use demo files in Cheope:

http://support.yithemes.com/entries/22971973-How-to-import-sample-data-in-Cheope

To read this topic, you need to egister yourself in our site: http://www.yithemes.com and then active your theme here: http://yithemes.com/theme-activation/

thanks :)

There’s an issue with the support connection from inside the theme. When I click the support tab, a blank page appears. and I joined and have registered a code. http://www.yithemes.com
Sara_p
Sara_p Author

Please try later, maybe we had a temporary server issue, because i see my support desk is working now. thanks

Hey Sara,

is there anyone alive on your support desk??

I placed a request more than 6 hours ago and it’s not even acknowledged by one of your support reps (status, as we speak, still “This request is awaiting assignment to a support agent”).

Also, had two support inquiries in the past year which are still without a clarification from your devs even if an answer was promised. These requests were both closed as resolved thou…makes one wonder, you know.

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