1136 comments found

Hello, you cheope themes looks very nice. i need your confirmation on one thing.

i want to setup your theme for a turkish ecommerce company. i know that it can be easily translated by .po files but in the local law you need the customer accept 2 different forms. 95% of them don’t read this but we must do it. these 2 form that you create for each order is based on a default wordings but in some areas it must be populated with the order details, such as products that you buy, the total amount, the seller, the buyer…etc.

can we form such a form by using your there?

thanks Mert

Default-user

Also Can you place the logo and the menus center position?

Sara_p

Yes, you can move the logo to the center. For the other question, the theme has not this feature, i suggest you to check if Woo Commerce has an additional extension that allow you to create this forms or maybe you have to hire a developer that can create a custom feature for you.. thanks

Considering updating… Is the latest theme update compatible with the latest versions of WP and WC? Thanks :-)

Sara_p

Woo Commerce released another update 10 days ago so Cheope is compatible with woo 2.2.6 and not 2.2.7.

But i already sent the update to themeforest, i think in few hours it will be available :)

Default-user

Thank you for this information. I’ll keep an eye out for the update

Sara_p

The new cheope is available, you can update it :) thanks

Sara,

I've tried to contact you via support but am getting no luck.  I can't send you a ticket as there's an error on your end (due to transferring the theme to my account from my wife's account), which won't allow my theme to authenticate, which means I can't submit a support ticket.  I've asked for help on this a number of times, but sadly haven't gotten this remedied.
My site has significant page load issues with Cheope and before I switch themes entirely (which I'd rather not do) I'm hoping you can help me.  The only thing that fixes my page load issues is using ANY other theme.  I've updated to the latest everything, with no success.
I can give more detail once you contact me directly.  I do hope to hear from you soon.  We like cheope, but if we can't get support we need to move on as our site needs to be fixed asap.
Thank you.
Sara_p

I’m so sorry to read this. Just asked to my developer to check now your ticket and help you.

Default-user

Your developer replied briefly, but clearly missed the info I put in my original email (as he asked me to do testing I already gave results for) and now we’re heading into the weekend and I’m very concerned about another week going by without getting anywhere with your support. Please help.

Sara_p

As we said in your ticket, we asked to our development team to check this issue with the magnifier plugin. We hope to improve this in the next update. thanks

Maxcn Purchased

It appears Yith is at least communicating here but not via a trouble ticket. I understand you are overwhelmed with tickets but it is not acceptable to disregard customers questions and have tickets vanish. I have wasted many hours anticipating a response with help. I suggest you hire someone to keep Cheope updated with plugins and fix bugs customers keep repeating. It is a great theme but you are nearly alone to solve its hangups. Charles

Sara_p

Yes, we are hiring developers for our support desk but it seems impossible, believe me :) Anyway if you provide me your ticket id i will ask to my developers to check asap. My apologies for our delay. thanks

Hi Sara_p, How can I add placeholder text inside the contact form fields?

We want to display a message to customers before they fill in the textarea field which disappears when they start typing.

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

drhoo Purchased

Hello,

I just installed this theme and it fails on Woocommerce installation. Seems like it’s not compatible with 2.2.7. Please advise.

Thanks,

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Default-user
drhoo Purchased

Thank you Sara, I managed to fix the problem by checking some of the file permissions as well as a file integrity check during upload. So far so good with Woocommerce 2.2.7. I’ll submit a ticket if I face any more issues.

Sara_p

thanks :)

cowolco Purchased

Hello, I would like to buy your template but I have some questions to be answered immediately. Our customers can select a product or products and then add them to the basket Then, they can send an inquiry to our email address Please see at http://www.globalsources.com/HELP/GSOLHELP/HOW2IB.HTM for your reference only

Please let me know if it is possible to do these options in your template.

Thanks

Sara_p

In this theme we don’t have this feature, but we found a similar plugin available on Code Canyon, please check :) thanks

mrafeeq Purchased

An obvious thing missing is, from contact page, map to the address is missing

Sara_p
You can use the map shortcode and add a map in the contact page if you need it: http://demo.yithemes.com/cheope/shortcodes/media-widgets/
mrafeeq Purchased

Can videos like vimeo, youtube be added to this theme?

Sara_p

Yes, we have a video shortcode to include vimeo and youtube in each page or post or product description :)

lduke Purchased

Hello. Just want to ask why I am getting errors when trying export and import backup files?

Warning: gzuncompress() [function.gzuncompress]: data error in /home/content/92/10434992/html/wp-content/themes/cheope/core/lib/yit/Backup/Backup.php on line 155

Warning: array_walk_recursive() expects parameter 1 to be array, boolean given in /home/content/92/10434992/html/wp-content/themes/cheope/core/lib/yit/Backup/Backup.php on line 158 An error encoured during during import. Please try again.

Can anyone help me, please? Thank you

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

What do I have to setup in WPML or Cheope theme options in order to use WPML CMS version? I can’t get it to work and can’t find anything about it in your documentation.

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

My site is sending spam form index.php???

I need help, please

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

kidrender Purchased

Just curious, How long does it usually take to get a response from one of your techs? I have an issue with responsiveness and mobile view, ticket #47466 – if you could pls. check in on that. Thanks in advance.

Sara_p

Just asked to my developer to check it asap and help you :) thanks

cgustom Purchased

Hello, When I download it from my download page and install it on my wordpress the version is version 2.0.0

It should be 2.1.9

Default-user
cgustom Purchased

I’m activating the Cheope Child, and the Cheope Child is 2.0.0.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

On the Logo Slider in the shortcode, the default has the logos black and white. How do we turn on full color all the time. We don’t want the black and white until you mouse over to get color.

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

Hello Sara,

There’s an issue with my theme. I already opened a ticket, but after a short reply on the issue last week, it became silent. My webshop is down for almost two weeks now. I asked around (developer friends), but they could’t find the bug/problem.

The issue is with the shopping cart. When you click ‘add to cart’ button, nothing happens, just a little spinning loading wheel that keeps spinning. So i can’t sell anything at this point…

I’m considering a new theme, but i was actually very happy with this one. Also it would cost me so much time to set up a new one.

Can you help me out!??

Sara_p

Please provide me your ticket id so i can check. thanks

Default-user

Request #47786 thx!

Sara_p
Sara_p Author

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