1145 comments found

attri Purchased

hi i am having trouble aligning products they are not in line http://prosupplement.co.nz/?product_cat=creatines please help thanks

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

ecoratz Purchased

Hello Sara,

Shop category links are redirecting to single product/404 page or to Testimonial page since update from Woocommerce 2.1.1.1 – 2.2.4. I know this is Woo aspect of the theme but I was wondering if you may point me in the right direction?

I am working on a dev site, I have checked permalink settings and all is in order.

Thanks for any help. Jacob

Sara_p

we not use the mail issues, please send a message to support[at]yithemes.com.

You already activated your license so you have to use the username you used the first time to access in the support desk. If you send me the item purchase code i will reminder you the credentials you used. thanks

Default-user
ecoratz Purchased

Thanks for quick reply, I have sent you a message. via your page. This is the current message I got when tring to raise ticket.

Please, activate your theme .... “If you are experiencing problems in the activation process please send us an email to issue[at]yithemes.com.”

Sara_p

Just replied.

I heard there is potential hack with the RevSlider included with this theme, do we need to upgrade the rev slider plugin? Please review this message. and advise.

http://blog.sucuri.net/2014/09/slider-revolution-plugin-critical-vulnerability-being-exploited.html
Sara_p

Actually in this theme we bundled a version of the slider without the hack issue (the issues were with Version 4.1.4 or older of the plugin). In the next update we will update the slider to the last version, but at the moment don’t worry, no hack issues with the version you have in our theme :)

Homaien Purchased

It is safe to update to WP 4.1?

Sara_p

We are checking this right now, we already fixed minor issues and i think we will send an update very soon. Try to update in a test installation and let us know if you will find some issues to fix :) thanks

Hi is there any way to add tiers of international postage charges? The majority of international customers are Europe which is a certain price but occasionally I have others who are Australia / NZ which I cannot charge the same price for but I cannot figure out how to make some countries a higher international postage cost.

Sara_p
This is not a feature of the theme, i’m sorry. You have to check the woo commerce documentation for this… I tried and i found this discussion: https://wordpress.org/support/topic/how-do-i-have-different-shipping-prices-for-europe-and-the-rest-of-the-world
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