1100 comments found

Hi Sara_p,

I cannot remove the wpautop in Cheope!

I tried functions and even a plugin but still the dreaded random <p></p> tags keep appearing where they shouldn’t be!

Please Help Thanks

Sara_p

Yes, but we explain how we provide support also in the theme documentation :)

RabbitdigitalDesign

Yes I know that thanks Sara_p and I’ve had a reply back from your colleague too on the forum. No worries anyway, I’m not complaining, merely pointing out how others like myself may use Google for searching your sites.

Cheope is a Fantastic Theme BTW!

Keep up the great work and have a good weekend :)

Sara_p

:) Thank you!!

Hi, After latest update I have an issue caused by Wordpress SEO by Joost plugin. When it is turned on, I can’t edit neither menus, nor products. Everything works well, when the plugin is off. I wouldn’t like all my SEO with the plugin was lost. May you take a look at the problem?

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

hi i am lizi the designer of one of your client idansa78 and we asked you in your support site 3 days ago and still no answere i dont think its ok…. we can not work on the site because of the problem

Sara_p

Please provide me your ticket id so i can check, thanks

leander Purchased

There has been a devastating security breach in the Revolution Slider plugin found out (see the post over at the Sucuri Blog) and since Cheope also makes use of the plugin this needs to be patched immediately.

Please provide an update to the plugin asap.

Thanks & regards, Henning

Sara_p

You’re welcome

leander
leander Purchased

There is no changelog-entry on the item site, please update.

Sara_p

Updated :)

cgustom Purchased

Hi Sara_p, Its ready for wordpress4.0 now??

Sara_p

Yes :)

Hi, i have a pre-purchase question. Currently i don’t want to use shopping cart function. Can i turn it off?

Sara_p

Yes, you can turn off the cart from the theme options panel :)

thenorth3000

I want to using two different languages for my site (English, Spanish). Can i add two flags icon to the top of the page, so user can switch to their language?

Sara_p

You can use the wpml plugin for this :)

Hello there! How to make logo full width? example here: http://farforever.kz/wp-content/uploads/2014/09/1234.png

Sara_p

Please open a ticket in our support desk and ask this to our developers.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need exactly. I hope they can help you soon :)

Is anyone going to answer my question??? It’s been 2 days now and no response!! “Hello there! How to make logo full width? example here: http://farforever.kz/wp-content/uploads/2014/09/1234.png"

Sara_p

Please open a ticket in our support desk and ask this to our developers.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need exactly. I hope they can help you soon :)

Hi Sara_p,

after upgrade to Version 2.1.2 following error comes up..

Fatal error: require_once() [function.require]: Failed opening required ’/../themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/aq_resizer.class.php’ (include_path=’.:/usr/share/php’) in /../themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/include_framework.php on line 19

I know that I should write a ticket, but I’m traveling. ;)

cheers

corradoporzio

Hi, we are sorry for the problem, try to follow these steps and let me know if you solve the problem.

1. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/aq_resizer.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/” folder .

2. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/fonts.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/” folder

Thank you.

Default-user

Hi Corrado, thank you! Now it works. :-) Cheers

Sara_p

You’re welcome!

rhalley Purchased

HI! I have already opened a ticket for this but it was 24 hours ago, I have encountered the “White Screen of death” as it seems to be called after isntalling the latest version of Cheope, and now I cannot access my admin panel. I have tried deleting the theme from FTP and it seems to have reverted it back to a default theme and my Wordpress installation worked fine, so how do I fix this? I think it something to do with the latest version of Cheope? Can I get more info on this?

Default-user
rhalley Purchased

I would truly appreciate a reply!

I am so frustrated already I have been dealing with this theme for 2 days now trying to fix the update, and I don’t want to use my backup because the back up is your previous version of cheope, which is not compatible with the latest Woocommerce and Wordpress!

I’m really really frustrated and support has only replied to me once in the past two days after all my frustration to tell me to try reuploading the theme…. What did I do wrong? Can you send me a screenflow of how exactly to upload the theme correctly then? Clearly a lot of people are having a hard time uploading it correctly, and I have re-uploaded it three times now and still the same WSOD.

Please give me some advice or help!!

corradoporzio

Hi, we are sorry for the problem, try to follow these steps and let me know if you solve the problem.

1. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/aq_resizer.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/” folder .

2. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/fonts.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/” folder

Thank you.

leander Purchased

Same here, latest update results in WSOD…

Do you test your versions at all?

corradoporzio

Hi, we are sorry for the problem, try to follow these steps and let me know if you solve the problem.

1. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/aq_resizer.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/” folder .

2. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/fonts.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/” folder

Thank you.

I am getting frustrated. I downloaded the newest version and uploaded it and am getting this error:

Warning: require_once(/home/jkwalz/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/aq_resizer.class.php) [function.require-once]: failed to open stream: No such file or directory in /home/jkwalz/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/include_framework.php on line 19

Fatal error: require_once() [function.require]: Failed opening required ’/home/jkwalz/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/aq_resizer.class.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/jkwalz/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/include_framework.php on line 19

I go to the YITH forums and there is not one for Cheope.

Fortunately I uploaded the new version into it’s own directory (I did not overwrite the previous install) so I can just re-activate the older version.

Please help.

Sara_p

We not provide support in the forum, we provide support only through the ticket platform :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. If you provide me your ticket id i can check asap. thanks

corradoporzio

Hi, we are sorry for the problem, try to follow these steps and let me know if you solve the problem.

1. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/aq_resizer.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/” folder .

2. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/fonts.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/” folder

Thank you.

appcase Purchased

I can not access my site after upgrade cheope 2.1.2 Error message Cheope 2.1.1 Where can I get download?

Warning: require_once(/home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/aq_resizer.class.php) [function.require-once]: failed to open stream: No such file or directory in /home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/include_framework.php on line 19

Fatal error: require_once() [function.require]: Failed opening required ’/home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/aq_resizer.class.php’ (include_path=’.:/usr/local/php53/pear’) in /home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/include_framework.php on line 19

Please help me.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. If you provide me your ticket id i can check asap. thanks

corradoporzio

Hi, we are sorry for the problem, try to follow these steps and let me know if you solve the problem.

1. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/aq_resizer.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/” folder .

2. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/fonts.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/” folder

Thank you.

appcase Purchased

I can not access my site after upgrade cheope 2.1.2 Error message Cheope 2.1.1 Where can I get download?

Warning: require_once(/home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/aq_resizer.class.php) [function.require-once]: failed to open stream: No such file or directory in /home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/include_framework.php on line 19

Fatal error: require_once() [function.require]: Failed opening required ’/home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/aq_resizer.class.php’ (include_path=’.:/usr/local/php53/pear’) in /home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/include_framework.php on line 19

Please help me.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. If you provide me your ticket id i can check asap. thanks

corradoporzio

Hi, we are sorry for the problem, try to follow these steps and let me know if you solve the problem.

1. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/aq_resizer.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/” folder .

2. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/fonts.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/” folder

Thank you.

appcase Purchased

I can not access my site after upgrade cheope 2.1.2 Error message Cheope 2.1.1 Where can I get download?

Warning: require_once(/home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/aq_resizer.class.php) [function.require-once]: failed to open stream: No such file or directory in /home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/include_framework.php on line 19

Fatal error: require_once() [function.require]: Failed opening required ’/home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/aq_resizer.class.php’ (include_path=’.:/usr/local/php53/pear’) in /home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/include_framework.php on line 19

Please help me.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. If you provide me your ticket id i can check asap. thanks

corradoporzio

Hi, we are sorry for the problem, try to follow these steps and let me know if you solve the problem.

1. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/aq_resizer.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/” folder .

2. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/fonts.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/” folder

Thank you.

appcase Purchased

I can not access my site after upgrade cheope 2.1.2 Error message

Cheope 2.1.1 Where can I get download?

Warning: require_once(/home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/aq_resizer.class.php) [function.require-once]: failed to open stream: No such file or directory in /home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/include_framework.php on line 19

Fatal error: require_once() [function.require]: Failed opening required ’/home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/aq_resizer.class.php’ (include_path=’.:/usr/local/php53/pear’) in /home/feelcase/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/include_framework.php on line 19

Please help me.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. If you provide me your ticket id i can check asap. thanks

corradoporzio

Hi, we are sorry for the problem, try to follow these steps and let me know if you solve the problem.

1. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/aq_resizer.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/” folder .

2. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/fonts.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/” folder

Thank you.

Same issue here: Warning: require_once(/home/concre98/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/aq_resizer.class.php) [function.require-once]: failed to open stream: No such file or directory in /home/concre98/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/include_framework.php on line 19

Fatal error: require_once() [function.require]: Failed opening required ’/home/concre98/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/aq_resizer.class.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/concre98/public_html/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/include_framework.php on line 19

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. If you provide me your ticket id i can check asap. thanks

corradoporzio

Hi, we are sorry for the problem, try to follow these steps and let me know if you solve the problem.

1. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/aq_resizer.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/” folder .

2. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/fonts.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/” folder

Thank you.

rhalley Purchased

Guys this is crazy, this is two days of my site being down (it is an ecommerce site so I really need it up!). And you guys keep telling me to upload the theme again or that I uploaded it wrong, yet no one mentioned the above complaints that many others are also getting the WSOD – so I have just spent two days uploading and on the phone to bluehost and doing everything I can thinking the problem is mine when actually it is YOUR theme that has a problem. I’m really disappointed as I do like this theme a lot and usually the support is very good, but I have had problems with every update you guys have put out this year, not to mention the theme has not been compatible with the latest woocommerce updates and again support came back saying it was on my end, not enough memory, and when I increased the memory nothing changed, and I got no more responses from support….

Come on guys at least reply and respond to my emails correctly and if I clearly have had a prolonged issue don’t make me wait 24 hours everytime I reply to your suggestions!

corradoporzio

Hi, we are sorry for the problem, try to follow these steps and let me know if you solve the problem.

1. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/aq_resizer.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/framework/” folder .

2. download this zip file (https://dl.dropboxusercontent.com/u/9276217/downloads/yithemes-tf/fonts.class.php.zip) – extract it – put the .php file in ”/wp-content/themes/cheope/theme/templates/sliders/revolution-slider/inc_php/” folder

Thank you.

Default-user
rhalley Purchased

Hi, thank you for your response, I’ve had someone from support email me now and offered to upload the latest theme for me which has been a big help. Will use the info above for any future updates.

Sara_p

We already sent a new update, let me know if you need help :) thanks

kidrender Purchased

I’m trying to open up a ticket at the yithemes site, it keeps telling me there’s a problem with the activation. I don’t understand why the item purchase code is not working. I have a css question. Is there any other way to contact you?

Sara_p

We just activated you in the support desk, now you are able to open a support ticket :) thanks

paul0702 Purchased

I’m having the same problems as everyone else above. Your update simply doesn’t work! I have had to revert back to version 2.1 as the links above for the patches don’t work either.

Not only that, I can’t create a support ticket because your website won’t let me!!

Does anyone at Themeforest check themes & updates???

Sara_p

We released another update, try to update to the Version 2.1.3 – Sep, 13, 2014 thanks

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