Sara_p

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1292 comments found.

It seems to me when I look at the code in Chrome, that Cheope places the Google Universal Analytics code in the body text and not in the header. Is that correct?

Hi there,

on our live demo it’ s printed inside <head> tag , if you still have this problem write a ticket on our Suport Desk and we help you to fix.

Dear Sara_p

I have problem with my cheope, the pagination of blog (pinterest style) are broken. the numbering pagination view look so bad and conflict with the content.

You can see at my web : http://grosirvitamin.com/berita/ Please make update..

Thank you

Hi there,

yes we could see to fix blog pagination layout on next Cheope update release, thanks for the feedback.

Hello, I find no solution … Please could you explain to me why all the saved settings on my site sometimes disappear for no reason? I have to upload a backup for everything back. I don’t understand …. Is it the fault of my hosting (1 and 1 and their database?) Or is a bug on your theme? or a virus? Everything disappears: sidebars, custom scripts, logo etc …. Incomprehensible my web site is ok, i work on it during 1 hour, I drink a coffee, i go back in my office and all theme settings are arbitrary reset…..

Hi there,

please write a ticket on our Support Desk as we investigate about your strange issue.

Problem was related to my host (1and1), I have uploaded my sql database in OVH, no problem anymore ! My site was fully functional when it was protected behind a htaccess password but as soon as I removed it to make my website public, some data randomly disappeared into the sql database. I analyzed everything on VirusTotal, I checked the codes, no SQL injection problem. I highly recommend to avoid 1and1 for a shared subscription

Hi Sylvainf, thanks very much for your feedback ;)

kungkang

kungkang Purchased

Dear..

I have new problem when update the woocommerce plugin, The product showing only half of page, please check http://grosirvitamin.com/shop/ or http://grosirvitamin.com/ Thank you..

yith-andrea

yith-andrea Author Team

Dear kungkang,

just wait the update for WooCommerce 2.6 that goes out in a few days.

I have the same problem as “kungkang” my categories are not displaying more than 2 columns. Even after upgrading to woocommerce 2.6.1. Please advise.

yith-andrea

yith-andrea Author Team

Hi vikckey,

we will send a Cheope update soon for WooCommerce 2.6

Hi dear Sara, I’m still in love with my old cheope, but I have the same problem with the columns, 3 instead of 5 and all my products on the left. Such a shame because tomorrow start the Sales in France :-( When will the update be ready ? Kind regards

yith-andrea

yith-andrea Author Team

Hi there,

we released yesterday the update for WooCommerce 2.6(Cheope 2.5.1), take a look on your themeforest account ;)

If I have Cheope activated and I run a Structured Data Testing, I am getting an error saying “One of price or priceSpecification must be provided”. If I activate another theme, such as Storefront, I don’t get this error. There is something wrong in the code, I believe it is in the price.php file in the woocommerce folder. I tried to fix it in the cheope child folder but it didn’t work. Php is impossible for me… I think you should try to fix this as it is important for rich snippets…

yith-andrea

yith-andrea Author Team

Hi there,

we will investigate about this and fix on next update, thanks for your feedback :)

Thanks Andrea. I figured out how to fix it. In the price.php file located in the woocommerce folder (the one inside the folder cheope), I added:

<meta itemprop=”price” content=”<?php echo $product->get_price(); ?>” />

right on top of: <meta itemprop=”priceCurrency” content=”<?php echo esc_attr( get_woocommerce_currency() ); ?>” />

This fixed it and now I can see the rich snippets in the Google searches. I don’t know if there would be a better way, but works for now…

yith-andrea

yith-andrea Author Team

Thanks Shop4Safety for your feedback, I will turn to the developers.

kungkang

kungkang Purchased

Dear..

I have problem after update the theme, the related product showing not correct. My related are 6 products, but showing at 1rst row : 2 products, 2nd row : 3 products, and 3rd : 1 product.

Please fix it and update the theme.

Thank you so much..

yith-andrea

yith-andrea Author Team

Hi there,

we are not able to recreate this issue, are you sure to update in the right way ? try to upload the new verison on a different directory, overwriting the existing one could be cause some trouble.

kungkang

kungkang Purchased

I am very sure, using the latest of update.. and there are no errors. just not correct.

Please check it.

yith-andrea

yith-andrea Author Team

Dear customer,

we are very sorry for you’ re experience anyway we are really not able to recretate your issue on our installations, so please wrote a ticket on our Support Desk as we can help you directly to fix this problem.

Dear author team. Some of the translations are not showing front end, even though the translation-files and Loco translate show that they are translated. The settings and wp-config is setup in the right language. Is this a common problem? It is mainly the My Account page that misses some translations.

yith-andrea

yith-andrea Author Team

Hi there,

try to update the woocommerce translation files, this could be solve your issue.

Hi

After I updated to WooCommerce 2.6.1 and Cheope 2.5.1 my shop did not display properly. All the product images in the catalog were pushed to the left in a column and I noticed that several WooCommerce templates were not up to date. I had to update them manually. Checkout seemed to function ok.

I have had to revert to a backup to run my e-commerce site.

Please update Cheope to WooCommerce 2.6.1 and solve the shop css presentation issues!

Thanks

yith-andrea

yith-andrea Author Team

Hi there,

we are not able to recreate your issue, so please write a ticket on our Support Desk as we help you to update the theme in the right way.

EVANCEnet

EVANCEnet Purchased

Please remember to update the ChangeLog when pushing out new versions, the latest update still doesn’t show up (posted 20th of June). Thanks!

yith-andrea

yith-andrea Author Team

Thanks for the feedback, it’ s update now ;)

Hi, does 2.5.1 have WooCommerce 2.6 and Wordpress 4.6 support added? The change logs are not listing both in the same list.

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