1154 comments found

attri Purchased

hi i am having trouble aligning products they are not in line http://prosupplement.co.nz/?product_cat=creatines please help thanks

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

ecoratz Purchased

Hello Sara,

Shop category links are redirecting to single product/404 page or to Testimonial page since update from Woocommerce 2.1.1.1 – 2.2.4. I know this is Woo aspect of the theme but I was wondering if you may point me in the right direction?

I am working on a dev site, I have checked permalink settings and all is in order.

Thanks for any help. Jacob

Sara_p

we not use the mail issues, please send a message to support[at]yithemes.com.

You already activated your license so you have to use the username you used the first time to access in the support desk. If you send me the item purchase code i will reminder you the credentials you used. thanks

Default-user
ecoratz Purchased

Thanks for quick reply, I have sent you a message. via your page. This is the current message I got when tring to raise ticket.

Please, activate your theme .... “If you are experiencing problems in the activation process please send us an email to issue[at]yithemes.com.”

Sara_p

Just replied.

I heard there is potential hack with the RevSlider included with this theme, do we need to upgrade the rev slider plugin? Please review this message. and advise.

http://blog.sucuri.net/2014/09/slider-revolution-plugin-critical-vulnerability-being-exploited.html
Sara_p

Actually in this theme we bundled a version of the slider without the hack issue (the issues were with Version 4.1.4 or older of the plugin). In the next update we will update the slider to the last version, but at the moment don’t worry, no hack issues with the version you have in our theme :)

Homaien Purchased

It is safe to update to WP 4.1?

Sara_p

We are checking this right now, we already fixed minor issues and i think we will send an update very soon. Try to update in a test installation and let us know if you will find some issues to fix :) thanks

Hi is there any way to add tiers of international postage charges? The majority of international customers are Europe which is a certain price but occasionally I have others who are Australia / NZ which I cannot charge the same price for but I cannot figure out how to make some countries a higher international postage cost.

Sara_p
This is not a feature of the theme, i’m sorry. You have to check the woo commerce documentation for this… I tried and i found this discussion: https://wordpress.org/support/topic/how-do-i-have-different-shipping-prices-for-europe-and-the-rest-of-the-world
Default-user

Thanks Sara

Sara_p

You’re welcome :)

Hi, do you know of any reports that can be done to generate sales information? Name, address, item, postage type, etc, which can then be exported. I want to generate a daily report of all customers who have purchased an item before the status is changed to complete

Sara_p

I’m sorry but this is not a feature of the theme itself, you have to check if the Woo Commerce plugin has something like this (i think yes, maybe a premium woo commerce extension you can purchase..) :) thanks

hi there

2 years on and we still really like this theme!

quick question before we purchase for a client.. can the checkout be single page rather than “tabbed pages” ??

you say in the content area that there are 2 checkout styles but the demo only shows one? Can we see the second one?

thank you

Sara_p

You can switch checkout page in theme options > shop section of our theme panel. But we don’t have a single page checkout, i’m sorry.

Hi, any word on when we can update Cheope theme to latest? Right now im on 2.2.8 Woocomm, Wordpress 4.0 and Cheope 2.1.9. Hoping to update soon!

Sara_p

You have to download again Cheope from your downloads page and then upload the files in your wp-content/themes/cheope directory using an ftp software.

We have a tutorial here: http://support.yithemes.com/entries/23309383-How-to-update-Cheope
TheCookieMonster
HI, yes I know how to update. I want to know if it is SAFE to update- due to incompatibilities with WooCommerce/ Wordpress: http://support.yithemes.com/entries/27934363-Theme-compatibility-with-WordPress-and-WooCommerce
Sara_p

We will work again on January 7 and we will send an update for all our themes to fix all the compatibility issues we found. If you can wait, is better :) thanks

Hiller Purchased

Hi there

I have just updated the theme, but I cant right in the text area when I add a new product. Do you have solution for that?? www.Interiorbutikken.dk Thomas

Default-user
Hiller Purchased

And I cant add product to the frontpage!

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Hiller Purchased

Just another question

If I would like to add like payment options at the top of the pages. Can I do that?? And how??

Tkomas

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

What version of PHP has Cheope been tested up to and can work with?

For instance can it work with PHP 5.6? 5.5? 5.4?

I ask as we would like to upgrade our version of PHP to take advantage of the latest speed improvements but obviously we don’t want to break our site. Thanks!

Sara_p

Yes, 5.5 :)

Default-user

Super! Thanks for letting us know.

Sara_p

You’re welcome :)

bofbeauty Purchased
Anyone has problem with missing Visual Editor after Cheope 2.2 update? It took me about a week now to finally resolve this problem. http://support.yithemes.com/entries/87169548-Tinymce-visual-editor-not-working-after-updating-to-Cheope-2-2-0?page=1#post_28245237 Follow the link and try it. Just download the file from your ftp and open it with a Word Pad. Erase .js and re-upload the file and overwrite it. It worked for me. Good Luck!!
Sara_p

Thank you for your help.

We made this topic with a fix:

http://support.yithemes.com/entries/87329867--UPDATED-Cheope-2-2-0-404-error-cause-Visual-Editor-issue

and in the next update we will fix the issue. my apologies for the inconvenience.

Waytogoon Purchased

I upgraded to wordpress 4.1 and updated the theme of cheope now if by inserting post pages or products in the content does not appear to me more writing instruments, I can manage everything as text and not as visual …

Sara_p
My apologies for this, we fixed this issue, please follow this topic: http://support.yithemes.com/entries/87329867--UPDATED-Cheope-2-2-0-404-error-cause-Visual-Editor-issue

Will this come with Visual Composer ?

Sara_p

No.

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