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Hi – this is what I get when I enter my registration account: Access Denied You do not have access to this page. Please contact the account owner of this Zendesk for further help.
Sorry – what do I do from here?
Please provide me your activation code, thanks
Ok sorry – registered my theme and activated my theme – sorted myself out now, thank you!
I like Cheope theme very much. But cart is a bit confusing. When you add something to the cart – you dont see any changes unless you point to it. Is there any chance to change it somehow so it would be more understandable when something is added to the cart? May be change the cart icon color or change icon itself from empty cart to loaded cart…
how you to have a pop up of large product image, instead of zoom. thanks
Disable the zoom in WooCommerce > Settings > Magnifier and enable the lightbox in WooCommerce > Settings > General
Hi there,
is it possible to post up URL of sample data, i can’t find it. Cheers mate!
Regards
Hi, I was just wondering if it’s possible to turn off the left sidebar on the shop page? Thank you!
Hi, sure you can. From the Cheope -> Sidebars you can choose the layout for the Shop page.
Excellent! Thanks so much for getting back! One more pre-purchase question – are you able to insert an email sign up form at the end of a blog post?
You can put the shortcode for the newsletter inside the post
Hi, I’m interested in buying this theme, but I’d like to know is it possible to use with a plugin such as the Zazzle premium store plugin? I sell most of my products on zazzle, so I’d like to know if you have that will be compatible with this theme. Thanks1
Hi anneb28, our theme works fine even without Woocommerce plugin but to be honest we never tried it with Zazzle plugin. For sure you have to customize the product pages because we did that only for Woocommerce plugin.
Hi! Just curious if I can center the logo in the header? Thanks for your help!
Yes, but we have to provide you a custom css rule for this.
So please open a ticket in the support area and ask this to our developers. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/And then in the “Get support” page open a ticket.
Hello, Great Work Guys!!!!!!!!!!!!! I have the version 1.5.1 installed in my wordpress, now that you have a version 1.7 and woocommerce have a new plugin, how can I install the new 1.7 on my wordpress safely?
Follow this tutorial about how to update a theme via FTP: http://support.yithemes.com/entries/23321671-Update-a-theme-via-FTP
It looks like the latest release of Woocommerce (2.0.11) might have broken a few things.
The quantity buttons on product pages no longer work, and the price filter sliders on product archives. However, I have been updating a few things also, so I’m not sure if it is the woocommerce update which has caused this.
Are you able to confirm?
And then in the “Get support” page open a ticket and explain your issues.
Hi Sara, I’ve just rolled back my installation to pre 2.0.11 and everything works again. This confirms that Cheope is not compatible with Woocommerce 2.0.11.
I have opened a ticket so hopefully you guys can make an update asap!
Thanks
We already worked on this, i hope today we can send an update to fix the issues with the new Woo Commerce. thanks
I want to put a intro video on my homepage. how can i do it? can i have videos on my page? how?
You can use the video shortcode. Open the documentation and in the shortcodes section you can find the code for include a youtube or a vimeo video, copy the code and past it in the editor of the page
Hi, this the best ecommerce theme in themeforest
Im having an issue with gravity forms, gravity forms plugin for wocommerce and your theme. Product calculation is calculating in the form, but when customer finish to customize the product, when clicking to AD CART, finally it doesnt add the product.
Can you help me? i can pay yu, I need this as soon as possible. I will send you a private message. Thanks
Hi, when saving format on images inside post, like custom size, after updating images still appearing in original size, do you know something about this, perhaps I’m doing something wrong.
Thanks
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues.
How do I remove add to wishlist button in the product page.
Thanks and regards
I’ve just updated my theme & Woocommerce and also have a problem with quantity buttons – it looks like a problem with the woocommerce.min.js file, I’m seeing the error:
Uncaught TypeError: Object [object Object] has no method ‘simplePlaceholder’
Where can we get the fix for this?
Thanks.
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues.
Hi there, we’re looking at purchasing this theme, but wanted to check one thing. We want all the product management functionality, but will not actually be selling on-line. How easy is it to switch off or hide the basket and purchase options?
Very easy, in the theme panel you can turn off the basket and the add to cart buttons, so you can use the theme like a catalog.
Hi I am having a problem unzipping the images archive file? I have downloaded it but everytime I unzip it, it says Error 20 – the file is not a directory. How do I solve this? I am lacking some photos such as the social media icons, the telephone icon and the credit card picture. Thanks.
Just tried, but i opened the zip without any issue. Btw, send me a message to support[at]yithemes.com, i will send you the file.
Hi, one last question. can we add fields and instructional text to the “Product enquirer form”?
You can add a field, but at the moment you can’t add text inside the tab. Btw, you can create a custom tab, enter text and a form shortcode and have the same result
sorry, a PS to my last question. We’ve just realized, we may want to ask additional questions depending on the product, so there are two questions, 1. can the product form be amended 2. Can there be different forms for different products?