An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by aligatorstudio

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from aligatorstudio:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to install Cherry theme, WooCommerce plugin and import demo content ?

We created a screencast showing how to do it and you can view it here –

Does Cherry theme support child themes ?

Yes, the latest version of Cherry theme supports child themes, as the matter of the fact, in download package we included starter child theme with all the necessary files.

Do you provide Cherry theme customizations ?

No. We are providing support for issues, and to help you start with theme and do the basic setup. We are making smaller customizations in case of issues and if some promised featured is buggy.

Do you provide support for Cherry theme ?

Yes, within some reasonable limits.

We provide support if:
  • There are issues with theme functioning.
  • Our help is needed with theme options and features.

    We don’t provide support if:
  • You edited the theme code and want us to solve the issues that came out as result of editing.
  • Your support questions are beyond the matters and issues related to the theme
  • Issues caused by plugins and/or poorly set up servers.
  • We estimate your support question are revealing absolute lack of Wordpress knowledge and/or themes, or basic concepts in web sites development.

It’s assumed that you have some, at least, basic knowledge of Wordpress, it’s administration, installation of themes and that you, by purchasing theme on Theme forest understand that you purchased software with open code and we cannot support lack of theme functioning due to your, eventual, lack of knowledge or if you edited original theme code.
NOTE: Please, if you have multiple Envato accounts, contact us for support using same account from which you purchased the Cherry, with verification code, so we can verify your purchase.

Is Cherry theme multilingual ready ?

Cherry is translation ready, which means that strings (hardcoded words and phrases) can be translated. For multilingual support you should install multilingual plugin, such as WPML. However, Cherry is not tested with WMPL plugin and we cannot guarantee full compatibility.

How to translate Cherry Theme ?

Our buyer Mark (Collaboration) made a small tutorial on how to translate theme (for Kauri theme – but it works the same way for Cherry, too):
  • Install and configure WordPress and Cherry Theme following the provided guidelines.
  • After making sure, that everything works, as it is supposed to, make a full backup of all files.
  • Download the default language files for the Cherry Theme from the url ([YOUR DOMAIN ]/wp-content/themes/[YOU CHERRY VERSION ]/languages/). The files are named “cherry.pot” and “”.
  • Change the file type of “cherry.pot” to “cherry.po”, as the suggested translation software (“Poedit”) only recognises this file type.
  • Use a program like “Poedit” ( to translate the english version of the Cherry Theme into your preferred language. It is very simple. The english text is shown in a form field named something like “Original Text”, and then you enter the new text into a form field named “Translation”.
  • You will have to rename the language file according to your chosen language. For the Danish language the file should be named “da_DK.po” (changed from “cherry.po”). A list of correct file names for different languages can be found here:
  • After you have translated all the words and sentences, you want to, save the file. Before doing so, it is very important, that you under “Settings” in “Poedit” have chosen to “Make a .mo-file when saving”. This will automatically save a .po-file and a .mo-file (e.g. “da_DK.po” and “”). Upload these files to the language folder of the Cherry Theme ([YOUR DOMAIN ]/wp-content/themes/[YOU CHERRY VERSION ]/languages/).
  • The last thing you need to do is to tell WordPress to use your language version . This is done by editing the file “wp-config.php”, which is in the root of your WordPress installation. Around line 70 (or close by) change the line “define (‘WPLANG’, ‘en_US’);” to your language version (same as new file names), e.g. “define (‘WPLANG’, ‘da_DK’);” (do not use citation marks :)) Also make sure to use the correct hyphens like: ’ and not ยด for it to work (use same as in the file “wp-config.php”).
  • And that is it. Very quick, clean and works perfectly.
Thanks, Mark

COMMON ERROR NOTE “The package could not be installed. > The theme is missing the style.css stylesheet. > Theme install failed” SOLUTION

The downloaded zip is not installable wordpress theme itself – it’s a package that contains among other files (woocommerce, wp e-commerce and other plugins, documentation) installable Cherry file, too . In downloaded package there is one installable Cherry theme file:

(1.0 is changeable version number) You should extract this zip file from the package to location on your computer and then upload them using Wordpress theme installer or FTP (copying folder in zip to “themes” folder in wp-content directory) and then activate the theme. After that, upload the plugin and activate it and then repeat the process for the plugin.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.