An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by dtbaker

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from dtbaker:

PLEASE NOTE I am about to have a baby any day now. There will be a delay in replying to any support questions. Thank you for your understanding.

Item support includes:
  • Responding to questions or problems regarding this item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

The menu font doesn’t look correct

Please try naming your menu “Main Menu” in wordpress.

Avatars default to gravitar

On line 79 of dtbaker.functions2.php there is this code:

echo get_avatar($comment,$size='48',$default='<path_to_url>' );

Please try changing this to this code:

echo get_avatar($comment,$size='48' );

Comment icons do not show next to the comment correctly.

Go to Appearance > Editor and load up the style.css stylesheet.

Look for this code on line 425:
.commentlist li {
margin: 0;
padding: 0;
list-style: none;
}
change it to this code:
.commentlist li {
margin: 0;
padding: 0;
list-style: none;
clear: both;
}

My fonts / slider / etc.. stopped working after installing a plugin

Please remove any reference to “jquery-ui” from the header.php file. Please send WP login details in a support ticket http://support.dtbaker.com.au/support-ticket.html if you are having troubles.

How to change slider speed etc..

Go to Appearance > Editor and choose the home_slider.php file on the right

scroll down to this code:
Query('#slider').nivoSlider();
and change it to this code:
Query('#slider').nivoSlider({
        effect:'random',
        slices:15,
        animSpeed:800,
        pauseTime:4000,
        manualAdvance:false,
        captionOpacity:0.8
});

adjust default values accordingly.

How to make website look better in mobiles

Please go to Appearance > Editor and open the ‘header.php’ file

look for this:

wp_register_style( 'child_care_creative_media', get_stylesheet_directory_uri().'/style.media.css' );

remove this line of code

look for this near the top (it may not exist):

 <meta name="viewport" content="width=device-width; initial-scale=1.0; maximum-scale=1.0; user-scalable=0;"> 

remove this line of code as well if you can find it, if not, all good

save the file.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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