An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by dtbaker
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
The menu font doesn’t look correct
Please try naming your menu “Main Menu” in wordpress.
Popup shows home page
Avatars default to gravitar
On line 79 of dtbaker.functions2.php there is this code:
echo get_avatar($comment,$size='48',$default='<path_to_url>' );
Please try changing this to this code:
echo get_avatar($comment,$size='48' );
Comment icons do not show next to the comment correctly.
Go to Appearance > Editor and load up the style.css stylesheet.
Look for this code on line 425:.commentlist li {
margin: 0;
padding: 0;
list-style: none;
}
change it to this code:
.commentlist li {
margin: 0;
padding: 0;
list-style: none;
clear: both;
}My fonts / slider / etc.. stopped working after installing a plugin
Please remove any reference to “jquery-ui” from the header.php file. Please send WP login details in a support ticket http://support.dtbaker.com.au/support-ticket.html if you are having troubles.
The slider only lets me upload 3 images.
Try this solution: http://support.dtbaker.com.au/support-forum/discussion/38/solved-number-of-slider-images-3/p1
How to change slider speed etc..
Go to Appearance > Editor and choose the home_slider.php file on the right
Query('#slider').nivoSlider(); and change it to this code:
Query('#slider').nivoSlider({
effect:'random',
slices:15,
animSpeed:800,
pauseTime:4000,
manualAdvance:false,
captionOpacity:0.8
});
adjust default values accordingly.
How to make website look better in mobiles
Please go to Appearance > Editor and open the ‘header.php’ file
look for this:
wp_register_style( 'child_care_creative_media', get_stylesheet_directory_uri().'/style.media.css' );
remove this line of code
look for this near the top (it may not exist):
<meta name="viewport" content="width=device-width; initial-scale=1.0; maximum-scale=1.0; user-scalable=0;">
remove this line of code as well if you can find it, if not, all good
save the file.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

