An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by themetica

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from themetica:

we’ll try to return your comments in 12-16 hours. if your question is too complex, it could be 24 hours.

Frequently Asked Questions

Form.php – Houston! we have a problem! error // SOLUTION

If you have a trouble with email address to record on database…

Please,
1- Go hosting panel and create/add new a mysql database for your domain.
2- They’ll ask to you. Database name, username and password. Please, fill the fields.
3- Then you have to open your phpmyadmin panel or database management panel (usually, it’ll be phpmyadmin) Login your database panel with new account info. (with username and password…)
4- Create a table named “newsletter”.
5- Run this sql script in newsletter table. ( http://themetica.com/choco/newsletter.sql ) now newsletter table has to be two fields..
6- Open newsletter table and check this fields.

if you don’t have a problem until these step…

Now, you can change your form.php configuration line. Open form.php file and then change those lines. (databasename, username, password etc.)

Try again to record email on your test address and check your database…

If you still have a trouble. Don’t be shy! send a email to us :)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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