An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by olegnax
They will respond to buyers' questions via their own support system.Go to item support
Additional information from olegnax:
Help for all our themes is conducted through the help forum. If you encounter any problems or have questions once you purchased the theme feel free to drop us a notice at http://help.olegnax.com/
Presale questions, can be also asked via our help forum in presale thread. http://help.olegnax.com/categories/presale-questions
Work time: 10:00 – 18:00 GMT+1 Working days only (Mon – Fri)
Why use support forum? It is organized and have search, what makes support easier and faster.
Why we don’t respond in comments section? Our support staff don’t have access to our themeforest account.
- -Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author has had an Item Featured
- Author was Featured
- Bought between 50 and 99 items
- Elite Author
- Exclusive Author
- Featured in a Magazine
- Has been a member for 4-5 years
- Referred between 500 and 999 users
- Sold between 250 000 and 1 000 000 dollars
|Created||16 June 12|
|Last Update||20 December 13|
|Compatible Browsers||IE8, IE9, IE10, IE11, Firefox, Safari, Chrome|
|Software Version||Magento 220.127.116.11, Magento 18.104.22.168, Magento 22.214.171.124, Magento 126.96.36.199, Magento 188.8.131.52, Magento 184.108.40.206, Magento 220.127.116.11|
|ThemeForest Files Included||Layered PSD, PHP Files, CSS Files, JS Files|
|Tags||apparel, baby, clothes, cloud zoom, colorpicker, editable size, fashion, flexible, food, kids, light, magento, modern, slideshow, unlimited colors|