An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by Dream-Theme
They will respond to buyers' questions via their own support system.Go to item support
Additional information from Dream-Theme:
Our Support Portal: http://support.dream-theme.com/
Note, that we do not process customization requests via tickets. Please refer to this KB article for details: http://support.dream-theme.com/knowledgebase/no-customization-assistance/
Support policy: http://support.dream-theme.com/support-policy/
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24-48h in the order they were received.
Attention! Please note that I will not be able to answer your comments and PMs from ThemeForest on regular basis till January 21. Yep, I’m on [hopefully] well-deserved vacation Our support team works as usual though! So if you have any questions and (or) support requests, please don’t hesitate to submit them via our help-desk: http://support.dream-theme.com/
Miroslav (from Dream-Theme)
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Power Elite Author
- Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
- Has been a member for 3-4 years
- Author was Featured
- Author has had an Item Featured
- Author had a File in an Envato Bundle
- Exclusive Author
- Referred between 200 and 499 users
- Bought between 10 and 49 items
|Created||4 June 11|
|Last Update||18 January 12|
|Compatible Browsers||IE8, Firefox, Safari, Opera|
|ThemeForest Files Included||Layered PSD, HTML Files, CSS Files, JS Files|
|Tags||Masonry layout, blog, brown, chocolate, fluid, gallery, personal, photo, photography, portfolio, post types, tumblr, vintage|