An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is not currently provided by plentong.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How is the about us page done in the demo?

Here is the HTML code for About Us page:
<p><strong><img class="alignright size-full wp-image-17 imgframe" title="img_1" src="http://www.designeek.com/wp/chromonium/wp-content/uploads/2010/09/img_1.jpg" alt="" width="174" height="182" />Lorem ipsum dolor sit amet</strong>, consectetur adipiscing elit. Integer elementum tincidunt enim a ullamcorper. Donec vitae diam ante, at sagittis ipsum. Donec pretium euismod urna. Duis auctor nisl in magna pharetra condimentum. Sed luctus lorem ac augue aliquam in accumsan risus posuere. Sed ultricies ligula tristique ligula porttitor ac malesuada neque ultrices. Donec ipsum massa, scelerisque eu consequat et, eleifend ac mauris. Maecenas malesuada ligula quis augue elementum eget mollis mauris semper. Donec pellentesque, elit tempor iaculis adipiscing, massa libero vulputate magna, et sodales felis risus id orci. Phasellus porttitor sollicitudin condimentum. Proin sed mauris massa. Nunc nisl nibh, ornare nec imperdiet in, auctor vitae ante.</p>
<p>Phasellus eget odio in dui tempus tempor. Vivamus eu tortor mauris, in adipiscing sapien. Cras erat metus, aliquet et varius quis, pharetra in nulla. Etiam suscipit tincidunt blandit. Sed ac mi sem, ac auctor urna. Duis mollis scelerisque ligula sit amet feugiat. Nullam eros orci, eleifend sit amet lobortis id, pretium vel ligula. Donec at molestie metus. Praesent dignissim dolor lacus, sit amet lobortis orci. Nullam consectetur blandit elit, at elementum ligula porta in. Proin metus tortor, consectetur sit amet mattis id, lobortis sed leo. Vivamus sem ligula, eleifend nec rutrum ac, vehicula at massa. Quisque fermentum velit ac nibh hendrerit ultricies eget nec tortor. Mauris gravida tempor ornare. Etiam eget porttitor metus.</p>
<h2>Lorem ipsum dolor</h2>
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in anim id est laborum. Allamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in anim id est laborum.
<h3>Cras erat metus</h3>
<p><img class="alignleft size-full wp-image-22 imgframe" title="img_2" src="http://www.designeek.com/wp/chromonium/wp-content/uploads/2010/09/img_2.jpg" alt="" width="200" height="131" />Nam odio sem, vulputate vitae gravida vitae, porta eu mi. Sed bibendum sodales sollicitudin. Sed scelerisque elementum magna ac feugiat. Nam ipsum arcu, molestie eu sagittis sit amet, lobortis id diam. Suspendisse luctus est et enim tempor molestie. Proin pretium accumsan elit cursus blandit. Sed aliquam porttitor viverra. Donec nibh arcu, accumsan at fringilla a, rhoncus a augue. Nulla sit amet lacus ut augue tempus blandit.</p>
<p>Proin metus tortor, consectetur sit amet mattis id, lobortis sed leo. Vivamus sem ligula, eleifend nec rutrum ac, vehicula at massa. Quisque fermentum velit ac nibh hendrerit ultricies eget nec tortor.</p>
<h4>Vivamus sem ligula</h4>
<ul>
    <li>Proin metus tortor, consectetur sit amet mattis id, lobortis sed leo.</li>
    <li>Proin pretium accumsan elit cursus blandit.</li>
    <li>Sed aliquam porttitor viverra.</li>
    <li>Donec nibh arcu, accumsan at fringilla a, rhoncus a augue.</li>
    <li>Nulla sit amet lacus ut augue tempus blandit. Lorem ipsum dolor sit amet, consectetur adipiscing elit.</li>
    <li>Maecenas sodales condimentum laoreet.</li>
</ul>
<h5>Nulla sit amet lacus ut augue tempus</h5>
<p>Proin metus tortor, consectetur sit amet mattis id, lobortis sed leo. Vivamus sem ligula, eleifend nec rutrum ac, vehicula at massa. Quisque fermentum velit ac nibh hendrerit ultricies eget nec tortor.</p>

Could you post screen shots of the Admin area?

My “Navigation Menu” looks weird?

This theme use WP3 Menu system. So you need to setup the menu from Appearance -> Menus

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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