52 comments found

bjesus Purchased

I opened a ticket at DatCouch’s support system almost a month ago because of an issue with the tabs component. Still no answer. Very disappointing.

datcouch

Hello,
We are terrible sorry for the hold on, we replied to your ticket.

rosdi Purchased

hi,

i just bought this theme and already install to my existing website. is there any instruction on how to setup like demo page for an existing/with contents site? or can you help me to setup?

thanks.

Default-user
rosdi Purchased

arrggghhhhh, I just installed from scratch but ending with error after updated the demo files:

Notice: Undefined variable: dat_hp_team_block_name_6 in /home/muafaorg/public_html/wp-content/themes/chronicles/core/homepage-blocks/team.php on line 227

Notice: Undefined variable: dat_hp_team_block_name_7 in /home/muafaorg/public_html/wp-content/themes/chronicles/core/homepage-blocks/team.php on line 227

Notice: Undefined variable: dat_hp_team_block_name_8 in /home/muafaorg/public_html/wp-content/themes/chronicles/core/homepage-blocks/team.php on line 227

Notice: Undefined variable: dat_hp_team_block_name_9 in /home/muafaorg/public_html/wp-content/themes/chronicles/core/homepage-blocks/team.php on line 227

Notice: Undefined variable: dat_hp_team_block_name_10 in /home/muafaorg/public_html/wp-content/themes/chronicles/core/homepage-blocks/team.php on line 227

Default-user
rosdi Purchased

still no support. what is happening? do i need to dispute this purchase?

datcouch

Hello,
Apologies for the hold on. We replied to the ticket, there should be an update launched for this until tomorrow.

The Live Preview doesn’t seem to be available anymore!

datcouch

Hello,
Sorry, we had some problems with our servers, it should be working fine now.

Hi! Trying to reach support at http://datcouch.com/?envato_item_id=7655062, but the site has been down for a while. Need some assistance with an error in the homepage event header widget.

Thanks

datcouch

Hello, Please use http://datcouch.ticksy.com/ , Thank you ! We have some problems with our servers, but will resolve them soon.

rosdi Purchased

hi,

sorry to ask. are you going to give good support with better support website and best attending support from now on?

datcouch

Hello,
Yes, we had some difficulties during this last month with both our servers and support, everything should be fine now.

paketo Purchased

Can you tell me which file to edit so I can add my custom header on the detail page for a photo gallery?

I have added this change to template-gallery.php, but it doesn’t seem to have any effect on the detail page for a gallery.

Template Name: Galleries Page */ get_header(‘inside’);

Help?

Also, is there a way to add a list of galleries to a web page WITHOUT using the Page Builder to create a template for it? As is, Page Builder is just too many steps to teach a client to use because it operates OUTSIDE the actually page.

Thanks.

paketo Purchased

I have added some photos to a page. Is there any way to implement color box/lightbox kind of function rather than photos opening in a new page?

Thanks.

elyy82 Purchased

I opened a ticket at DatCouch’s support system 2 weeks ago and still no answer . Can you reply me as soon as possible?? Thanks

Default-user
elyy82 Purchased

Still no reply…I ‘m very disappointed!

datcouch

Hello,
We apologize for the huge old on, we had some difficulties. We are launching an update for Chronicles to fix some problems with events and galleries. It should be live within few hours. If the problem still persists after that , let us know at http://support.datcouch.com/#/home

hello, is this heme support Arabic language? also is it support more then 2 languages?

hello I would like to know if it was possible to have an autostart in postslider thanks in advance

Where’s the support here? Or lack of? Opened a ticket and still have not heard back from the designer.

datcouch

Hello,
Yes, we apologize for the huge old on, we had some difficulties. We are launching an update for Chronicles to fix some problems with events and galleries. It should be live within few hours. If the problem still persists after that , let us know at http://support.datcouch.com/#/home

Still no WooCommerce support? I’d like to buy it when it does.

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