72 comments found

Are you available for help or not? I’ve posted several questions and send you several emails. Did any of the questions offended you or you just simply don’t care about your customers? I’m going to ask once again. Can you provide help or not?

I am still having serious browser compatibility issues with IE and Firefox. The video does not play and the flipcards do not work:

www.paradigmtrainingcenter.com

What’s the deal?

Default-user

I figured out the home page video by adding types to the .htaccess file. However, the map and flipcards still do not work on IE and Firefox. Any suggestions?

I would also like to know are you available for help I have emailed as well

This template looks great, but its been a gigantic pain in the butt to configure for many reasons- primarily for the lack of response to support questions – neither here or at the authors profile.

The ‘help’ file just lists the css and what it pertains to, there is no actual help or general instructions offered with the html coding, the layouts or gallery etc. The JavaScript’s and scripting for the Royal Preloader (which has also been a gigantic pain in the butt) have been linked in at the bottom of the template instead of in the head section which is not standard and I really cant fathom what the purpose is to place them down there (I have moved them but the loader ‘logo’ mode still wont work properly for me). Frustrating.

filoux Purchased

Hello

i rate 5 stars. Your thème is powerfull as beautifull !!! You can see the maquette here http://www.philetchri.com/sites/aldo/index.html I ask you for 2 things I have loose the parallax image And i don’t know haw modifiy google map

Your are merveilleux as your theme is beautifull!! Thanks for the theme, i love you !!!! Filoux

ccmax Purchased

Unfortunately, I must agree with webcatUK.

Some informations regarding the portfolio would have been necessary.

I don’t want it to be full width, and i’d like to have some space between pictures. Any support would be appreciated really.

It’s a shame that this author does not take the time to respond here. I wanted to know if the “Youtube” version could also house self hosted video, in the portfolio area. Should I get a response of yes, I would purchase.

IG_design

Support only on email, if you purchased template!

Default-user

There’s no need to shout your retort. By creating and providing virtually no template documentation at all causes all these questions from people everywhere. EXAMPLE: + The ‘help’ file just lists the css and what it pertains to, there is no actual help or general instructions offered with the html coding, the layouts or gallery etc. The JavaScript’s and scripting for the Royal Preloader (which has also been a gigantic pain in the butt) have been linked in at the bottom of the template instead of in the head section which is not standard and I really cant fathom what the purpose is to place them down there (I have moved them but the loader ‘logo’ mode still wont work properly for me). Frustrating. + So, now I’ve purchased. Read my questions below and if you cannot understand the questions, pose them to someone there who comprehends the English language. Thank you.

Default-user

Ahhh. I see…you’ve responded to a concern posted after mine was and you’re yet to respond to my concerns. Congrats. IG_design has very poor and highly illogical support people. IG_design is an embarrassment to Envato Marketplaces. It’s a real shame.

How would one make the landing page header bar (and for all pages( 1/2 the width that it is presently and would doing so throw off the fullscreen video size or have other pages be thrown off as far as stop points for About, Services, Work and Contract?

IG_design

Hey,

I’m not sure I understand what you want. Please, send me mail to see how can i help: http://themeforest.net/user/IG_design#from

Default-user

Potential and existing template customers both want and deserve to see how you handle support, how soon you respond and the quality of the help you provide. It will also serve as online documentation and a how-to so buyers can actually use the template, without going through question and answer city. All due to the lack of documantation/instructions. (something that should have been provided). Spend time creating good documentation and you won’t have 4 pages of questions…...just a thought. There’s no need for one on one private email support, at this stage. So I’ll ask one last time and I’ll be overly specific for you-> Using the Youtube template version, look at the area at the top of the first screen you see when the template opens up. Look in the greyed out area where it says CHRONOS Home/About/Work/Services/Contact. Understandably, that entire area (the header) must stay as wide as the screen but can that greyed out rectangular area be made 1/2 the height it is now? Also, how does one have the color option permanently be blue and have the OPTIONS slider go away. And how does one use the Youtube version and have the LIGHT version not the DARK version? Thank you.

Default-user

Ahhh. I see…you’ve responded to a concern posted after mine was and you’re yet to respond to my concerns. Congrats. IG_design has very poor and highly illogical support people. IG_design is an embarrassment to Envato Marketplaces. It’s a real shame.

IG_design, please can you help me? The royal preloader wont display properly in logo mode, I have asked the Royal Preloader author to help but he says it has to be you to provide the support. The logo is just appearing in the top left hand corner as a small box with a black background. It is fine in text mode or number and the black background covers the whole screen, but it wont work with the logo? Also I cannot get it to pre-load the images that I have listed. Thank you,

Default-user
webcatUK Purchased

Hi

Can you get in touch please – let me know if you have had any luck sorting out the Royal Preloader glitch?

Default-user
webcatUK Purchased

Still waiting IG_design.. please answer…?

IG_design

I sent you mail with fix long time ago… look in spam please.

If you did not receive mail, edit layout.css and find this code:
#royal_preloader {
    font-family: Arial;
    font-size: 12px;
    visibility: visible;
    position: fixed;
    top: 0px;
    right: 0px;
    bottom: 0px;
    left: 0px;
    z-index: 9999999999;
    -webkit-transition: opacity 0.2s linear 0.8s;
       -moz-transition: opacity 0.2s linear 0.8s;
        -ms-transition: opacity 0.2s linear 0.8s;
         -o-transition: opacity 0.2s linear 0.8s;
            transition: opacity 0.2s linear 0.8s;
}

add with:100% and height:100%:

#royal_preloader {
    font-family: Arial;
    font-size: 12px;
    visibility: visible;
    position: fixed;
    width:100%;
    height:100%;
    top: 0px;
    right: 0px;
    bottom: 0px;
    left: 0px;
    z-index: 9999999999;
    -webkit-transition: opacity 0.2s linear 0.8s;
       -moz-transition: opacity 0.2s linear 0.8s;
        -ms-transition: opacity 0.2s linear 0.8s;
         -o-transition: opacity 0.2s linear 0.8s;
            transition: opacity 0.2s linear 0.8s;
}

now background will cover the whole screen.

Ok….let’s try one last time….how do we change the word CHRONOS, in the upper left hand corner of the Home page, when using the Youtube template? Is this text or a logo file? The single page of documentation you supply does not address this.

IG_design

I sent mail back to you.

Default-user

I replied to your email….....

Default-user

Your email arrived and you answered all my concerns. Thank you for the great support. I’m trying to remove my previous posts but am finding it difficult to locate how.

ccmax Purchased

Hi IG, i sent you few questions a month ago, i’d like to customize the portfolio grid, i don’t want it to be full width (100%) and i’d like to have equal space between each thumbs (gallery). Like you did on Calliope. Any tutorial that could help? Best regards.

Default-user
ccmax Purchased

I appreciate a lot! i sent you the email.

IG_design

Done.

Check your email. :)

Default-user
ccmax Purchased

Great! thank you mate, once again. ;)

mackmax Purchased

HI ,where can i change images of slider for DEMO 1(Slider Background Style),this link:http://ivang-design.com/chronos/slider/

thank you

IG_design

Hi,

Edit template.js file, find //Home Background Slider and you will see images there.

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