An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
Should I put the html file and images on my web server in order to work?
Yes, you have to upload them to your server and change all the image paths to correspond to this new address. For example
If you take a look at the bery bottom of the newsletter there is a link “View it in your browser”. The purpose of this link is to allow pepople that have trouble reading this newsletter within their mail client to click on it and to view your newsletter in a browser just like a normal web page. So you also need to change the path for this link for something like “http://www.mysite.com/mynewsletter/newsletter.html”
How can I make it so that when I click on “learn more about this” it goes to a link of my choosing?
You should open the html code and add the correct path. For example you want the link “Learn more about this…” to pint to your new product. So you need to open the html file in some text editing program like Notepad (Please DO NOT use MS Word for that purpose, you need the very very basic text editor or some web development tool like Ultraedit or Dreamweaver), locate this link “Learn more about this…” and then change the following:
<a href="#">Learn more about this...</a>
to the correct web address pointing your product, for example:
<a href="http://www.mysite.com/mynewproduct">Learn more about this...</a>
How to make the Facebook icon points to my account?
You need to open the html file in some text editing program like Notepad (Please DO NOT use MS Word for that purpose, you need the very very basic text editor or some web development tool like Ultraedit or Dreamweaver), locate the facebook icon (facebook_icon.gif) and change the link to point to your facebook account:
<a href="http://www.facebook.com/my-account/"><img hspace="2" border="0" alt="Facebook" src="some-path-to-facebook-icon/facebook_icon.gif" /></a>
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.