An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Diabolique, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from Diabolique:

Please read the documentation of theme and FAQ first. Most clients don’t ask for support so it means documentation and FAQ is completed.

Support for my items includes:
  • Responding to questions or problems regarding the theme
  • Fixing bugs of theme and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services (usually I help with frequently asked tiny customisations)
  • Support for third party plug-ins, WordPress problems
  • Support via e-mail

Maximum response time is 16 hours except on Sunday.

Support for OpenCart and Shopify themes is provided in the comments section on ThemeForest because other clients with the same problem can find solution.

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to change Open Sans font?

Open functions.php and change following code lines:

wp_register_style('OpenSans', ',700,400italic');
 wp_enqueue_style( 'OpenSans')

You can find new fonts here –

If you want to change font for Source Sans Pro then replace:

wp_register_style('OpenSans', ',700,400italic');
 wp_enqueue_style( 'OpenSans')


wp_register_style('SourceSansPro', '');
 wp_enqueue_style( 'SourceSansPro')

Open style.css, css/bbpress.css, css/onebyone.css and replace Open Sans for Source Sans Pro

When I go to the single group page then it redirects me to the group’s forum (groups/music/forum/). I want to be redirected to the Home of the single group (groups/music). How to do it?

Open following files:


... and replace (few times):

<?php bp_group_permalink() ?>forum


<?php bp_group_permalink() ?>

How to create a child theme?

Create following folder here:

with following folders and files
style.css (it contains your style only)

Open style.css and paste following code:

Theme Name: Cinematix Child Theme
Tags: buddypress
Template: Cinematix

/* Inherit the default theme styles */
@import url( ../Cinematix/style.css );

Open wp-content/themes/cinematix-child/functions.php and remove whole code.

Instead of create a child theme you can just paste own style into the myStyle.css file.

I have many tabs on the user page. How to decrease space between each tab?

Add following style to the myStyle.css:

.bp-user #object-nav ul li { padding:14px 2px; }

For groups pages it will be:

.single-item.groups #object-nav ul li { padding:14px 2px; }

You should make changes in css/responsive.css file too.

How to make Cinematix theme compatible with BuddyPress extension?

How can I make the slide at the home page auto rotate?

Open js/jQFunctions.js and paste:

showButton: true,


slideShow: true,

How to add menu item with Log In/Log Out button on the header?

Open header.php and paste it:

<a class="tile tile-login" href="<?php echo home_url(); ?>/login"><span class="tile-title">Log In</span></a>
<a class="tile tile-logout" href="<?php echo wp_logout_url(); ?>"><span class="tile-title">Log Out</span></a>


<a class="tile tile-activity" href="<?php echo home_url(); ?>/<?php _e('activity', 'Cinematix'); ?>"><span class="tile-title"><?php _e('ACTIVITY', 'Cinematix'); ?></span></a>

Now open myStyle.css and paste it:

.tile-logout  { display:none; }
body.logged-in .tile-login { display:none; }
header .tile-login { background-image: url( "images/tile-login.png" ); background-position: center 18px; background-repeat: no-repeat; }
header .tile-logout { background-image: url( "images/tile-logout.png" ); background-position: center 18px; background-repeat: no-repeat; }

You can use this icon as a login/logout button –

How to make full width page with single blog post and posts archive?

Open archive.php and remove it:

<div id="sidebar">
<div id="sidebar-spacer" />
    <?php if (function_exists('dynamic_sidebar') && dynamic_sidebar('sidebar-blog')) : ?><?php endif; ?>
</div><!--sidebar ends-->

Open single.php and remove it:

<div id="sidebar">
<div id="sidebar-spacer" />
    <?php if (function_exists('dynamic_sidebar') && dynamic_sidebar('sidebar-single')) : ?><?php endif; ?>
</div><!--sidebar ends-->

Open style.css and replace:

.page-template-blog-full-php #container
.page-template-blog-full-php #content


.page-template-blog-full-php #container, body.single-post #container, body.archive #container
.page-template-blog-full-php #content, body.single-post #content, body.archive #content

Open css/responsive.css and replace:

.page-template-blog-full-php #content


.page-template-blog-full-php #content, body.single-post #content, body.archive #content

I have trouble installing this theme.

If you see following error:

    Unpacking the package…
    Installing the theme…
    The package could not be installed. The theme is missing the style.css stylesheet.
    Theme install failed.

then you are trying to upload whole file downloaded from ThemeForest. You have to unzip downloaded file -> compress Cinematix folder to ZIP format and upload. Inside the Help folder you’ll find a documentation – make a double click on the index.html.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.