An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Diabolique

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Diabolique:

Support for my items includes:
  • Responding to questions or problems regarding the theme
  • Fixing bugs of theme and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services (usually I help with few tiny customisations if client didn’t ask for support before)
  • Support for third party software and plug-ins
  • Support via e-mail

Maximum response time is 16 hours except on Sunday.

Support for OpenCart and Shopify themes is provided in the comments section on ThemeForest because other clients with the same problem can find solution.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to change Open Sans font?

Open functions.php and change following code lines:

wp_register_style('OpenSans', 'http://fonts.googleapis.com/css?family=Open+Sans:400,700,400italic');
 wp_enqueue_style( 'OpenSans')

You can find new fonts here – https://www.google.com/fonts

If you want to change font for Source Sans Pro then replace:

wp_register_style('OpenSans', 'http://fonts.googleapis.com/css?family=Open+Sans:400,700,400italic');
 wp_enqueue_style( 'OpenSans')

for:

wp_register_style('SourceSansPro', 'http://fonts.googleapis.com/css?family=Source+Sans+Pro');
 wp_enqueue_style( 'SourceSansPro')

Open style.css, css/bbpress.css, css/onebyone.css and replace Open Sans for Source Sans Pro

When I go to the single group page then it redirects me to the group’s forum (groups/music/forum/). I want to be redirected to the Home of the single group (groups/music). How to do it?

Open following files:

frontpage1.php
groups/groups-loop.php

... and replace (few times):

<?php bp_group_permalink() ?>forum

for

<?php bp_group_permalink() ?>

How to create a child theme?

Create following folder here:

wp-content/themes/cinematix-child/
with following folders and files
admin/
images/
js/
functions.php
options.php
screenshot.png
style.css (it contains your style only)

Open style.css and paste following code:

/*
Theme Name: Cinematix Child Theme
Tags: buddypress
Template: Cinematix
*/

/* Inherit the default theme styles */
@import url( ../Cinematix/style.css );

Open wp-content/themes/cinematix-child/functions.php and remove whole code.

Instead of create a child theme you can just paste own style into the myStyle.css file.

I have many tabs on the user page. How to decrease space between each tab?

Add following style to the myStyle.css:

.bp-user #object-nav ul li { padding:14px 2px; }

For groups pages it will be:

.single-item.groups #object-nav ul li { padding:14px 2px; }

You should make changes in css/responsive.css file too.

How to make Cinematix theme compatible with BuddyPress extension?

How can I make the slide at the home page auto rotate?

Open js/jQFunctions.js and paste:

showButton: true,

after:

slideShow: true,

How to add menu item with Log In/Log Out button on the header?

Open header.php and paste it:

<a class="tile tile-login" href="<?php echo home_url(); ?>/login"><span class="tile-title">Log In</span></a>
<a class="tile tile-logout" href="<?php echo wp_logout_url(); ?>"><span class="tile-title">Log Out</span></a>

after:

<a class="tile tile-activity" href="<?php echo home_url(); ?>/<?php _e('activity', 'Cinematix'); ?>"><span class="tile-title"><?php _e('ACTIVITY', 'Cinematix'); ?></span></a>

Now open myStyle.css and paste it:

.tile-logout  { display:none; }
body.logged-in .tile-login { display:none; }
header .tile-login { background-image: url( "images/tile-login.png" ); background-position: center 18px; background-repeat: no-repeat; }
header .tile-logout { background-image: url( "images/tile-logout.png" ); background-position: center 18px; background-repeat: no-repeat; }

You can use this icon as a login/logout button – http://demo1.diaboliquedesign.com/5/tile-login.png

How to make full width page with single blog post and posts archive?

Open archive.php and remove it:

<div id="sidebar">
<div id="sidebar-spacer" />
    <?php if (function_exists('dynamic_sidebar') && dynamic_sidebar('sidebar-blog')) : ?><?php endif; ?>
</div><!--sidebar ends-->

Open single.php and remove it:

<div id="sidebar">
<div id="sidebar-spacer" />
    <?php if (function_exists('dynamic_sidebar') && dynamic_sidebar('sidebar-single')) : ?><?php endif; ?>
</div><!--sidebar ends-->

Open style.css and replace:

.page-template-blog-full-php #container
.page-template-blog-full-php #content

for:

.page-template-blog-full-php #container, body.single-post #container, body.archive #container
.page-template-blog-full-php #content, body.single-post #content, body.archive #content

Open css/responsive.css and replace:

.page-template-blog-full-php #content

for:

.page-template-blog-full-php #content, body.single-post #content, body.archive #content

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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