71 comments found

jbloom1 Purchased

I don’t see how to update to your newest version – it is still showing: Theme URL : http://labs.am-themes.com/CINERGY_WP/ Theme Version : 1.1 Theme Author : SnoopyIndustries Is there an automatic update process? Also – on the mobile menu, when there are child pages under a main menu item, you cannot click on the main page. It is also that way on your demo site – see when you click on Portfolio – it doesn’t open that page just expands the menu below. Also on Blog, Speciality (FYI typo) Pages – same thing. Can this be resolved?

SnoopyIndustries

Hi,

The last version available for download is V1.1.2. Please make sure to install the Envato plugin included with the package for update notifications.

I’m not sure I get the other problem, on the demo if you hover over the menu item the dropdown appears, and if you click it you’re taken to a certain page. How do you want the structure to be?

Cheers

Hi,

Does your template is compatible with woocomerce plugin?

Regards Lucas

SnoopyIndustries

Hi Lucas,

Unfortunately it’s not.

Thanks!

Hi,. I have a problem on source code. When start revolution slider code show

tag before comment text.

Look like <!-THE END – logo + menu-> <!-THE END – header.html->

<!- START REVOLUTION SLIDER 4.1.4 fullwidth mode ->

How can I delete

tag before <!—START REVO….

Thank you.

SnoopyIndustries

Hi MasterCnyt,

Please send us a message at support@snoopyindustries.com with this problem followed by your url.

Cheers

Default-user

I send a message to your email adress. Please give answer quickly. Thanks.

SnoopyIndustries

Just answered, thanks!

cesimo Purchased

I just got the theme. I have 2 questions. 1- I translated the theme, copied po and mo files to languages folder, but nothing changed. It seems nothing wrong here. 2- Where is Facebook social button? Also it will be better if the social buttons will be in their original colors not all of them blue.

Thanks.

SnoopyIndustries

Hi,

Please send the request to support@snoopyindustries.com so we can help out.

For no’1 you need to do Step 2 -> Step 4 from this: http://code.tutsplus.com/tutorials/translating-your-theme--wp-25014

For no’2, I’m not sure what you mean but I’m happy to help if you send us more deets.

Cheers

Hi,

I just purchase this theme. When I installed it, it said there are three plugins required. I installed the two of them, but the Revolution Slider can’t be installed.

I tried to copy the plugin using FTP. After I did so, I tried to activate the Plugin. But there’s a error message said that: “Plugin could not be activated because it triggered a fatal error.”

Please help me to solve this problem.

Regards

Default-user

I tried to upload the theme through the dashboard, and again it gives me the error message: “Fatal error: Maximum execution time of 10 seconds exceeded in /home/a8158902/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 187”

I don’t know what causes this problem

SnoopyIndustries

Hi,

You should contact the hosting company and see what’s up with that, if they can’t help you out then send us a support ticket at support@snoopyindustries.com

Cheers

Cinergy use the theme, however my blog pagination does not work. What might be happening?

SnoopyIndustries

Hi,

Thanks for contacting us, please send this inquiry to support@snoopyindustries.com

Cheers

I can’t figure out how to change the color of the navigation menu for mobile devices. I need to know how to change it when the mouse scrolls over it.

SnoopyIndustries

Hi,

Please send over your ticket number so I can check.

Cheers

Default-user
one9ooh6 Purchased

Ticket #849

SnoopyIndustries

Found it! Replying as we speak Thanks!

I am interested in all of my internal page using a different rev slider than the homepage plus I would like to have the sidebar on. I have attempted to use the default page template. Is there anything that you can help me do.

Also, how do I remove the footer at the bottom of the website.

SnoopyIndustries

Hi,

Please see the reply to your other question, we’ll solve all as soon as you send us the details.

Cheers

How do I get rid of the orange line when hovering over the navigation menu? Plus my navigation menu appears to not be evenly distributed.

SnoopyIndustries

Hi,

Thanks for contacting us. It would be really useful if you can pack all 3 of your queries in a support ticket and send it to support@snoopyindustries.com along with your URL and login details so we can help you faster.

Cheers

one9ooh6 Purchased

I have sent several requests to your email but no one has replied…can someone help please.

SnoopyIndustries

Hi,

Could you send us your ticket number please?

Default-user
one9ooh6 Purchased

849….

SnoopyIndustries

Just answered. Thanks

tsmarket Purchased

Hey, After I setup the menu on the upper right corner – I have a really thin white line between the menu’s bottom orange color (when hovering with mouse) to the Slider itself. How can I get rid of that space so the menu links touch the slider like on the demo version?

Thank you.

Default-user
tsmarket Purchased

Nevermind, solved it. if anyone needs this – You’ll need to go into the slider’s options and change the position from -10 to -30.

SnoopyIndustries

Hi,

I’m glad you’ve solved the issue, let us know if we can help with anything else.

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