60 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

The columns shortcodes dont seem to work as per the documentation. Offset? Do you have any other instruction? Thanks again

SnoopyIndustries

Hi,

I can assure you they work, there’s probably some error in there, perhaps they’re not closed or something simmilar. Please send us a message at support@snoopyindustries.com with login details and we’ll help you out.

Cheers

Default-user

I’m sure they do work but I am unsure as to how they work as the documentation doesnt match.

SnoopyIndustries

We’ll get to the bottom of it don’t worry.

Cheers

Default-user

Hi there. Anymore feedback?

SnoopyIndustries

Yep, just replied.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

How do I change the theme colour (ie menu over-state colour etc)? (Can’t find it in them options) Thanks a lot

SnoopyIndustries

Hi,

Please send us a message at support@snoopyindustries.com and we’ll help you solve this.

Cheers

Default-user

done and awaiting

Default-user

Anymore news?

SnoopyIndustries

Ticket replied to.

Default-user

me too…

Default-user

anymore news on this?

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

What is the Envato Toolkit?

SnoopyIndustries

Hi,

The Envato Toolkit plugin is a plugin which allows you to make updates really easy to the theme when there’s an update to make. Cheers

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

I cannot find any mention of how to manage the Footer columns in the documentation.

I can see that this is a widgetized zone with three columns but the text content is appearing in black color font by default which the only way it seems to override is the use the Custom CSS panel.

Also, is it possible to change the number of columns shown in the footer?

Thanks a lot

SnoopyIndustries

Hi,

The footer is used through the widgets area, that’s correct. Unfortunately there are only 3 spaces available. If you’re interested to see what widgets the demo is using here they are: https://www.dropbox.com/s/jao6v7hpwp5uaj9/Screenshot%202014-05-02%2009.42.24.png

Cheers

Default-user

thats cool. i am happy with footer content but not the text colour appearing black by default (text widget). Your demo has lighter text colour. Is the only way to control this via the Custom CSS?

SnoopyIndustries

Yes that’s correct.

If you need our help let me know.

Default-user

Thanks. I’d suggest thats one for your next update. Black text on dark background by default isnt ideal.

SnoopyIndustries

thanks for the suggestion, will be implemented! Cheers

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
MOKAA Purchased

hey, i e-mailed you… did you get it ??

SnoopyIndustries

Hi,

I need to get more info than this in order to locate your message and be able to provide a reply. What was it about/ support ticket number?

Cheers

Default-user
MOKAA Purchased

Request 253 i think. Was about changing the short code “case study” to show portfolio items instead

SnoopyIndustries

I’ve replied to it.

Thanks so much!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
alkot2 Purchased

Hello! i can’t add Facts, Services to menu. I don’t see it in a menu editor! Can u help me, pls?

SnoopyIndustries

Hi,

You need to go to Appearance-> Menus and create your menu there. If you need more help contact us at support@snoopyindustries.com

Cheers

Default-user
alkot2 Purchased

Doesn’t work … I simply don’t see vidget in a menu editor

SnoopyIndustries

Hi,

The menus aren’t created through widgets. Here’s a helper video: https://www.youtube.com/watch?v=RtvWsbU-WGw

Cheers

Default-user
alkot2 Purchased

i’m sorry. You don’t understand my problem. In a menu editor in the left column i don’t see such categories as Facts, Services etc. i add 1 Service to my material’s. But i can\t add such category in a menu

SnoopyIndustries

Hi,

Sorry but I really don’t understand what the problem is here. Perhaps you can start telling me what you’re trying to do and can’t succeed and then I can try to tell you the solution? If this is not about the menu from Appearance-> Menus, what is this about?

Cheers

Default-user
alkot2 Purchased

my request is 283. i wrote you email with slide that show my problem.

SnoopyIndustries

Just answered. Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

v1.1.1 mentions the addition of ‘Section With Background Image Shortcode’.

Should I see that as part of the ‘Shortcoder’ as I cannot find it.

Please advise.

Default-user

sorted

SnoopyIndustries

Awesome.

Sorry for the longer than usual waiting period but unfortunately we’re experiencing a massive overload of support tickets nowadays.

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

It’d be good to add Facebook and Google+ to the “[Cinergy} Custom footer Social”.

SnoopyIndustries

Thanks for the suggestion, I’ll take it into consideration for the next update.

Cheers

Default-user

I got fed up of waiting for your response to this so have created the icons myself.

I’m very disappointed and have not experienced such poor support from any of the many developers I’ve bought from on Themeforest.

SnoopyIndustries

Hi Buttonmatt,

With all due respect, it was not in our duties to design things for clients, but I wanted to do it anyway to help you. If you would have replied to the emails I’ve sent I would have done so, but having not received a reply I was unsure if you wanted me to speak to the designers and do it or not.

I’m sorry for the bad experience you’ve had, but it does not reflect in any way on our support team.

Thanks for the understanding.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

It looks to me that child-thems are not supported as they should normally do in wordpress….. the CSS in my child theme gets completely ignored

SnoopyIndustries

Hi,

I just replied to your support ticket.

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

Is it possible to change the theme colour (as per demo) via theme options or similar?

thanks

SnoopyIndustries

Hi,

Actually thanks for pointing this out, seems like we’ve had a problem with this option and it’s not displaying in the backend. I’ll issue an update for the theme first thing tomorrow morning and notify you when it’s updated.

Thanks so much for the patience!

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 6-7 years
  • South Africa

Hi Guys,

I have contacted support twice in the last two days but have had no reply.

I am having the following issues…

404 Issue: Whenever I activate pretty permalinks I get 404 errors on all of the pages. It only seems to work with the default permalink structure. I have tried using the default menu as well as the custom menu but there is no difference.

Responsive Menu: I have tested the menu on iPhone and iPad and it is not working correctly. I thought it may just be with my site so I tried it on your demo site and it is giving the same problem. Basically when you tap on a menu item nothing happens. It seems like only the very last item or sub-items work but none of the others.

I have just downloaded your latest theme update in the hope that these issues would have been fixed but they are still apparent unfortunately.

I would really appreciate a reply as soon as possible.

SnoopyIndustries

Hi Freedomstudios,

Please let us know what the ticket no’ is so we can quickly see what’s up with everything you explained.

From what I can see the menu’s working fine so not sure what’s up with that, but we’ll surely get to the bottom of it.

Cheers

SnoopyIndustries

Just found it and replied so we’re good, just make sure to follow up.

Cheers

freedomstudios

Thanks, I have replied to the ticket with the details that you requested.

freedomstudios

Hi Guys, any news on the support ticket?

freedomstudios

Another day has gone by without any replies. Can I expect to hear from you guys anytime soon?

SnoopyIndustries

Just did so freedomstudios. I am extremely sorry for the long wait, this never happens with us usually but this time nature was against us a bit, everything will be fine though.

Cheers!

freedomstudios

Any news on the responsive menu issue on iPhone/iPad?

SnoopyIndustries

Hi,

I’ve just replied! Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi – sent you a few emails May 7, 10, 13th… Waiting for a response. Here are some of this issues I’ve been having:

1) Contact form- only the body is being sent – not the email address, name or subject. Also – Can I add another field like Company Name or Phone Number?

2) Responsive Menu seems to be broken when using an iPhone/iPad. The small menu box shows on the left and can be dropped down – but none of the items are clickable (seems like freedomstudios post above is having the same problem)

3) Accordion Tab shortcode is not working. It doesn’t show a tab just a link with my tab title + and it links to # (top of page).

4) For Team page – I want to set the column width to something like 4.. but have only 2 entries and center them on the page. Also – The image that I use for the Teams are not centered.

Please help as soon as possible.

Thanks.

Request 246

SnoopyIndustries

Hi Michael,

I’ve just replied, I’ll need a few info from you and we’ll make sure we get to the bottom of these. I didn’t however receive any update on the ticket in a long time, so I’m not sure what’s up with that, you should let me know when you send a reply to the ticket so I can make sure it got in.

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Danirub Purchased

HI there is a problem with the theme with RTL the breadcrumb it has to me moved to the left of the page how and i change ?

SnoopyIndustries

Hi Danirub,

Not that I know of. Send us a message at support@snoopyindustries.com so we can look into it.

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

I am using a logo that doesnt work in the Cinergy Social Footer widget. Would it be possible to give the option to add a reversed, or other alternative, logo in there?

Also, are you working on adding Facebook an Google+ to the Social widget?

Thanks a lot

SnoopyIndustries

Hi,

Please send us a mail at support@snoopyindustries.com so we can have a look and see what we can help you with.

Cheers

  • Has been a member for 0-1 years

Hi, I am thinking to purchase these WordPress theme. I have some questions to ask: 1. Does Portfolio is post? and am I able to change the SEO URL for each portfolio as per category? 2. Am I able to generate sitemap.XML file for whole site(static pages as well as portfolio detail and listing pages)? Which plugin will support your theme? 3. Do I am able to add multiple images for each Portfolio ? 4. “Latest case studies” on Home page, Can I add intro text below it or can I add link of static page or any post? 5. Does your theme support XML sitemap and Meta Tags for portfolio and Blog pages or other static page? 6. Does I can able to customize home page? As i want to remove “Our Team” section and replace with selected portfolio listing, but I need a background image above the portfolio same as you have for team section. 7. For Navigation, Does your code support three-level tree?

Thanks in advance for your reply.

SnoopyIndustries

Hi there,

1. Yes the portfolio is a custom post. Not sure what you mean with the url part though – please explain.

2. Of course you would, any sitemap generation plugin should work.

3. Yes.

4. You can add whatever you want below it, but at the moment it can’t be linked unfortunately.

5. Yes.

6. Yes you can highly customize the homepage.

7. Yes it does.

Cheers!

Default-user

Hi,

Thanks for your reply. For 1st point I meant: If Portfolio posts are Custom Posts, how can I change the Permalink to make it SEO friendly.

If title is ABC Post and it is in Category XYZ, then the link i want is www.sitename.com/XYZ/ABC. Is this possible and will all the custom posts be included in XML sitemap – we are planning to use “All in One SEO Pack” plugin or “WordPress SEO by Yoast”.

SnoopyIndustries

Hi Hemali,

Please send your message to support@snoopyindustries.com and we’ll be glad to help you sort this out asap.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

How do I get the fullwidth Quote to work? (I can only see left and right alignment options in the shortcode generator)

As seen here: http://labs.am-themes.com/Cinergy_HTML/shortcodes.php – Lorem para.

Thanks

SnoopyIndustries

Hi Buttonmatt,

Please send your message to support@snoopyindustries.com and we’ll gladly help you out.

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi, am looking for the short codes for the accordion as on this page? http://labs.am-themes.com/?theme=cinergywp please can you sent them to me?

thanks

c

SnoopyIndustries

Just answered. Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi there, am still waiting on a response to an email sent 2 days ago?

Please respond?

c

SnoopyIndustries

Just answered. Thanks!

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi, I sent a couple of emails with some questions about your theme on the 9th July my request numbers are 457 & 458. Any chance you could chase them up :whistle: :)

SnoopyIndustries

Hi Rod, just answered. Thanks so much!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • India
RajTWD Purchased

Hi,

I have purchased your product few weeks back. I had a few questions which I had emailed you a few times, however after a long long time I am still waiting for your answers to my question. It has been extremely frustrating waiting for your answers for 6 days now, when you finally say I will receive a reply in next 14 to 20 hours (that after a long wait and many email correspondance). My original request with questions was on 30 June.

I request you to kindly help me quickly or else I will have no option but to dump your code and do the entire site coding myself from scratch. I am extremely surprised to have encountered such service, I never had such problems with plenty of products I have bought earlier from other vendors on Themeforest.

Sorry if I am harsh, but you can imagine I am very frustrated.

Rajesh

SnoopyIndustries

Hi Raj,

I want to apologize here as well, but I’ve sent you the reply when I said I would, not sure what happened between me pressing send and you not receiving it. Please view the reply I’ve just sent and let me know asap if you still need help.

Cheers

RajTWD
RajTWD Purchased

Hi,

Its been 4 days now without a reply. It has been 1 month since my first email to you about the issues we have. In this time, rather than waiting for your reply, we would have coded the entire site. I am afraid, I am extremely disappointed with your services.

Kindly let us know, when are you going to help us in resolving the issues.

Thanks,

Rajesh

SnoopyIndustries

Just replied. The delay was caused by the weekend when we don’t work. Cheers

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