BigBangThemes

BigBangThemes supports this item

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80 comments found.

I don’t see how to update to your newest version – it is still showing: Theme URL : http://labs.am-themes.com/CINERGY_WP/ Theme Version : 1.1 Theme Author : SnoopyIndustries Is there an automatic update process? Also – on the mobile menu, when there are child pages under a main menu item, you cannot click on the main page. It is also that way on your demo site – see when you click on Portfolio – it doesn’t open that page just expands the menu below. Also on Blog, Speciality (FYI typo) Pages – same thing. Can this be resolved?

Hi,

The last version available for download is V1.1.2. Please make sure to install the Envato plugin included with the package for update notifications.

I’m not sure I get the other problem, on the demo if you hover over the menu item the dropdown appears, and if you click it you’re taken to a certain page. How do you want the structure to be?

Cheers

Hi,

Does your template is compatible with woocomerce plugin?

Regards Lucas

Hi Lucas,

Unfortunately it’s not.

Thanks!

Hi,. I have a problem on source code. When start revolution slider code show

tag before comment text.

Look like <!-THE END – logo + menu-> <!-THE END – header.html->

<!- START REVOLUTION SLIDER 4.1.4 fullwidth mode ->

How can I delete

tag before <!—START REVO….

Thank you.

Hi MasterCnyt,

Please send us a message at support@snoopyindustries.com with this problem followed by your url.

Cheers

I send a message to your email adress. Please give answer quickly. Thanks.

Just answered, thanks!

I just got the theme. I have 2 questions. 1- I translated the theme, copied po and mo files to languages folder, but nothing changed. It seems nothing wrong here. 2- Where is Facebook social button? Also it will be better if the social buttons will be in their original colors not all of them blue.

Thanks.

Hi,

Please send the request to support@snoopyindustries.com so we can help out.

For no’1 you need to do Step 2 -> Step 4 from this: http://code.tutsplus.com/tutorials/translating-your-theme--wp-25014

For no’2, I’m not sure what you mean but I’m happy to help if you send us more deets.

Cheers

Hi,

I just purchase this theme. When I installed it, it said there are three plugins required. I installed the two of them, but the Revolution Slider can’t be installed.

I tried to copy the plugin using FTP. After I did so, I tried to activate the Plugin. But there’s a error message said that: “Plugin could not be activated because it triggered a fatal error.”

Please help me to solve this problem.

Regards

I tried to upload the theme through the dashboard, and again it gives me the error message: “Fatal error: Maximum execution time of 10 seconds exceeded in /home/a8158902/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 187”

I don’t know what causes this problem

Hi,

You should contact the hosting company and see what’s up with that, if they can’t help you out then send us a support ticket at support@snoopyindustries.com

Cheers

Cinergy use the theme, however my blog pagination does not work. What might be happening?

Hi,

Thanks for contacting us, please send this inquiry to support@snoopyindustries.com

Cheers

I can’t figure out how to change the color of the navigation menu for mobile devices. I need to know how to change it when the mouse scrolls over it.

Hi,

Please send over your ticket number so I can check.

Cheers

Ticket #849

Found it! Replying as we speak Thanks!

I am interested in all of my internal page using a different rev slider than the homepage plus I would like to have the sidebar on. I have attempted to use the default page template. Is there anything that you can help me do.

Also, how do I remove the footer at the bottom of the website.

Hi,

Please see the reply to your other question, we’ll solve all as soon as you send us the details.

Cheers

How do I get rid of the orange line when hovering over the navigation menu? Plus my navigation menu appears to not be evenly distributed.

Hi,

Thanks for contacting us. It would be really useful if you can pack all 3 of your queries in a support ticket and send it to support@snoopyindustries.com along with your URL and login details so we can help you faster.

Cheers

I have sent several requests to your email but no one has replied…can someone help please.

Hi,

Could you send us your ticket number please?

849….

Just answered. Thanks

Hey, After I setup the menu on the upper right corner – I have a really thin white line between the menu’s bottom orange color (when hovering with mouse) to the Slider itself. How can I get rid of that space so the menu links touch the slider like on the demo version?

Thank you.

Nevermind, solved it. if anyone needs this – You’ll need to go into the slider’s options and change the position from -10 to -30.

Hi,

I’m glad you’ve solved the issue, let us know if we can help with anything else.

Hi happy new year,Is RTL supported?

Hi,

Happy new year, yes it’s RTL supported.

Cheers

Hello support, I wanted to say thank you again for assisting me back in November. I have another question today: If I buy this stand alone plugin Visual Composer will that work with this theme?

It’s found here: http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431

Thanks :)

Hi,

Yeah Visual Composer will work with Cinergy, but you will sometimes have to alternate between using that and using our shortcoder.

Cheers

Ok great, thanks again :)

Danirub

Danirub Purchased

Hello is there away to set category for Services? That on home page i will have 9 facts and another page i will have more?

Hi,

Unfortunately that’s not an already built function of the theme, if you need us to help with that we can help, but it will have to be for an additional fee. Otherwise you could hire a freelancer for this.

Have a great day!

Do you have demo content? How is it installed?

Regards, Peter

Hi Peter,

We do have sampledata, it’s an easy process to import it from a file attached in the package.

Cheers

Thank u for the quick reply

You’re very welcome.

Also where do the icons come from? (for exc Font Awesome?)

Regard, Peter

if you are looking for a theme that is more compatible with icons etc, this would be a way better choice. To be honest Cinergy is a bit dated although still beautiful. http://themeforest.net/item/elara-multipurpose-wordpress-theme/10069949

Is there a wide range of icons?

Hi Peter,

For Elara, we’ve got the full set of FontAwesome icons available in our icon generator UI, so it’s extremely easy to use them.

Danirub

Danirub Purchased

Hi there is a error in /wp-content/themes/cinergy/functions.php on line 691

Hi,

Thanks for the notification, we’ve just issued an update which should be out some time in the next 12 hours, make sure to update and you’ll be set.

Cheers

PS: Please don’t forget to rate our item here: http://www.themeforest.net/downloads

Hi BigBang,

Is this theme translation ready?

Cheers, - Frank

Hi there f1websites!

Yup, the theme translation is ready :)

Cheers!

Cheers! :)

We also have the same issue with the contact form:

all we get is Wordpress and the copy in the content box? Please advise how do we fix this?

thanks

c

Hi,

Please send us a message to support@bigbangthemes.net so we can see what this is about. Include your purchase code, url and login details.

Cheers

Hi there:

Does this theme support multisite? I’m able to import and link to the sample content in a single Wordpress instance, but if I enable multisite the current post types link to 404 pages. After installing the Custom Post Type UI, and creating new post types, these still link to 404 pages. Is there a theme option/setting? Or is multisite not supported with Cinergy?

Thanks in advance.

Hi,

PLease send us your purchase code url and login details to support@bigbangthemes.net so ew can have a look

Cheers

Hi there!

I did email you about this but in doing some reworks of post types with some switch to blog references—that’s not the biggest issue I’m finding.

It appears that isn’t set up for multisite. If I go to a sub-site I can’t edit the page in the sub-site, the admin panel will keep me on the main site, and when I edit the page, it takes me to a blank post within the main panel. I’ve been working in a child theme for about a week, I just wanted to bring it to your attention since you couldn’t answer me about multisite in my previous post—

Thanks.

Hi,

Can you please send me your ticket id?

Thanks

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