An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Cubell

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Cubell:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new Wordpress versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How Do I Update Ciola To The Latest Version?

Whenever there is a new version of Ciola available you can easily update your site to the latest version by following these steps:

1- Deactivate Ciola in the Themes section of your Wordpress site (This can be done by activating any other theme)

2- Delete the Ciola theme from your website

3- Upload the new version of Ciola and activate it

All your settings should remain intact (menu settings, theme option settings, etc).

If you run into any problems, please do not hesitate to open a ticket with details of the issue – http://cubell.ticksy.com

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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