101 comments found

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
  • Italy
iachia Purchased

Hi Bebel, I tried your support forum but every question posted there either goes unanswered or get a generic answer that is totally useless.

There are 2 bugs in your theme: 1) homepage circles are not working properly on mobile devices: when viewed on a smartphone the circles are not round anymore and the assume a weird shape. Just test your demo site to see what I mean. The only answer I was able to get from you is to manually disable responsiveness of the circles but that is not a solution. This theme is supposed to be responsive so I (and others) want the circles to work properly on all screen sizes! THE SUPPORT FORUM IS FULL OF PEOPLE WITH THIS SAME PROBLEM!

2) Also please look into this problem with iPad: when you move from portrait view to landscape view (or vice versa) the navigation link background goes all out of place. For example in you are on the home page in portrait view and you switch to landscape view the navigation link background goes all to the left of the screen.

It is really annoying to get zero support on this. This is not about customization. It is about the basic functionality of the theme that should have been there from the beginning.

Bebel

Hey,

I am really really sorry for the trouble you have with our theme. We know of the issues and our programmer is working on a fix to solve these issues. An update should be ready in the next days! You will get an automatic email through envato once the update is online but I will also write you before we submit so you can use it asap.

Again, I am very sorry for the problems!

Thanks, Bebel

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Romania

Hi there, I have just purchased your theme and i would like to have the wordpress dump xml file in order to easily personalize the content from the existing demo data. The theme is blank right now. Please let me know a.s.a.p. Thank you in advance and keep up the good work. Regards

Bebel

Hey,

thanks for purchasing CircleLaw! We don’t offer a XML dummy for this site I am afraid. But it is really easy to set everything up with your own content and doesn’t take long! If you take a look at the help files you will notice that we included videos showing you step by step how to set everything up. Again, this should take no longer than half an our or so if you have your content ready!

If you need help with anything please let me know!

Cheers Bebel

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Italy
alefibs Purchased

Can’t find XML dump… i can’t create all page to myself.

Please HELP.

Bebel

Hey,

thanks for purchasing CircleLaw! We don’t offer a XML dummy for this site I am afraid. But it is really easy to set everything up with your own content and doesn’t take long! If you take a look at the help files you will notice that we included videos showing you step by step how to set everything up. Again, this should take no longer than half an our or so if you have your content ready!

If you need help with anything please let me know!

Cheers Bebel

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Romania

Thank you but this is very unfortunate. All other sellers offer their demo backup xml dump file in order to allow customers easily modify the theme from existing data. It is not a privacy concern, it is not a security issue so why don’t you offer an xml backup? It takes less than 30 seconds to export demo data from your demo template. As i have seen here there are others who need this.

Bebel

Hi,

you are right :) I will create a xml file this week and make it available. The problem is that I can’t just use the xml file from the preview because it contains images that we bought a license for. This license doesn’t allow us to distribute the images though. Also, if you are using these images and the site we bought the images from asks you for the receipt of your license purchase you would infringe their copyright.

In the end you are right though – we should have created one and I will do that this week :-)

If you need help with setting up your site please feel free to contact us and we are very happy to help!

Thanks, Bebel

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Hi, great Theme – congratulations! The padding-top of circle-list ist very high. How can I decrease the top-padding? Also the line-break of lists comes after a few words. How can I fix this? Please see screenshot: https://dl.dropboxusercontent.com/u/31220908/issues/ul.jpg

Thank you!

Bebel

Hey,

for technical support, please register at our support forums. http://support.thebebel.com

Thanks!
Bebel

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
  • Italy
iachia Purchased

Hi, after the latest update the theme is now unusable in internet explorer 10 as when you try to click on a sub menu page the link disappears as soon as you leave the top page.

You sometimes can get to the submenu if you move the mouse really quick but that is obviously not a solution.

Please provide a solution as fast as possible as this bug is really hurting user experience.

Bebel

Hey iachia,

sorry for the trouble – we tested it with iE 10 and it works perfectly for us. Would you try to make a hard refresh and maybe empty your cache?

If this doesn’t solve the issue for I would really appreciate if you could send us a screenshot so we can see what’s wrong!

Thanks, bebel

iachia
iachia Purchased
Hi, I installed version 1.7 and cleared cache and temporary files. I still see the issue in IE 10 Scrrenshot from IE9: https://www.dropbox.com/s/25wyzbd364cz2lh/IE%209.png Screenshot from IE10: https://www.dropbox.com/s/hvfkwq2aykiiyip/IE%2010.png
  • Turkey
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Have Demo Content?

Bebel

Yep – a xml file in included in the zip folder

Thanks, Bebel

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I was just about to purchase your theme when I realized you do not offer dump xml at this time. Any estimate when the dump xml will be available?

-nn

Bebel

It’s available since the last update :)

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Just wanted to know how to adjust the height of the AREAS OF WORK thumbs, tried but images are deforming. I would appreciate if someone could help. Thanks

Bebel

Hey,

thanks for your purchase! Did you try to post the question in our support forum? The programmer will answer all questions over there :)

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Very bad customer service and confusing theme for beginner. I will pursue a refund as I was never able to get the theme downloaded. Lot of wasted time logging into a support site that had nobody there to help.

Bebel

Hey,

sorry you have had trouble with downloading the theme. What seems to be the issue? You can navigate to “Downloads” in your themeforest profile and click on Download. :)

If you run into any other issues, please let us know.

Cheers
Bebel

Default-user

I would like a refund please

Default-user

I do not plan to use this theme and found it very time consuming and difficult. Would you please refund the purchase price to my card. Please contact me at 417-522-3797. Scott

Bebel

Sorry you feel that way.

If you want to issue a refund request, please contact envato support (owner of this marketplace). You will find more information at http://support.envato.com/index.php?/Knowledgebase/Article/View/256/55/can-i-get-a-refund-for-an-item-i-have-purchased

Cheers
Bebel

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
  • Israel
webclub Purchased

hey, i dont understand why you dont include a demo version in your d/l version as i had on other themes , i dont understand how you did the homepage and the Area Of Work….. ;-(

Bebel

Hey,

in the latest update we have included an xml file :)

Cheers
Bebel

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Front Page Issue (only with IE 10). Hope you can fix: When you change the browser page width and make it quite small, then there is a big space below the three circles and the bottom of page. Problem appears with IE 10 only. Can you please fix it? Thank you!

Bebel

Hey,

we are on it – I wrote to the programmer :)

Default-user

Great – thank you!!

Bebel

Hey – we have some trouble getting this error. Could you provide a link to your site so we can have a look? Thanks :)

Default-user

Problem is also on your demo site. Should I make a video for you?

Bebel

We found it and already uploaded a fix to ThemeForest. You will get an email from themeforest about the new release and can then download it from the dpwnload page :)

Sorry for the trouble and thank you so much for your patience!

Bebel

Already approved! You can download the fixed version now :)

Default-user

Great, thank you!! Do I have to change the whole theme folder or can you tell me which files to replace? Thank you!

Bebel

Hey – best you just upload the whole theme if you didn’t make any custom changes :)

Default-user

I made some changes in CSS. Font Size/Color – also I changed box-shadow and some other things.

Bebel

Hey – add this element #slideshow { height: auto !important; } to css file. That’s it :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I posted my question on your forum but I am not getting any response. Can you help me with the problem:

Hi take a look at: http://mcneallegal.com/child-relocation/ If you now click on the Title, you see that the link will take you to: http://mcneallegal.com/child-relocation/single.html which does not exist. How can i fix this? P.S/ permalink settings look fine. I did not change anything there. Why is the post adding /single.html to every post title?

Bebel

Hey,

sorry for the delay!

I see the problem seems to be resolved! Was it a server configuration issue?

Cheers
Bebel

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

I’ve got somewhat of a crisis here and am hoping you can help me out quickly as we need to show this site to the client tomorrow.

Everything was working fine and then all of a sudden the home page items started displaying on two lines.

Take a look here http://67.164.102.23/grashow/

Can you please advise how to fix this issue?

Thanks, Cris…

Bebel

Hi,

everything looks fine here! Seems you have fixed it, right?

Cheers
Bebel

Bebel

Hey, Please post your question in the forum if you still experience trouble. The programmer will be with you asap! :)

Thanks Bebel

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Poland

Writing on the forum does not make sense. There is no answer to the questions. Please tell me how I can change the font size in the menu: Home, Pages, Clients … I look forward to your prompt reply. Regards @ ndrzej

Bebel

Hey there,

sorry for the trouble. Our support in the forums is not up to our standard lately. We are in summer time right now and are short on staff for this theme.

It is pretty simple to change the font size by changing the CSS. Add this code to your style.css at the very bottom:

#nav > div > ul > li > a {
font-size: 14px;
}

Adjust the pixels to your needs.

Thanks a ton!
Bebel

lizak335

Please give me the name of the file. Then I will find the line. Thanks.

lizak335

Ok I did. One more thing. Now you need to change the size of the menu button. Where do I change this?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I have already posted on the support forum but I have no answer so far. So, I repost here in case you could give me a solution. I use wp 3.6.1 I get the error when loading the page http:/sitename/wp-content/themes/CircleLaw/CircleLaw/js/script.js.php?ver=3.6.1 500 (Internal Server Error) As a result I get no rotation on the background images. Can anyone give a solution? If there is no solution, could I get a refund please?

Bebel

Hey,

do you use the theme as a child theme?

The path name is weird, there are two times CircleLaw in it.

http:/sitename/wp-content/themes/CircleLaw/CircleLaw/js/

The normal one would be

http:/sitename/wp-content/themes/CircleLaw/js/

Thanks
Bebel

Default-user

No I don’ use it as a child theme. I do not know why there are two folders CircleLaw. I will fix this manually and report.

Default-user

Ok problem fixed, rotation is back. Thank you for the reply!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Poland

Ok I did. One more thing. Now you need to change the size of the menu button. Where do I change this?

Bebel

Hey,

this usually gets changed automatically by javascript. But you can change it manually. Open js/Navigation.js and change in line 6

overlap : 20,

the 20 to a bigger number.

Cheers
Bebel

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi Bebel,

Any idea what is causing the error:

Warning: array_reverse() expects parameter 1 to be array, boolean given in D:\Hosting\11391770\html\wp-content\themes\CircleLaw\single-portfolio.php on line 12

You can have a look at: http://amgpartners.com/?portfolio=jojo

Let me know that’s quite urgent.

Thanks,

Bebel

Hey,

this is actually not an error, but only a warning. Please disable the debug mode of your wordpress installation, and it will not display any longer.

I will ask the programmer to fix this one in the next update – it is no major issue, though.

Thanks for letting us know!
Bebel

P.S. This warning will disappear, once you added a second portfolio item :)

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hi Bebel, sory I do not know a good english. My question is about team page. I added does not like people who want to be listed on the page. For example, in the first place, Daniel, I want to come second place in the Mark. However, in “random” order page lists. How do I make a sort as I want to?

Bebel

Hey erkansck,

you could do that with a plugin, like this one: http://wordpress.org/plugins/post-types-order/

Cheers
Bebel

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I ask you, I have a possible client to use this theme, but, my client says he wants a website where their own clients will have a code to enter and see the status of their law suits.

This would work this way:

The lawyer puts the info about that law suit and the client with his code enters at the website and sees it, this way, he doesn’t need to call the law office to know about his law suit.

It can be a code of maybe a login and password (to the lawyers clients).

Is there anyway of doing this with wordpress? A plugin maybe…

Thanks.

Bebel

Hey,

unfortunately, only Silvio, our most recent law theme supports this feature:

http://themeforest.net/item/silvio-lawyer-business-wordpress-theme/5265729

Cheers
Bebel

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