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I’m interested in this Theme. I’m considering purchasing it, since the support is good and I like the desgin. Since we are no City, we would need some changes, like “from the mayors office” etc, is it possible to change them into something else?
Yes, minor changes like change of text somewhere or color can be done by our support team, but we are not offering any customization of code or function.
For more questions please contact us at
Issue with the Mega Menu download invalid URL, and same for the Twitter feeds URL, states they are both invalid. Can you please assist.
NM, I figured it out. Disregard
We provide all technical support through our ticket system at http://crunchpress.com/support It provides better tracking and help you receive a fast response. As these are tech questions, please open a ticket.
Any plans on getting your support site up?
Hi, Sorry for inconvenience.
Its up and running fine now.
Hello. I have a question. I purchased a theme and it came with LayerSlider. The version of LayerSlider is several versions old and is pretty much worthless with WP 4.1.1. LayerSlider needs to be updated to the most recent version to resolve the issues I am having with it, can you provide this update? If not, I will have to purchase the latest version for $17, and I feel that if you bundle plugins with your theme you should provide an update access to the latest versions of a “required” plugin within the theme. Please help with this. Thanks
Yes, We will update the layer slider plugin for you. Please open a ticket at http://crunchpress.com/support
Provide us the login details our supports representative will update the layer slider plugin for you or will provide you the updated layer slider plugin.
Great theme, couple of questions:
I have changed the colours as per the theme but there are loads of areas that don’t change, the menus still flash red when you hover over them and are red all over on a mobile, there are many areas on the footer which stay red too
on a front page where the events are listed there is a map link but it is blank?
Thank you for appreciating our product.
No need to worry We provide all technical support through our ticket system at http://crunchpress.com/support It provides better tracking and help you receive a fast response
Can’t say enough about CrunchPress customer service. Prompt and courteous It’s above outstanding.
Thank you sooo much!
Thank you very much for your kind words and for your appreciation.
Its going to inspire us to serve our customers even more better
can the header be changed from grey to something else like placing a logo in there. I just cannot find any documentation on this at all.
If you want to change the header color then you need to make changes in CSS file.
Please open a ticket at http://crunchpress.com/support It provides better tracking and help you receive a fast response
I have tried for four days to get support for this theme. It is VERY POORLY DOCUMENTED.
Here are the issues that I am having, that you should think about before purchasing:
- There is NO DOCUMENTATION for the mega menu plugin. Usually there is something, and at the very least you can go to the developer’s site. That is a dead link.
- The backend is is super glitchy and the ajax boxes to edit contents of the elements to put on the page show items from the stuff behind the boxes, so it is very hard to see what you are doing.
- Shortcodes from other developers do not work.
- Filter news by category DOES NOT WORK in the Alert line on the home page or in the News widget in the sidebars. Every category shows up.
- The tabbed content option does not let you load live content, like the calendar or recent news, into the tabs, or at least I cannot see how to do it.
- The home page slider has a flash of unstyled content when you load it which looks really ugly.
I highly recommend you read all comments before purchasing this theme.
I am sorry for your bad experience with the theme.
No need to worry we will resolve your all mentioned issues. I suggest you to stay in touch with our supports team they will figure out your issues.
I have the same problems that Marida has. Will there be an update?
Yes, We have plan for the update ASAP with all the issues fixed in the theme.
The translation does not work with the Loco translations. Both the theme and the plugins. My server is multiple domain setup but the theme is use on one domain.
We provide technical support through our ticket system at http://crunchpress.com/support
Please open a ticket there and our support team will help you with your translation issues.
I am having a very hard time getting this theme to upload and the support form will not send. Can you help? firstname.lastname@example.org
Please open a ticket at http://crunchpress.com/support
If it doesn’t work for you, please email us at
i intend to purchase this theme do help with customization support ..and how often do you release updates and hope access to the updates are included when purchased
We release periodic updates to keep theme updated and compatible with new releases of WordPress. You will have access to future updates, its included in purchase.
We back all features advertised at theme sales page by our free customer support. However customization, specially large customizations are not part of the support.
How do I remove meta data like author name and date from the home page?
We provide all technical support through our ticket system at http://crunchpress.com/support
Please kindly open a ticket with your WordPress site URL. Our support team will help you with this issue.
I am registered user of crunch press support but when i submit new ticket it show me “Sorry, that purchase code is for a different Envato product.” i am submitting correct product key. How i submit new Ticket? my registered mail id is email@example.com
There are 2 products.
1. City Government HTML Template
2. City Government WordPress Theme.
When you are submitting ticket please make sure you are selecting the correct product i.e, City Government – WordPress Retina Theme.
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