57 comments found

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

My site won’t get past the pre-load error! Please help.

AVAThemes

Can you please send us an email at avathemes@gmail.com

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

I have just bought this template. By editing the “index” file (Template>Video>Index) in notepad, I was able to change the text as I wanted but I don’t understand how to change the countdown – days, hours and minutes before launch. Can you please help me? This is what I see:

</script>

<script type="text/javascript" src="javascripts/jquery.countdown.js"></script>
<script type="text/javascript">
    $(function () {
        var austDay = new Date();
        austDay = new Date(austDay.getFullYear() + 1, 0 - 1, 26);
        $('.countdown-container').countdown({until: austDay});
        $('#year').text(austDay.getFullYear());
    });
</script>

Thanks Sarah

AVAThemes

Sure, what’s your launch date ?

Default-user

Hi Thanks for the quick reply! I ve just sent a similar email to avathemes@gmail.com :). The launch date is 1st of September 2013

AVAThemes

We’ve replied your email.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello, I want to buy this template and let me know if you already fixed the problem with firefox in preload.

AVAThemes

We have, it should be working for you as well.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Hi,

I’ve think your template is displayed wrong when using Chrome. Seconds are displayed below other numbers;/

Please take a look at screenshot (looks the same with your demo link at themeforest). It works perfectly on Safari/Firefox.

http://oi43.tinypic.com/4kiahl.jpg

Also how I can change date? I’ve checked line 48 but that makes no sense for me…

AVAThemes

Hi there,

thanks for letting us know. we’ll check the site and we’ll publish an update very soon.

As for the date we’ve answered that question already here in the comments but if you need further help with it just drop us an email at avathemes@gmail.com and we’ll help you out.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hy is it possible to put a link on a vimeo instead to put the mp4 on the server?

AVAThemes

No, not at the moment.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Did you guys fix the Chrome issue? I want to buy this, but on chrome the “seconds” look horrible. They are lower than all the other numbers.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
KYS Purchased

It doesnt work on firefox. Getting stuck on the loading page..

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Maldives
olbaid Purchased

2 questions: i need to change the language of the year, month and so on of the countdown and to tell you that the e-mail form does not work. I only changed my address on the php and it sends me to a page to fill the correct information…... please help me, i sent you a mail 5 days ago ! thanks !

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
sicadera Purchased

Hi there and congratulations on this neat design.

I have a question that normally i should search alone for the answer, but i am really in a hurry and if it easy i would appreciate an answer.

I am testing the video edition. on desktop i see a video background, on ipad an image.

is it possible to center the video (for desktops) AND the image (for tablets, phones, etc.)?

I mean, that when i resize the window, the image or video to keep its center on the center of the current window dimensions.

Thank you for your time in advance.

Sicadera

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
rayzelli Purchased

I just bought this template… great job but I cannot change the date to my launch date,

AVAThemes

We’ev just replied your email.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Tinndahl Purchased

I also seem to have problems correcting the countdown, my launch date is september 1 2013

AVAThemes

If the date is September 1 2013 than the code should look like this:

new Date(austDay.getFullYear(), 1 – 6, 26);

More details here: http://support.avathemes.com/knowledgebase/how-to-change-the-countdown/

Default-user
Tinndahl Purchased

Great, thanks.. it’s all good now

Default-user

what if the date is the 20 of january 2015?

  • Bought between 500 and 999 items
  • Exclusive Author
  • Has been a member for 5-6 years

It would be awesome if your instructions explained how to change the date, or if you actually answered some of the questions here so that we didn’t have to keep bugging you with the same questions. I want to launch the site an about 2 months, can’t figure out how to make that happen. Also, how do you get the video to work? Mine doesn’t play. I think I’ll have to just find another template as this is too difficult to figure out.

AVAThemes

We’ve posted an article about how to change the date, here’s the link once again: http://support.avathemes.com/knowledgebase/how-to-change-the-countdown/

kiratakenouchi

Thanks for the help on the date.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
kingmo Purchased

Hi, I sent you a message a few days ago regarding the video. I am having trouble getting it to work. Could you please get back to me as I need to go live asap. Thanks

Default-user
kingmo Purchased

It has been almost 2 weeks and I have had no reply to my query, can you please reply to my message.

Default-user
kingmo Purchased

Still no reply, Pathetic service.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
conte Purchased

hi,

how do I insert a video background? can i use youtube? why is the timer position and size completely different from the demo? this is my site: http://die-basis.at/launch/

thanks conte

AVAThemes

I’m afraid you’re asking the wrong author for support. The theme on your link is not ours.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
kingmo Purchased

I have now had two queries with your template, including an error with the youtube icon, yet on both ocasions you have failed to reply.

I would advise all to avoid purchasing templates from AVAThemes, as their service is beyond poor.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
moatl Purchased

Hi! I just bought this theme and we were able to set the right date for the countdown – but it’s not counting backwards. Only if I reload the page it shows the updated countdown – but still static. Isn’t it supposed to run backwards while people visit the page??

Help would be really appreciated!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello everyone, i see some of you are having troubles with the date. In the line 48 in SlideShow Template or 68 in Video Template just change this line austDay = new Date(austDay.getFullYear() + 0, 9 – 1, 25);

0 is the years, 9 is the month and 25 the day. if your website will be ready for dec 25 just type

austDay = new Date(austDay.getFullYear() + 0, 12 – 1, 25);

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