An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by AVAThemes
Additional information from AVAThemes:
Our Knowledgebase has all the information you need to get started as a buyer of our themes. The Knowledgebase Center has tons of videos, tutorials and demos available to help you with your theme. Just type in your question and go!
If you did not manage to find the answer in documentation and still require assistance, please contact us directly via live chat or support ticket.
Once you submit your Support Case you will receive an email notification, which includes your Support Case reference number and the approximate length of time it will take us to contact you in regards to your Support Case. Please save this email for your reference.
Our live chat support is available Monday through Saturday from 2AM – 3AM EST & 9:30AM – 10:30AM EST. When you visit our knowledge base, the “Chat With Us” link will appear at the bottom of your screen! Our live chat support is available for fast access of users and answering general, sales and light technical issues. If your computer is smoking, that is NOT a light technical issue. Please, mind, if the question is too specific, you may be asked to open support ticket for further detailed investigation and check of our tech engineers.Support for our items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Support for third party software and plug-ins
- Customization and installation services
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.
|Created||14 January 13|
|Last Update||25 May 13|
|Compatible Browsers||IE8, IE9, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||HTML Files, CSS Files, JS Files, PHP Files|
|Tags||Responsive HTML5 template, coming soon, coming soon template, html5, html5 video, responsive, responsive template, under construction, under construction template, video background, video background template, website template|