An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by LioIT

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from LioIT:

Pre – sale question. Support forum is available to buyers only (purchase code is required to submit ticket) but if you have any pre-sale question, please use the comments section below theme.

Support includes:

  • Responding to questions or problems regarding theme and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Full Installation and Demo Content Import services

Item support does not include:

  • Support for third party software and plug-ins

For themes customization, and installation requests, you can contact us on our main support email address: “support@lioit.com”.

Support is handled everyday, from Monday to Sunday, and usual response time might vary to a maximum of 48 hours.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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