36 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • Russian Federation
http://support.promokit.eu/ not workin but I need some support & may I write in Russian or eng is better?
trixati

now our site is working. we restored support

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Thanks Fred for you full support during all the process, the theme now is ok

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
iyavan Purchased

several questions:

1 – The price listed is different from the record when I have discounts

2 – As the upgrade to version 1.1?

3 – times for responsive version

thanks

Default-user
iyavan Purchased
http://support.promokit.eu/ not accept my code to support purchase
trixati

Hello 1. Problems with displaying the prices we are now solving 2. To upgrade to version 1.1 you need to replace the files in the file (https://www.dropbox.com/s/fdmgidpl8oksntp/update1.1.zip) 3. Send me your purchased code on my e-mail 4. Responsive version coming soon Regards

Default-user
iyavan Purchased

hello, have resolved the problem price?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

For this theme does not appear subcategories on the page. I need to appear these. Can you help me?

Many thanks.

trixati

Hello.

Please register in our support bug tracker http://support.promokit.eu and create a ticket with details of your issue. We will help you to solve it.

Default-user

I tried but says that the Item Purchase Code is invalid.

trixati

could send your Purchase code to my mail?

Default-user

You received my email with my Purchase code?

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

where you set the display of products Products List and Grid View?

And ‘possible to decide whether to display as the default list view or grid products?

thanks

trixati

Hello,

Product view you can choosing on category page, and for default view you can choose in the Theme settings module.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
marraz Purchased

Hello, I’ve problem with the theme settings module. Buttons and Text customization doesn’t work. I am not able to modify colors or fonts… By the way, I tried to register to support.promokit.eu but I got “wrong Item Purchase Code” message.

Thank you

trixati

Hello, Sorry for that, we had some problems with support registration. Now it should work fine. Please try again.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’m trying to sign up for support but the form is telling me that my purchase code is wrong. Can you please contact me so we can figure this out? Thanks

trixati

Hello. Please give me your purchase ID and I’ll check the issue with registration in our support.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Brazil

Nice.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Brazil

How to configure the twitterwidget module?

There’s a message there saying “Look at this video from our partner how to get Twitter API keys what you need above:” but above this message there is just a blank space…

trixati

Hello,

Sorry for the late reply, if you can not see the video here is the link to it in YouTube https://www.youtube.com/watch?v=5PUC9yGS4RI , if you have another Problem, try reinstalling the module. to fully support register on our portal

Best regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
I send four tickets to the following support site. No one answer my quesions, thats the worst support service i ever had. Please donot buy, you will not get any help from them. http://support.promokit.eu/
  • Spain
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items

I am triying to update the shop of one customer using the 1.6 version of this template, but i find some bugs (?). For example, the slider in the homepage is not showing. No way to show it… Left column is gone too. Modules are correctly installed, configured, but if you take a look at source code when loading that pages, left column and slide are emtpy.

If you are thinking to update to PS 1.6 keeping this template, think twice before.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi. I just purchased this and installed in on a fresh install of 1.6.0.5. Granted, i have not done much configuration yet, but right off the bat:

1. I noticed there is no search area to type anything although there is a search icon. 2. Also, the search icon overlaps and covers the social networking icons on top of the page. (it appears to be because of the size of the logo (image). I made the logo smaller and the overlap decreased, but it is still there. It basically doesn’t handle the image logo vs. “text” logos. 3. i don’t see store information in the footer. i need to see how to find out how to configure it. 4. I just started so i will put my observations as i go forward.

Default-user

Continuing: #5. just had to disable the Newsletter block because the images didn’t load properly. Even at recommended size. There were 3 areas with pictures: VIP, Social, and Advert. I upload an image for one, it removes the picture for the other…spent 20 minutes before i quit and disabled it

Default-user

Continuing: #6: Advertising Minic Slider (Promokit Edition)- leaves much to be desired. the pictures separate in 2 in the bottom 1/3 of the photo as the slideshow is played. There is no guidelines as to what the image size should be. If the pic is too large, it does give you an tiny error message (on top) that is very hard to see. Very unintuitive way of giving error msgs.

Default-user

for #6 above, here is the picture of what i mean https://www.shopcottage.com/misc/Error_Image2.jpg

Default-user

Continuing: #7 – the little orange up-arrow in the right hand side bottom of the page that is supposed to take you up to the top of the page doesn’t work. Clicking on the button does nothing.

Default-user

Continuing: #8 Theme Setting patterns does not work. At least i can’t get it to change any of the patterns.

Default-user

Continuing: #9 minic slider v3.0.3 – by minic studio – DOES NOT SLIDE. it just stacks the pictures on top of each other.

Default-user

Continuing: #10 – Elastic Slider DOES NOT SLIDE. it just stacks the pictures on top of each other. – could this be just me??? i am using latest version of FireFox and Chrome and see all these issues.????

I wish i could get my money back!!!

trixati

Hello, Register on our support site http://support.promokit.eu/ fill out the form with your personal information please and we will solve your problems. Best regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

OK I think i am going to not waste my time anymore on this and quit. Chalk it up to BAD purchase!!! Not recommended.

Default-user

I may downgrade prestashop and try it again, but waste of time and money so far.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
tajned Purchased

Hello and congrat for this beautiful template. I have just uploaded it but it is not displaying correctly. The slides photos showing all at the same time vertically and all the other modules are kind of messy :(

trixati

Hello,

Could you register on our support site http://support.promokit.eu/ and leave your personal information (web site and access to your back-office). We help you with all your problem

Best regards

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
tajned Purchased

Hello, I’ve sent you a PM and posted a message through the forum: I need help. -The slide on the homepage is not displaying properly. -I’d like to change the top logo to a photo Please can you answer me ASAP, thanks in advance

trixati

Hello,

You already have answer on http://support.promokit.eu/ check your topic

Best regards

  • Exclusive Author
  • Has been a member for 2-3 years
  • Sold between 10 000 and 50 000 dollars
  • Europe
  • Bought between 10 and 49 items
  • Referred between 200 and 499 users

very cool;

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