ThemeForest

Support for Clean HTML CSS Template

An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by themeton

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from themeton:

Thank you for purchasing my file. Support is not compulsory for Envato authors, but it is provided out of good will. And support purpose is to help to understand how themes are work and direct customers to right way, It isn’t make any customization. So please be patient & respectful and follow this steps how to resolve your issue:

Read the theme documentation, you can get some helpful information from there. Please make sure you are using our theme with latest version and all plugin disabled then please active one by one then problem persist again post request. Visit FAQ page of the theme and check answers Use Forum Search function to find the issue that i resolved before. Please try to find some of similar issue and solutions in Screen Casts. If you make sure all of above steps then post request on support forum.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Best regards, ThemeTon

Frequently Asked Questions

I’ve removed the colour picker but after that i’m not able to change the background… Could you help me?

Please just add header-trans class after on your header, bottom, footer-bottom areas. Also you need to set selected color on line 247 of the style.css. If you want to select pattern background, you should change header-trans class with head-pat1. Number value can be up to 12.

Thanks

I’m trying to add our twitter account on the footer, I changed the username on the js/jquery.tweet.js file but still doesn’t work.

How can I do that?

Well, lets open js/scripts.js file and find down $(".tweet").tweet({}); function there. Then you should set user name instead of default. That’s it!

Thanks

Hey! I love the template! but I can’t seem to get it to work with Wordpress… I’ve done everything I know how to do and it won’t show up at one of my themes… I uploaded it directly from my hosting account b/c it won’t let me upload it from the WP admin. It shows

Warning: fopen(/home/youth/public_html/wp-content/themes/clean-html-css-template/style.css) failed to open stream: No such file or directory in /home/youth/public_html/wp-includes/functions.php on line 4284

Warning: fread(): supplied argument is not a valid stream resource in /home/youth/public_html/wp-includes/functions.php on line 4287

Warning: fclose(): supplied argument is not a valid stream resource in /home/youth/public_html/wp-includes/functions.php on line 4290

Broken Themes

thoughts.? Thanks

Hello

It is a just HTML version. It doesn’t work on WordPress. You should convert it to wp theme or use/purchase wp version on your site.

Thanks

How can i disable the demo colorpicker?

Lets open up index.html file with text/code editor.

1. Removing HTML , Please go to the body tag starting. You should see division called schemas class. Remove it.

2. Removing JS, Go to the IMPORTING SCRIPTS section at top of file. You should see eye.js, utils.js and colorpicker.js scripts including above of the scripts.js file.
<script type="text/javascript" src="colorpicker/js/eye.js"></script>
<script type="text/javascript" src="colorpicker/js/utils.js"></script>
<script type="text/javascript" src="colorpicker/js/colorpicker.js"></script>
Please remove those. 3. Removing CSS , Go to the IMPORTING STYLES section at top of file. You should see colorpicker.css file imports very first.
<link rel="stylesheet" type="text/css" href="colorpicker/css/colorpicker.css"/></script>
Please remove it.

- Please do the previous steps on each pages.

4. Open up the js/scripts.js file and find down
$('#schema-colorpicker').ColorPicker({  ...  });
and
$('.styleswitch').click(function(){  ...  });
remove those with inside contents

Thanks

How can i add portfolio item to multiple category and how can i control item category ?


Hello,

Please open up with text/code editor the portfolio page that you selected.
1. Find down filtering section as called “Filter by type”. Prepare your filtering sections with radio input and value key. Of course you should set there unique value.
2. Again find down “portfolio-items” section with inside ul elements. You should set key value/values on class of list elements what you want to add those category.

You should watch this, http://www.screenr.com/kvU8

Thanks

When I click subscribe on the page I get “Method not Allowed”.
Any thoughts on what I need to do here?


Subscribe form hasn’t any dynamic functionality. sorry, it is just an html style, form styling. You should try it to work your experience or internet tips. (ex: tip1, tip2)

Thanks

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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